soccer.com

AVOID THIS SITE! They have a horrible return policy and garbage customer service with attitudes... you have to wait about 2-3 weeks to get an exchange and they do not bother to accommodate their customers. I will NEVER shop here again.

I placed an order for my daughter's soccer uniform. After I placed the order I got a notification that her jerseys wouldn't be sent for a month and a half. I called that day to cancel my order no one answered the phone sent an email nothing finally spoke to someone 2 days later. They wouldn't cancel my order! She will get to use her uniforms for one game! That's an expensive uniform for one game. I understand do to COVID everything behind but do the right thing if you can't get the uniforms there in time cancel the order. They absolutely refused to do so! Very disappointing that they are taking advantage of us during this time! I would highly suggest never using this company

Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.

I purchased $250 worth of soccer balls across two orders - one was 'delivered' to my address apparently, and the other couldn't find my address. It's a quite simple address - no N or SW in the address, just a simple lay out.
After speaking to TWO different representatives in their "customer service" department, I doubled checked they had my correct address, and that I knew where I lived!

One representative in particular (Tracy) was highly sarcastic in her tone, and routinely "scripted" offered nothing but insincere excuses after I stated my problem very nicely, with an understanding that I the customer is not satisfied in the BEAR MINIMUM of the customer service being offered!

After this debacle, I issued a full refund, which I don't even know I'll receive as we're in the "tracking trace period" Tracy explained stating 3-5 days! Really poor form Soccer.com

Wow, I wish I had read all of the bad reviews about soccer.com before we purchased anything form them. We had to buy a home and away 'jersey' and the size difference was extreme. This white tee was way too small and customer service argued that I should have known based on the size charts. The size charts for the 2 different shirts are given in completely different formats so they can't really be compared and the sizing was inaccurate, but now I am stuck with it because they are only willing to do an exchange for 'customized' product. After products were already delayed for a sport that only lasts 8 weeks and an exchange process that would take another 2 weeks (prob more with all their delays) it did not make any sense to try to get a another size yet soccer.com was unwilling to refund despite their shipping & fit issues... so buyers beware! This site has product from all different suppliers and does not give good information to ensure consistency of fit and the customer service was the worst I have experienced in a while.

Ordered 38 pairs of soccer pants for our high school girls team on August 14th. It is now October 9th and still waiting for 8 pairs of pants. Playoffs start tomorrow and so we've gone all season without and now it looks like we won't even get them until the season is over. Absolutely ridiculous! Horrible customer Service. Backorder changed and pushed back week by week since the beginning of September. Excuses by customer service and nobody really cares one bit. NEVER order from here. Backordered items especially because they WILL NOT come when they say they will. BEWARE!

Order a pair of sneakers for my son, they shipped it to the wrong place, I made the order in April and paid $270 for a pair of Nike soccer shoes I never got them until now June, I don't recommend shopping with them, I keep calling customer service they keep telling me that the supervisor will contact me, they don't know where is my order, but nothing happens…. I still don't have my shoes or my money back, I am planning to call the bank and dispute the charge and never shop with them again, I went through a lot of aggravation, and nobody cares from this company about the customers, management is horrible….

Currently waiting one month and counting on a team jersey for a summer futsal league... and called today and they quoted two months for the turn around for a team jersey, if the order was submitted today. So on 7/13, if you ordered a fall soccer jersey, you wouldn't receive it until the end of September.

PUBLIC: Know that the reviews on their website are filtered and TOTAL CRAP! Let's start with the fact that they refused to post my one-star review to the website because it states "I could have sourced this locally faster," and they stated that they would not post it to their actual website because it mentions this competitor ("sourced this locally").

This was the original review verbatim that I posted to their page that they rejected: It took WAY too long to receive. I still don't have everything I ordered a month ago. I could have sourced it locally faster but these people refused to cancel my order and held me hostage to it even still.

Do not use this company! It takes them 6 to 7 weeks just to ship a product that is NOT on backorder. When I called them to see if the ship date showing on the site was correct, they were very nonchalant is saying "yes, that is our typical ship time". When I complained that I ordered my kids soccer jerseys 4 weeks before the season started and now we would not receive them until past the mid point of the season, they replied "that is our typical time to get an item shipped and it says that on our website". In this day and age, how can it take a company 6 to 7 weeks to ship a product? This does not include shipping time... this is just the time to package the product! DO NOT USE THIS SITE OR COMPANY! They are a complete joke!

Buyer beware. This definitely applies to Soccer.com. I do not recommend using them at all and will not ever again.
I purchased products from them (Short, shorts and socks) based on the date that was shown at checkout. That date was changed on me later, which would not work for me, I asked to cancel that order and they would not. They even stopped responding to my emails.
Then billed me for the last pair of socks and never sent them to me.
I normally do not like to write people's names in here but based on my experience with Catherine and Octavio, I will NEVER purchase from them again solely based on lack of service.
As a higher up, if they were to read this (doubt it), I would take note. I have 3 kids that play competitive and we go through a total of approx 12 sets of cleats a year and etc equipment. After this experience, I will not ever use Soccer.com again. While I would be a small fish to this company, it will at least be money lost to them.
Again, buyer beware if you go through Soccer.com

No shipping or any tracking information after the order placed for 2 weeks. Took forever to get the refund. Never consider visiting their website in the rest of my life.

