soccer.com

We ordered my daughter's soccer uniforms more than 8 weeks before her season started. We were to receive the order August 8th after placing the order July 7th. Here we are a month past the shipping date and nothing! We spent over $325 with this company. I have called & emailed weekly and have not gotten anywhere with this disgrace of a company. This is a racket and maybe arguably fraud!

My children have been playing club soccer for almost 10 years. The new club they joined uses soccer.com - never used their services before. I have been waiting 5 months for peices of their uniforms. The shirts that did come - they letters came off before we have even washed them - they were falling off the shirt this morning during their game. Their have no customer service and their products are trash. This is just one photo all shirst we got are loosing lettering before even being washed.

My grandson plays on a travel team, and so we have no choice but to order from Soccer.com as they are the team's uniform supplier. Unfortunately I think they know this and so make little to no effort to provide good customer service. On multiple occasions I have ordered items that we in stock (and did not need to be customized) that took 6-10 days to get to my home, and I only live 1 state away! They charge you for shipping but then use the absolute cheapest shipping method they can. On my most recent order, which was placed on a Monday morning, I emailed and asked if the items (socks) would be delivered by Friday, as my grandson needed them for a Saturday game. I was told that the order would be upgraded to 2-day shipping to make sure they arrived in time. Well, guess, what... the shipping wasn't upgraded, and the order didn't arrive on time. I really wish our club would find a different supplier, I would be happy if I never had to order from them again.

It's legit however super pricey. If you're from Canada a jersey will say it's 120$ but you're really paying over 180$ because you're paying with 180$... I 100% recommend going to a store where you can pay up front

Admittedly I was a little wary from all the commentary. I was looking for a birthday present and had just over a week to get everything. I ordered 4 items to ship to me in Canada. It was easy to navigate, prices were great and everything came on time with no issues. All the sizes were good and quality was comparable to other sites I have ordered from. Overall good value.

They will not help with returns, if an address is incorrect, or if an item doesnt fit. You will have heck getting help from customer service. Beware! My advice is to look somewhere else, besides there prices are extremely high.

Soccer.con did not offer a view of the total charges being charged before the order (who does that today!?) and then inspite of having a free shipping coupon applied to an order >$400, they still found a way to charge for STANDARD shipping. Shame on you soccer.com

I was forced to purchase two shirts from here for my 4yr old to play soccer. Ordered Youth Small for both. The Jersey fits as expected, the t-shirt is says Youth Small but its actually a 3T. They will not let me return the t-shirt for the bigger size. Now I have to buy a t-shirt from someplace else. Soccer.com should NOT be in business. YMCA stop forcing your players to buy from this company

I wish my soccer club didn't have to go through them for uniforms because I dread ordering anything from them. I ordered my younger son's uniform package and came within a week and no problems. I ordered my other son's uniform one day later and it came after 2 1/2 weeks and was missing one game Jersey! I call and they say that it got messed up in making it and didn't want to delay the order so shipped without it and have no clue when will be shipped. I call every few days and still don't know when will be shipped. Now it's over a month since I ordered and over 2 weeks since my shipment arrived and still don't know when it will be shipped. Then when I asked for extra practice jerseys to order and if can receive a discount for my troubles they said they can't and can not predict what will happen in production! Now he has a game coming up and no game Jersey! I pray my club doesn't use soccer.com in the future!

I ordered my son's uniform 8 weeks ago from soccer.com. His games start in 2 days and we still have not received his uniform. I called and was told that it is probably going to be another month despite the fact that the item is and has been in stock. Customer service didn't seem to care at all about the situation and pretty much couldn't give me any helpful information. So now, after spending $275 on uniforms, I now have to spend extra money elsewhere finding a backup uniform so that my son can actually play in his games. If it delivers in a month, that means the total timeframe from order date to receiving the items will take around 3 months - beyond ridiculous.

Soccer clubs: DO NOT USE THIS SITE FOR UNIFORMS! I, along with several other parents, am going to encourage our soccer club to buy uniforms from a more reliable company in the future.

I had someone who placed 4 orders with soccer.com using an old paypal account. I called soccer.com to let them know and they refused to give out any information regarding the transaction, only that it was for a gift card and only for $100 of the $400 taken out of my account.

They said they would only give information if I could show a police report... what a way to help reduce fraud and protect the criminals.

