soccer.com

We purchased a soccer jersey and shorts for our daughter, on two separate occasions through this site. On both occasions our daughters jersey was delivered snagged. The first time we just had her use it, and it unraveled a lot throughout the season. This most recent time there was a huge snag the size of a half dollar, so we sought a exchange. The company would not allow and exchange, only a return. They charged us $5.99 for the return, and when we repurchased a new jersey, we had to pay shipping all over again! We feel cheated and scammed!

This is a marketplace. Good reviews of the products are credited to the manufacturers. Soccer.com only sells and delivers them, and these services are TERRIBLE, DISRESPECTFUL, and POOR in many ways. Spend your money somewhere else. There are many options out there, especially if your purchase is time-sensitive. Don't try customer service, unless you want to feel even more disrespected and unempowered.

Sent me use cleats bottom plate with scuffed up studs were worn down and it was dried grass in the bag.

I've been trying to work with customer service for 3 days now I have emailed photos 3x but they keep saying that they cannot see my photos and have not received it. I've CC the emails to another email to make sure that the emails go through and they have. Finally called the 1800 Number they thhhen accused me of Wearing the cleats then taking photos. Why would I do that,, you have a 60 day return policy even after wearing.

Soccer.com, asked me for a review then blocks it. Save your money, spend it elsewhere

The company is awful, order elsewhere.
My child's uniform was finally delivered a few weeks before the soccer season's end, weeks of waiting!
Then, you will have the gift of being bombarded constantly with their advertising spam. It will compleely fill your email, you'll constantly have to delete and see their name over and over, after the bad experience, it's like salt in the wound. Stop the spam, you idiots.

I placed an order Dec.21, it was supposed to be shipped out the 22 of December. I figured holiday season,Christmas is a few days away it will take some time to ship. I have been calling, emailing everything! Just to find out they are not sure what they have in stock! I received a email in regards to me choosing a do size, when I made the call to them to choose a different size the representative said she don't see ANY sizes available. I just went back on Soccer.com and see 4 sizes available! They are a lie, a cheat, and bad business! If I was able to give a negative star, I would have! Horrible customer service and an all around horrible experience! Now I have to wait to see if they can find the shoes or find my money to get a refund!

Ordered jersey of advertised professional soccer player. Sizes way off. Wouldn't exchange sizes said it was customized. Didn't customize a thing. Simply ordered as advertised. Notwithstanding thin low quality material. Worst company I've ever dealt with in terms of ordering professional Jersey. Please go elsewhere. You will regret it if you don't.

I'm a parent, and ordered 3 Practice Jerseys and Received 1 as part of the team's uniform on August 2020. On Jan 17th, 2021 told me they will send the last 2 by no sooner than March 4th 2021... 7 months of waiting rather than simply return the money... this is a scam. The season will be over before my son gets the jerseys!

They are just an intermediary that takes the order (and your money) then places the order with a real store/manufacturer (Adidas) in hopes they can deliver. If they can't deliver, they've already got your money!

40 days since ordering, and my order hasn't shipped yet. The order has gone past the expected shipping and delivery dates, without an update of when they will ship. The customer support lines are not working, and they seem to have been taken offline. Reach out to your clubs and request that they stop doing business with these people.

My adidas cleats completely came unglued (see pic). Soccer.com won't do anything because it's past their 30 day window. And they won't publish my negative review of them and the shoes. Terrible service.

This is by far the worst company I have ever dealt with for uniforms. My son's club has a contract and has to use this company and it is very unfortunate. Not only were his uniforms 3 weeks late, they continuously lied over the phone about how they were shipping them that day, overnight… nothing was resolved until we spoke to a manager. His uniforms finally arrived today and they are missing the shorts and the vinyl used for the numbers is extremely stiff. I am more than over dealing with this company and I will never use them for personal purchases.

I ordered some soccer shoes. They were on backorder > 1 mo which made me question validity of site. I then found reviews with length of backorder as very common complaint. Do a mont goes by, then my backorder gets pushed back another month and a half. When I emailed to complain and cancel, the customer service rep had the nerve the "mansplain" what backorder means. As the line goes in Office Space goes — Soccer.com "can you tell me what you do here?" If you don't have inventory, or efficient shipping, or good customer service, what do you do here?

ABSOLUTELY horrible service. Do not order if you can help from this company. Completely dishonest. Sizes ordered were not sent and they refused to help the situation other than refund shipping which is honestly a bit antiquated these days that I even had to pay for shipping.

After reading numerous negative reviews, I was skeptical about ordering from soccer.com. However, they exceeded my expectations. Jerseys arrived a week before the estimated delivery.
I also really like how they packaged the items. Will definitely purchase from soccer.com in the future.

So I set a order for my club Jersey half a month before my first game. But it won't be here till a month and a half later. When you order, it says it will arrive in 9-11 business days. That's just a lie. Again, 2 months. And on top of that, you can't change or cancel a Jersey order. So unless I want to spend another $130 to get my Jersey on time, I can't even play for like 7 games.

Ordered cleats that said were in stock and would ship same day. Great we needed them asap, but that wasn't the case. It took over a week, shipping was slow and they definitely didn't ship them the same day. Tried to contact customer service but never received any response. Never again. I'll order from a more reliable place next time. I left a negative review on their site but they rejected it because it "didn't meet their criteria". So they are dishonest too.

What a sham. So much to say but so little time. I am not one to leave reviews but this companies policies are not only bad customer service but likely even illegal they are so flagrant. I will take it up with my credit card company now. Ugh.

They take your money, give you a delivery date & then weeks after not receiving the item they continually tell you it's "processing" with no other information. I should have read reviews before ordering.

The jerseys we ordered for our teams are terrible the screen printing is already coming off after one wash. It takes at least a month to two months to get your products I would definitely go somewhere else.

Could not fulfill order given almost three weeks and expedited shipping. Called several times and was promised it would get shipped out but never received the uniforms prior to our first tournament. Why soccer clubs use this company is unbelievable.

Gave a one star rating only because there is nothing lower! Ordered item on Nov 7,2016. Promised delivery by November 17th. Now well into the new year and 4 phone calls later - still no jersey. Staff apparently taught to say they are " fast tracking" request but that is same story I got 5 weeks earlier when jersey was ONLY three weeks late! Asked to speak with a supervisor and was told they are too busy to speak with me. Left voice mail for so called Presidents office. Another joke. Still no response. Read other reviews. Stay clear.

After looking at the many negative reviews, I was skeptical at ordering from them. After looking st the incredible sales that saved me over 70$ I decided to order. While my cleats came a week later than I was told, Dana responded to my email within 10 minutes of sending it so I did not experience the terrible customer service many talked about. Overall, the prices are defiantly worth the late shipping. If getting the cleats early is necessary, go to a store and stop complaining about when ur order will come because problems can occur!

I was at first worried about ordering a soccer shirt from soccer.com after reading the reviews here, but i still placed an order. It was shipped 2 days later & delivered 8 days later. It was international delivery from the usa to korea too! I also sent 4 emails to check about delivery confirmation etc & customer service replied to each one in a timely fashion.
I'm sure as with any company there are dissatisfied customers but i am very satisfied!

I've had a pretty good experience with soccer.com, they have most all of the licensed merchandise from your favorite soccer/football teams. They are a little pricey and sometimes runs out of items quickly