Ordered a pair of cleats and immediately soccer.com tooke my money back from the bank account.
After a week, they didn't even deliver the package to FedEx.
Please, do not trust soccer.com

Purchased commemorative FIFA World Cup mini balls as gifts. Balls had a UPC sticker on them that tears and leaves ugly residue. Recommend not purchasing these balls from Soccer.com.

I ordered a pair of cleats for my son who was attending a tournament and he really needed out door shoes. After paying $150 for Puma cleats. 2 weeks come and go, the tournament came and went, and finally after 2 months and a few weeks of waiting, nothing yet. AND ON TRACKING with the tracking number they provided its shows that the shoes are going to south Africa and upon tracking again it shows Sweden. WTH

How does it take for a pair of shoes to ship from North Carolina USA to Edmonton Canada. Are they walking here?

I had a similar situation with worldsoccer.com and I recently found out they are affiliated.

NEVER AGAIN.

Sucks. Terrible customer service, slow shipping, generally inept. Can't wait for them to fold so we're not held hostage by them and the clubs who force us to use them.

It is extremeley easy to purchase items from this website. It is almost impossible to recieve them. The shipping, no matter what you pay for is the slowest shipping process of any company using an internet store front. Even worse than that, the customer sevice does not seem to care. We purchased a Jersey from this site 5 weeks before my Sons birthday thinking that would be enough time. We were wrong. This morning, which is 3 weeks after my sons birthday, we were informed they never had the jersey and have cancelled the order. We have used this site multiple times in the past due to my sons club team using them as a unifrom distrubuter. We have had marginal results. Today's was by far the most incompetent display of any on-line store front I have ever seen or heard of. Avoid this place at all costs and use a web site that actually values your buisness.

Stay away from soccer.com. They delayed my order for 5 weeks the package was ripped and they wouldn't honor original price for exchanges. Horrible customer service never again...

I ordered 4 pairs of socks, a pair of shin guards, and a soccer ball. I got a reply acknowledging my order and that shipping was backed up and expected shipping was two weeks out. And I would receive a email when it shipped. They supposedly had the ball I wanted for cheaper than other places. So I thought I would wait. Well that shipping date came and no response so I called. Only to hear there was nothing they could do. Cancel the order or wait. Finally 3 weeks after my original order date I got an email saying the ball was no longer in stock and they issued a refund. A few days later I got an email saying the socks were shipping. Then two days later I get the same email apologizing that the shin guards were also no longer in stock and they issued a refund. Neither refund included tax or shipping which was an additional $20. So now a month later I'm waiting on four pairs of socks, that cost $20 more then they should of. Which Amazon sells for the same price and free shipping.
Needless to say, if they ever do show up I will return them for a full refund.
What a scam!

I REGRETTED BIG TIME ORDERING FROM THIS SITE AND GOOD LUCK RETURNING OR GETTING YOUR MONEY BACK.
I PAID FOR TWO DAYS SHIPPING ($22.14) AND WHEN I CALLED TO ASK ABOUT MY MERCHANDISE THE LOUSY IMPOLITE MEDIOCRE CUSTOMER SERVICE HANG UP ON ME BECAUSE I SHOULD NOT BE UPSET NOR CONCERNED ABOUT MY SHIPPING ORDERS THAT THEY PROMISED TO RECEIVE WITHIN TWO DAYS NOW I HAVE TO WAIT FOR TWO WEEKS BECAUSE THEY ARE"CUSTOMIZING THE ORDER" I WAS TOLD.
I WILL NEVER ORDER ANYTHING FROM THIS SITE (EVER) NOR DO I RECOMMEND IT FOR ANYBODY.

I tried to purchase a jersey for my brother's birthday from this site. Made the order the 3rd, heard nothing on the 17th, called and was told an order would go to the warehouse ASAP. Called again 3 days later and had to be on the phone 45 minutes to be told my order was canceled. I had recieved nothing from the company to that point. I wanted to get my brother an authentic jersey, ordered over 2 weeks before his birthday and now I'm left with nothing but hours wasted and looking like a dummy at the party. Probably less sketchy to go get a soccer jersey through China than deal with this company. I cannot express how little I was thought of as a cutomer throughout this experience. To even get an email to tell me that my $100 order was offically canceled was like pulling teeth.

They said on the website all orders would arrive in five to ten business days. After I ordered a pair of shoes in May they said the shoes would not arrive till mid-July, it's mid-July and they still have NOT arrived. My dad emailed them and now they say the shoes won't arrive till the end of July. This is ridiculous by the time the shoes get here my feet will be too big! DO NOT ORDER FROM SOCCER.COM!

RUN AS FAST AS YOU CAN FROM THIS HORRIBLE COMPANY! Paid extra for two day delivery on Christmas only for the order never to NEVER arrive (EVEN THOUGH THEY SAID IT WOULD) and when I called they said it was on back order and I would not receive until mid-January. When the item did arrive I returned it and they keep taking the money out of my account even after they stated my money should have been refunded. I have been on the phone with customer service multiple times and placed on hold on for no one ever to return. I have never in my life dealt with such an unprofessional company!