• Sono Bello

Sono Bello

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Overview

Sono Bello has a rating of 1.6 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sono Bello most frequently mention plastic surgeon, several times, and worst experience problems. Sono Bello ranks 193rd among Cosmetic Surgery sites.

  • Service
    103
  • Value
    95
  • Shipping
    30
  • Returns
    37
  • Quality
    79

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
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How would you rate Sono Bello?
Top Positive Review

“Very Satisfied so far”

Pauline K.
1/22/20

Had my procedure 11/6/2019. Did 3 areas. Upper abs, Lower abs & Hips. I've gone from all XL AND XXL cloths to mediums and smalls. I went from a 14 Jean to a 6 and I'm only a few weeks shy of 3 months post op. I had this done in the Woburn Massachusetts office and everyone was so sweet, friendly & helpful. Every time I emailed Brittany she got back to me quickly. I want to do a few more areas and I 100% recommend this place. One photo was 3 weeks after procedure and other photo was 6 months after.

Top Critical Review

“Do NOT Pay In Full!”

Anne D.
10/5/24

I paid $9562.62 at my initial consultation on 5/07/24 for a procedure scheduled for 9/4/24. Due to the location of the services, I canceled my appointment over a month before it was scheduled. I was told I would be reimbursed within 30 days of my cancellation. It has been over 30 days since the cancellation, and I still have not received the funds back on my credit card statement, so I called and inquired. I was told I would receive a callback. I did not receive a call, but two days later, I was sent an email stating that it had been over 45 days since I made the credit card payment, so they would "resubmit" my refund via a $7070.62 check that I would receive within 7-14 days. I never had this service. I went to a 10-minute consultation in May '24. I canceled well within the cancellation time frame. My refund should be in full, in the amount of $9562.62. This was the response I received: I apologize for the delay with the refund. I have resubmitted it and we will be mailing a check out for $7070.62. The check should arrive in 7-14 business days. (Since it has been over 45 days from the time we charged the Amex, we can't refund the card directly). Please see the attached Financial Agreement. Thank you, Sarah Sarah Monahan I Patient Care Consultant

Reviews (268)

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Reviews that mention popular keywords

plastic surgeon (15) 3 months (6) surgery (20) 6 months (5) procedure (49) money (26)
Thumbnail of user mattw925
1 review
15 helpful votes
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December 13th, 2023

SonobeIlo may have a terrific product, but I do not like their over-revealing television ads. You are showing WAY too much skin! I don't want my kids to be subject to these visual images and they are nothing short of revolting to me.

Thumbnail of user katinal4
1 review
10 helpful votes
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September 26th, 2019

I absolutely am happy I chose Sono Bello... I am down 3 sizes and my eating habits are healthy now. The doctor and staff were so amazing. Especially Vanessa. She was very attentive and answered all of my questions. I have read some of the other reviews but this is not just a procedure. It's a life style change... would do it again if I could.

Thumbnail of user lisao115
1 review
3 helpful votes
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August 7th, 2018

I have to say my experience at Sono Bello was excellent from beginning to end. The front office staff was friendly and helpful. My consultation was very informative and I was given several options on how to proceed. At pre-op my nurse answered all of my questions and when I met Dr. Klein he had the best bed side manners ever. The day of surgery went as planned and I was out of there in a short time. I am post op 5 weeks now and seeing the results of my body contouring. If you are interested in body contouring this is the place to go.

Thumbnail of user noreenn22
1 review
48 helpful votes
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January 1st, 2023

I felt rushed on the operating table. Not enough time to actually do their job. It was literally an hour! For anyone who wants this. I recommend no! My check ups were horrible! I felt he didn't know what to do,

I went in for my 7 month check up and they needed insurance cards etc.
Let me know otherwise!

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Thumbnail of user adilenet3
Adilene T. – Sono Bello Rep

Hello Noreen, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.

Best,
Sono Bello

Thumbnail of user victoriag59
1 review
3 helpful votes
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December 13th, 2017

I had a lot of fears about having the procedure done, but after meeting the superb staff. I decided to have the procedure. I was very impressed with the center because they didn't try to sell me unnecessary body contouring. They also listened and answered all my questions and concerns. This was an amazing life changing experience for me! I would highly recommend Sono Bello.