When ordering I was prompted to selecting a number for the back of the shirt that I did not need. What I needed was a uniform shipped quickly. I spent to extra $25 to have it shipped in two days. Because of the number selection the shirts were much more $$ AND could not be shipped in two days! Uniforms did not arrive on time but the items did ship so I could not get my money back for the two day shipping. There is a way to be more clear about cost and what can be shipped in timely manner. My soccer league must profit heavily from this site, otherwise they would not torture the league with it

I orders my son's present at least 3 weeks before Christmas but it never made. Now here it is 01/11/18 and still don't have it. I called them on 12/27/17 to see what was going on but they couldn't find my order (that was paid for with paypal) and told me to call back on another day. I filed a dispute with PayPal because i couldn't find my electronic receipt. I was hoping they would help but they ruled against me. They said the package was delivered which it most certainly was NOT. I will never purchase anything from them again. If I wanted to give away my hard earned money I would find someone in need to donate it to not some company that rips people off.

My son was added to a soccer team just about a week before the first game of the season. The customization was supposed to take 10 days, but I kept in touch with the customer service folks, especially Katherine, and though they did not make promises they tried their best to get the uniform to me in time, and the uniform arrived the day before the first game, just a week after I placed the order.

They wouldn't publish my review of some shorts on there so I'll post it here. I ordered a team jersey set and the sizes were off and they said they wouldn't process my return unless I ordered the new sizes first! What the heck!? Plus.
The men's small (Adidas shorts) are as big as a youth Large. I'm the picture men's small are on the left, youth large on the right, SAME size!?. soccer.com return policy is a joke. Not to mention they advertise free shipping on anything over $99. Well NOT if you're buying for club. They assume you can afford the extra shipping if you're paying for your kid to play club. I hate false advertising! Liars!

When I purchased my 9 items for $250, the shipping date was 10 business days. I paid $10 extra for expedited shipping. After a week of waiting on my order, I called customer service. The estimated arrival time is in 40 days, which is almost the end of the soccer season.

I placed my order on 8/12 and it was stated that it would be shipped out 9/2 and received by 9/7. On 9/8 no order received so I placed a call. 40 minutes of being on hold, I was told that they warehouse was backed up and my inquiry would go to management. The very next day I got an email that my order was shipped out that very day. So good news is that I got the uniform but wonder if I never made that call we'd still be waiting. The bad news is that I also received an uniform kit that did NOT belong to us. So some poor kid in another state is still waiting on theirs because it was delivered to me. I emailed soccer.com to hope they can make this right for that player but I also took the initiative to reach out to that soccer club to see if they have a faster solution (because I'm not optimistic from these reviews and my experience) that they'll fix this problem for that poor kid quickly. Why did my soccer club switch to this company, I have no clue, but I would certainly not recommend.

I bought the mystery shoes which I understand can be a mixed bag. My frustration was that the shoes I bought (mystery price of $60, with values $150-$200) were being sold on their website for $50. I left a review to alert other potential buyers of this practice and the review was blocked.

I have ordered order $500 from this company since August. Not only does it take them months to process and send the orders, they will often not fulfill it by the timeline they provided. Since it is a pandemic, I understood the items would not be here until late September. However, when contacted once that date came and went, I was told the item would not be here until November. I have 3 children and 1 is a 4 year old in recreational league soccer... the season is over in November. Now I have to explain to a 4 year old why she will not look like everyone else in her team pictures. On top of that, they will not give a refund if you order as part of a team kit. I will never buy from them again.

Poor selection. They are in a contract with local clubs. It takes way too long to get your gear and there is nothing you can do because of the agreement with the club. The club gets a kickback. Beach FC is a scam. Promise your kids will go to college. They all are a scam.

I can't recommend it, I bought the uniform for my son's soccer team on Friday. The type of freight I chose gave 3 business days before purchase. After purchase for being customized is giving a period of 14 days. This is lying, deceiving. I still had a freight promising delivery for the next business day. This is complete nonsense and lack of respect

I am writing to edit my response, so i apologize i couldnt figure out how to just edit my first review.

This company went way out of their way to make my experience fantastic. Multiple levels within the company not only reviewed my feedback but personally reached out. I have used them since and have continued to experience wonderful service. I think they should be applauded for listening and reacting.

Been a soccer.com customer for years... until today.

Will not buy from them ever ever again.

Bought shoes online today, and

3.5 days later...*crickets*

At last they send me a update email.

Only to find out its a email asking to charge my credit card because they made a mistake calculating my shipping fees. They want to charge an extra 27.00 on shipping because their site made the mistake.

I told them to own it to their mistake and cover it. But they said no.

WOW.

Trash company that doesn't care about its customers.

So they cancelled the order afterall.