soccer.com

I was planning on placing a bulk order of Nike hoodies from Soccer.com to be given out as staff presents at our upcoming holiday party. Just to be sure, my boss and I decided to order two samples so that we could get a feel of them before we placed an order equating to thousands of dollars in hoodies. We even paid an additional $32 for "express overnight" shipping in order to get these sample hoodies as fast as possible. After I paid for the two hoodies and overnight shipping (about $150 total), I receive a confirmation email where it states "expected delivery date: Early November", nearly a month away. Within 10 minutes of placing the order, I call customer service to cancel it. The representative states that there is nothing she can do, but she will put in a request with the vendor to cancel the order. I get another email a few days later that states "the order is too far along in the process" to be cancelled.

I am appalled at their illogical order processing system and their terrible customer service. Obviously, I will never use Soccer.com again.

My daughter has had 3 pair of the Nike Superfly soccer cleats all in size 10. I ordered a special edition Superfly that was released back in February. My daughter was injured during a showcase and unable to play for 6 months. So when they arrived, I held the soccer cleats back as a surprise for when she was able to play again. The size 10 Superfly that I bought are too big which was a shock. I called customer service and the first person I spoke with said they could do an exchange for me or give me a credit. I wanted to talk to my daughter and see what she wanted to order. When I called back, I spoke with someone else and they quoted their 60 day return policy. I explained the situation and my previous conversation to no avail. So now, I am stuck with a $250.00 pair of soccer cleats that my daughter cannot wear. She plays for the DA and we go through a lot of cleats. I just wanted another size or just something that fits. I will not do business with a company that refuses to listen or understand the circumstances. I would have accepted a restocking fee, but they refuse to bend. Very disappointed.

Ordered Products from this website and they were dispatched the next day and even arrived before the estimated delivery time. 100% Recommend, especially if buying from abroad

Ordered a liverpool 2021/22 away jersey for my son as a birthday gift and even added the goal membership
After a week i was told item is back order and wont arrive as promised
Item was shipped after 2 weeks only to arrive at a fedex location with nothing in the box to deliver
The disgusting thing i was told is they will refund my money or replace it with a medium size if i want because the large size i ordered they dont have it
They did not even know package could not be delivered till i told them
I was moving in the process and gave them my new address but because of how unprofessional they are, they went ahead and sent it to my old address and i had to call them to change the address

I been waiting 3 months for item I purchased still waiting, date just keeps on changing. They advertised false items they don't have in stock. Last time I purchased from this website

In the fall I bought a pair of Umbro Medusae pro 3 FG soccer cleats.
It is hands down the worst set of soccer cleats I have ever bought. And I have a lot of experience. I go through 2-3 pairs annually and have I done that for the last 50 years.

The cleats had a MSRP of $200, but sold, through soccer.com, for $49 (this should probably have been an indicator that something was wrong) I have used a lot of Umbro in the past and frankly I don't think Umbro is to blame for the bad quality of these. Cleats. I simply think this is a fake/counterfeit product that has no relation to Umbro whatsoever. Normally Umbro represent good quality products, but these are nothing like that. Very plastic like, no fit etc. (picture attached).
When confronted with this (even thought the cleats have not been used) soccer.com refused to refund/exchange/do-anything-about- it due to a 60 day rule for return of merchandise (which really shouldn't apply if the cleats are fake)

I have learned a lesson. It looks to be much easier to sell fake/counterfeit/sham products online than it would be through a brick-n-mortar, once the defects actually appear. Beware of that before you go online!

I won't be fooled again.

Called within an hour to mod my order and got the worst Customer Service agent. And ultimately told "oh well". What a joke company. Emailed the company and got the same response.

Horrible service, we need to go with a different company to order kids' soccer jersey. Horrible customer service, I made a call three times, they purposely disconnected calls asking to hold the call.

Do not trust there customer service reps. They take no notes from past calls and do not follow up with what they promise. Worst Customer Service I have ever experienced.

I placed an order a for a birthday present, a month out. The order was NEVER received. When Icalled about it the first time, we were told it was most likely a fedex issue and soccer.com put a trace on the missing package. I was supposed to be contacted by someone in support letting us know where the Jersey was, no call. I called back two days later and were told the exact same thing. I called again a week later. The customer service representative told meTO CALL THE POLICE to report the missing package because the Post office couldn't issue a missing claim on the package and it was not delievered. He was not going to issue me a refund, he just wanted me to call the police! They can not issue a credit because they do not know if the jersey may have been shipped. In other words, they have lost my jersey (a birthday present which did not come in time/NEVER CAME). They have my money and I don't have the jersey and they have lost a loyal customer.

Soccer.com is absolute BS. I ordered a pair of cleats that were supposed to come at the max 7 BUSINESS DAYS. After the 7 days, we tracked them down using the email soccer.com sent and it said that the cleats would come in a 4 days, THEN, we finally called soccer.com, and they said that the number of days it's supposed to come in doesn't include HANDLING! It takes then 4 d##m business days to put a pair of shoes in a CARDBOARD BOX! HOrrible Customer service, and are lying to loyal costumers. JUST SAD.

