Overview
Sonic Electronix has a rating of 3.7 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sonic Electronix most frequently mention great prices, free shipping and huge selection. Sonic Electronix ranks 2nd among Car Stereos sites.
I ordered a receiver and install kit all "in stock." I will receive the receiver this weekend and the install kit at an undisclosed time in the next two to three weeks. They shipped half of the order before telling me the order would be split (I assume because they make you pay for return shipping and hope I will keep what they sent). It turns out "in stock" meant the install kit was instock at the factory warehouse and would ship out from there, not from the sonicelectronix.com warehouse. I should have just paid the extra few bucks for the reliability of crutchfield.
Sonic Electronics is very dependable. The product was delivered in a timely manner and met my expectation. Cory thanks for the support rendered hope all your co worker's are as curtious as you will be contacting you soon need your help with something
I'm always worried about open box purchases, and have had bad experiences with Amazon, but the open box Kicker speaker enclosures came complete and everything appeared almost newly packaged from the factory. Thank you!
EDIT: They said I'd get a $5 coupon for doing a review, but that never happened. I also just placed another order using a coupon code send that applies to the product I wanted, but it didn't work. Lame.
Absolutely appalling customer service, an amplifier developed a fault within their warranty period and it is completely impossible to contact this company to have them honor their warranty. Phones are not answered, messages not responded to, I wish I knew this before ordering from them.
There are many other fine retailers out there, please use them and let these guys sink, you can't get away with treating your customers like crap these days.
Always had a positive experience with Sonic Electronix. Their pricing is fairly competitive with other major players. Shipping is always fast and support ready available. Website is well thought out and information complete. I have been a customer for many years now without issue. Keep up the great work!
2 months ago, I ordered an amp that was supposed to include an amp installation kit. Paid for next day air but they didn't send order for 3 days even though they had guaranteed it by 7 the next day. They did refund the extra shipping about 15 days after the order delivered but I still have not seen the wiring kit and they have quit responding to emails. TWO MONTHS and I have just written them off at this point. Lesson learned, no more Sonic Electronix.
From the selection of products and the fast shipping. What else is there to say. I recommend purchasing all the accessories they recommend, whether you install yourself or have a shop do it for you. You know that outside of the accessories the only other cost after initial purchase could be new wire. That being said, SonicElectronix makes budgeting really easy.
This company is so quick to take your money but when the goods got lost they find all pathetic accuses not to refund or re-send the item. I have paid for an item end of May 2016 and until today i have not receive it. They are messing me about, giving all sort of excuses. I'm very disappointed with them, such a disgraceful company. DO NOT waste your time and money with them.
Jimmy from Seychelles
I put in filters to include items that had certain features, and so I thought the items that pulled up would have been filtered to include all those features, so I ordered one of them. But then it turns out the item I purchased is actually missing some of the things I wanted, such as Bluetooth and iPhone playback. Otherwise, good prices and quick shipping. I'll order again if needed, but will have to pay closer attention since product filters don't work as well as I'd like..
Worst customer service ever - don't bother reading the issue in the emails. All they say is it's after 60 days we'll send you a replacement. The website gives the wrong specs for speakers for my car, so they don't fit - I need to return them. Their response is below. Seriously? I am contacting my bank and the better business bureau - and every social media account I can find. Stay away from this place!
Thank you for your response. We sincerely apologize for
The
Inconvenience this has caused and we wish to help you the best way we
Can.
Please advise, that the return policy states that you have 60 days
To return a
Product for a full refund. After those 60 days have expired,
Your item is under
Warranty and at that time can only be replaced with
The original item.
It is very unfortunate to hear about this huge situation. Please understand that this is not what Sonic Electronix stands for. We make sure that every customer is treated fairly and with a huge deal of respect. We do not want any customer to have any anger towards our company. It is also upsetting to hear about the delay in response time. We will be contacting you now to resolve this huge issue.
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- Louisville, KY, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We make sure all items that are lost via the courier are payed out ASAP. If there is a delay it might be a hold up with the courier. We will be contacting you now to resolve this situation.