Sogown

I unfortunately ordered a gown from this company and right after read all of the horrible reviews, so attempted to cancel within hours after placing order. They told me they would only refund 80 percent, even though there was no way the order could have even begun to have been processed. It's been over 2 months and I'm still waiting. I've emailed them repeatedly, and nothing! Do nor order from these foreign scam companies.? I've learned my lesson. Rip off!

Everything that happened in prior reviews happened to me. I'm out $400. They offered to refund me 8%. What a joke. Dresses at least 2 sizes too small and it seems they were made out of car seat fabric complete with metal stays. DO NOT purchase from this company.

I paid a lot of money for what looked like a beautiful dress, but alas it was the ole bait and switch. I'd already had a bad experience on another site and now this. I wish I would have seen these reviews before I ordered. The run around I've been getting isn't worth the return, even though it would have been over $150, that I am owed. I will NEVER order from another one of these obvious Chinese sites again. Only reliable sources for me from now on! Buyer beware! You will NOT be happy! Even the customer service leading up to delivery was terrible. They never even confirmed my order until I asked.

Buyer Beware... once you pay this company your money it is gone, no matter what the product you receive looks like.
I purchase an outfit for $150 and the color that was represented on the internet looked nothing like what I received. I asked for a refund and I was told that due to the fact that their product was made in China ( and was personally made to order?) it would just be too costly for me to ship back and they refused to give me their mailing address so I could check the cost with my local post office. They just kept responding to my email saying it would cost me too much until they finally stopped responding. At this point I would rather lose the money and get the word out that this company is not worth ordering from...
Especially if you're an American.

I followed protocol for the return and they fought with me back and forth. Said they would refund me some of my money and I NEVER received it. That was over 2 years ago. Very poor customer service. I will NEVER order from here again and have been warning my friends to never use this site.\

Company refuses to provide a return address for mother of the bride outfit that does not fit. I have asked on several occasions and "Sharon" refuses. She is currently offering a pitiful % refund to me for an outfit that I don't want. I would be happy to pay for return shipping, but she says factory will just destroy it. Not my problem.

This company is a sham! Their refund/ exchange policy is a farce and a lie! They request photos of proof if you have to return or exchange; they want you to have it altered at your expense; your only contact with them is through email; they give all kinds of excuses from "getting lost in the mail" to being "too expensive" to return. I am still waiting on a response from "Sharon" on how to return a dress. My first email to her was August 26,2020 and it is now November 27,2020 and I'm still waiting to resolve my return order. Again, DO Not order from this company!

Elaine K.

The overall quality of their product is there however the shape of the dress is not what you would expect. I ordered a size up to anticipate the sizing and it still wouldn't zip. The website has no phone number so you can only communicate by email. I've been trying to work with them on returning my dress for over a week now and no response. I don't anticipate getting my money back and being able to return the dress. Do not order from this company.

I just received the dress I ordered for my sons wedding. The dress appears to be correct style and color. Unfortunately the sizing is incorrect. Based on their measurements for US 14, it is incorrect. The dress does not measure to their size chart. So far they have asked to see pictures of the dress. I'm not sure how they can detect the measurements from a picture. I am now sorry that I did not see the reviews as I am now afraid this will not work out and I'll be out the $$ I paid.

My dress quality is very poor and as all the other reviews say, you can't return, they tell you they are overseas and that is why you can't return. My daughters wedding is 8 days away and still no dress to wear and no money back. Stay away

Do not purchase anything from this company. Their product is not as described in their website. Sharon does not respond to emails and tells me returns go to China and are too expensive. That is what we have DHL for. This company needs to be shut down immediately.

This company does not go by their refund policy. I reached out to them due to the dress not fitting. I have gone rounds and rounds with Sharon and they are making excuses of why they can't take the return that it could get lost and everything else. I had to email pictures of the dress not fitting my mother. A wedding is stressful enough I shouldn't have to fight to get my money back because it doesn't fit her. I have all the emails to prove it. This site is a scam and just takes your money.

This company has given me such a run around I ordered a dress for my son's wedding it fit poorly and I hated it. I wanted to return it as stated in their policy. I have had no less than 30 emails with them and they want me to keep the dress and give me $35 for a 166 $ dress.

They have a refund return policy but do not refund! I have been trying to return a dress for a month delayed with emails back for pictures, for me to have it altered they are not a legit company and I will never see my money back it unfortunate they are allowed to advertise on social media and to mislead that they take returns and refunds. Horrible company would never recommend to anyone, so much for saying you accept returns!

I purchased a dress that 1) did not fit based on their measurements. 2) the tulle that is on the top shows a medium skin tone (blended well in the picture), what I got was white tulle. The color of the dress is grape - so the tulle should be flesh tone, not white. You have to be as white as a ghost for it to sort of look good. They REFUSE to accept a return. Stay far, far away from these people. The first picture is what it should look like. The second shows how light it actually is. There's no way I can expose my skin to the sun - it will look like a white tank top under the dress. It's aweful!

The gown took 2 months to arrive, looked nothing like the picture and did not fit. I was told that I should have it altered which is not possible. I just wanted to return the dress but was told that it would cost more to return as it was made in China and that they would give me a 10% refund. The website states that they will give a refund but all I seem to be able to get is 20%. This is not a reputable company and you should stay away from ordering!

I am battling with this company as well. They are not responding to emails very fast.
I explained that the dress did not fit and the lace / crenilen was starting to shred.
They want a picture. I told them i just want to return it for a refund. I have only been fighting them for 2 weeks. Getting old real fast. I would not recommend this company just because of the battle trying to get answers.

I ordered a gown for my daughter's wedding, and they sent the wrong color gown. I emailed them because they did not have a forwarding address or telephone number to speak with someone. They told me to reorder another gown in the color that I wanted, and I may or may not get a refund for the gown if I send it back. They offered me 10% of a refund, which is an insult and I still have not seen.
This company is horrible, and I would not recommend anyone to them

I purchased a pantsuit for my son's wedding. It was sewn poorly, looked nothing like the picture, and the fit was horrible. It reminded me of something a first time sewer would make. I had to quickly order from somewhere else. They didn't let me return the pantsuit. I am out $200. I wouldn't ever use this company again

Avoid this company at all cost. I ordered a pant suit for my daughters wedding. I checked the address for this company was in New York but the outfit was made, and badly, in China. It didn't fit and was not what was represented in their website. After numerous emails with no response, I dug a little deeper and found out this company is a fraud. I'm out my money and I am still looking for a outfit for my daughter's wedding. I guess lesson learned, it it sucks to get scammed by untrustworthy people. Shame on you Sogown, may your business go down in flames.

DO NOT buy from this company. The color, the fabric, the fit, the delivery time, NONE of it as promised. I paid a rush fee for processing the order and additional postage to receive my order not later than 9/17. My item arrived 9/23,2 days after my daughters wedding. During the processing time, they would not provide a confirmation of shipping, just kept telling to be patient' and don't worry'. The color was awful and nothing like what the picture showed. The shirt came to the middle of my stomach rather than mid thigh, as pictured. The fabric was not chiffon as advertised. The lace was scratchy, not soft. The length of pants was 8 inches too long, the shirt 8 inches too short. They are still refusing to refund my money. The product couldn't be further than what was promised.

What they sown on the website verses what I received was not the same dress. The color and lace is different. The size does not fit. The costumer service is very poor. They take about 45 days or more to deliver. They don't have any tracking number. And you never have you money back, they don't accept a return

Dress ordered was gold with gold rhinestones and beads. I received a pink dress with silver rhinestones and hardly any my beads. Attempted to contact them at least 5 times to return/exchange and got NO response!