Terrible delays. Poor customer service. Automated phone system that automatically tells you there is a one hour hold... of all the sports my sons play annually I HATE having to deal with soccer.com

Customer service is a joke they are the worst if ever dealed with my son has missed 3 games because they didnt send his jersey and they supposivly let the wear house know and to send it sence it is in stock ASAP but its been 3 weeks and still cant tell me when its going to get here

I have purchased from SOCCER.COM on several occasions. I have bought team uniforms, accessories as well as gifts. Every single time there was an issue with the purchase,,,, but most recent experience beats it all. I have made a Christmas gift purchases from their website ( two expensive soccer jerseys). I have called and verified that when buying on November 30th, items were in stock and I would get them before Christmas. After buying items become backordered, I spent countless number of calls and received many contradicting information. Their website would have different updates on my order, than what I would get in the email notification and than totally different info over the phone. My shipments were changed several times, one item was received December 28 ( $144 jersey I bought was a cheap knockoff with a price tag attached of $99.00) and now, January 22 I am still awaiting my other Christmas gift.
This is unbelievable how such a expensive store treats their customers with lock of professionalism and disregard to misinformation. Please stay away from SOCCER.COM to avoid frustration and being ripped off.

I was evoked to order my son's soccer jersey's from this sight. Somehow this company won the bid to carry the account on uniforms for a major soccer league here in Colorado Springs. This company was not able to fulfill the team orders in a timely fashion as they did not have the product in stock. We did not get our jersey until half the season was complete. I believe if a company bids to take on such a large account the company should have inventory ready to accommodate all players in a timely fashion and before season commences. In addition, when I wrote in the try and resolve the problem this company told me they did not yet charge me and would not until the order was sent out, as if that would fix the fact that my son was playing without his proper uniform as required by this league. The quality is not great being polyester and the sizing is smaller than described, so now I have to order a new uniform for the remainder of our soccer season.
The company asked me to write a review and when I gave a bad review the said they would not post it dure to inappropriate language, the review was the exact language as writen abouve.
No, I would not recommend this product

I asked for my package to be express delivery i got denied the package took over 13 days after purchase to be delivered but in the website they show withing 7 days of purchased.

Would not honor the price they had posted on their website for soccer cleats. Had to call 3x's and had the run around each time. Their are better companies to use!

Terrible company. Would give a lower rating if I could. After calling was informed that we will get uniform after season is over. Will not refund or cancel. TERRIBLE COMPANY!

I order some cleats in November. I cancelled the order the next day as I got a notice they were on back order. I received written confirmation that the order was cancelled and that I would not be charged since the item did not ship yet. Then the week before Christmas they ship the item and charge my account with no authority to do so, putting me in a situation where I am out over $200 the week before Christmas. We all know that is when money is tight and needed for gifts, etc. I email them several times to have them put the money they charged my account without my authority back in my account. I get different canned answers to each email. Does not appear they take notes or have a system to take notes. Every time even when I replied it is a different person answering the email with different instructions. One instruction is to use the return slip in the box to send it back. Guess what, no return label. Finally I call and talk to a supervisor Dianna Brooks. She advises me the notes say a free beanie was cancelled not my cleats. I did not order a beanie or know anything about a beanie, no email, not in my order. Ini where. It is like they where just making things up. She emailed me a return label and told me once I dropped it off at fed ex they would see the tracking number and refund my money including any shipping charges. Well I drop it off after waiting in a long line and email them the tracking number and they email me back saying that I won't get my money until it gets back to them.

I ordered 26 uniforms for a varsity soccer team on July 24,2017. I received the shorts and socks fairly quickly. However, they cancelled my jerseys on August 4,2017 due to a logo problem but never notified me. After another week I contacted customer service who told me they were behind and it would be 10 more days. 10 days go by and I contacted them again and was told they were being processed and they would it a rush on them and ship them 2 day shipping. They never came. Contacted them and spoke to Augway who was a bright spot on this ordeal. She explained they had been cancelled and it would be mid September before they would arrive. That would be midway through my season so elected to speak to the parents and call them back before placing the order again. When I called back a different costumer service rep. Said he would get the order going and would call me back. He never did. I called and asked for Augway he who played the order, contacted the supervisor, gave me a discount, and overnighted the jerseys. I had t purchase t-shirts for the boys to wear until the jerseys arrive. A very unsatisfactory experience.

Do not buy anything from them i get a jersey and took 1 month to get it when i finnaly get it it has errors on the frbrication of the jersey and when i try to get my refound they said it wasnt possible because i only have 30 days after the purchease to return and in order to return the $#*!ing rats wants to charge 75 dlls shiiping and by the way the shirts are not original they are replics do not buy from this rats

Soccer.com is still in Stone Age. It takes them over 8 days to ship the goods in their inventories. Amazon ships same day for comparison.

If you order an item at a christening, you'll be lucky to receive it by the funeral. When place your order, they must let the manufacturer know they should start building the factory, then hire and train employees, then actually make the product you ordered, then wait for a donkey to be born and raised on which they can strap your order, wait for the donkey to go blind, and then point it in any direction and hope for the best. What's worse, they send you an email with a date telling you when to expect delivery. They do this only as a cruel joke at your expense. The email changes as the date approaches, reading, "expected delivery: tomorrow," then "today," then, "yesterday," and so on. If you email them, they mock you with an automated response calling you a valued customer and advising you to call a phone number. Don't email them. Don't call them. Don't bother trying to communicate unless you have exceptionally low self esteem leading to masochistic behavior based on feelings of worthlessness. Because they already have your money, so your value has been assessed and holds no future worth to them unless you continue to give them your money. This motive is proven by their neglect in making any effort to fulfill your current order, yet sending you a daily flood of promotional emails advertising more products they want you to order so you can watch delivery truck drive by your house, each time thinking about a larger amount of your money spent on multiple items that wont be on your doorstep. Do yourself a favor. If you are considering ordering from soccer.com, instead get a hammer and hit yourself over the head. Once you've done that, think of the pain when you did it. Much like striking yourself with that hammer, ordering from soccer.com is painful and, likewise, just feels so good when you stop.