Thumbnail of user maryb2788
1 review
11 helpful votes
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February 26th, 2021

I am so happy that I had this procedure done to my upper and lower abdomen and also removing that awful apron I had for years. Dr. Vega is the best and so professional. I knew I was in good hands and she made me feel very comfortable. She did an awesome job. Make sure you ask for her if you're considering this procedure. The staff and nurses were amazing. I will go back later to have other procedures done. Thank you for everything, Sono Bello!

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Thumbnail of user debbiec377
1 review
7 helpful votes
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December 10th, 2019

The staff and Dr T at the Turkey Lake office are so trained for all your needs. I had it done couple weeks ago now. It's true what is said about it. Minimal discomfort and practically no down time! As for results I had it done with little expectations and got the surprise of my life. Want my whole body done! Thank you!

Thumbnail of user sharonc429
2 reviews
116 helpful votes
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July 24th, 2019

This was the worse experience and cost was way too expensive. Spent over 8k and no satisfaction what so ever. They tell you the fat will be gone forever and yet after 6 weeks with pain and suffering no fat disappeared. My last appointment they told me the fat I have is behind my organs and can't be removed. So sorry I ever checked into this. I cringe very time I see their ad on TV.
Can't get my hard earned money back!

Thumbnail of user nakryk
1 review
13 helpful votes
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October 29th, 2022
Verified purchase

I feel like I was pampered by all the nurses and female doctor. I had an amazing visit. Everyone was super nice and made me feel comfortable and great conversation that helped me with my severe anxiety. They cared about their clients and their passion to perfect their work. I would recommend this to others.

Products used:
Abex from Sono bello

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Thumbnail of user sarahm2254
Sarah M. – Sono Bello Rep

Nakry, thank you for taking the time to share your experience with others! We're thrilled you had such a great experience and we appreciate your wonderful review! Best, Sono Bello.

Thumbnail of user karenl3436
1 review
108 helpful votes
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September 25th, 2022

I paid 8K for my belly and waist to be done. I am 10 weeks out and don't look great. I followed all the directions perfectly. My weight is the same. My clothes fit the same. I have no idea who gets these great results out there, because I was told I was the idea candidate and I look exactly the same as before, except that my belly area is wrinkly and looks pretty bumpy. I cannot wear a tight shirt without a shaper under. I can't really wear much without the shaper, to be honest. Not at all worth the money. Go to a plastic surgeon office, not this chain.

Products used:
Lipo

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Thumbnail of user sarahm2254
Sarah M. – Sono Bello Rep

Karen, we're sorry to hear you are not satisfied with the results of your surgical procedure. We'd like the opportunity to work with you towards a resolution, but are unable to identify which surgical center you visited based on the information provided. You may respond to the message we sent earlier or you may reach out to melaniem@sonobello.com in our corporate office. We look forward to hearing from you. Best, Sono Bello.

Thumbnail of user angelag1778
1 review
77 helpful votes
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December 28th, 2022

I had my surgery done on 1/28/2022, this has been the worst experience of my life. I have been suffering from cellulitis of the abdomen. My stomach became so swollen until it became just an opened area. I am now having to go under surgery to have the infected area debrided and my navel area recreated again. I paid "Sono Bello", $16,000.00 to perform what I thought would be a life changing milestone for me, but this has turned into a horror story. I can't sue because it can be fixed, and they are not willing to fix the problem. My surgery was done by Dr. Dawson, he was prescribing me medicine for MRSA, something I did not have. I had to go to the ER to be diagnosed with cellulitis of the abdomen. Thank God, for those Dr.'s because I was on antibiotics for 9 months without even being swab for the infections. Dr. Dawson just kept prescribing me the same medicines over and over without a care in the world.

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Thumbnail of user adilenet3
Adilene T. – Sono Bello Rep

Angela, we appreciate your feedback. Patients results and safety are our first priority. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.

Best,
Sono Bello

Thumbnail of user bettyr333
1 review
142 helpful votes
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December 31st, 2020

This procedure should be done with real medications. I could not begin to tell you how painful this was. I had three kids no meds and this hurt 10 times more. He couldn't get the IV in so my hand is purple with a lump. As I was screaming and crying begging the doctor to stop. He said no. I have never hurt so much in my life. I am wondering if I should seek legal advice. This was not worth $*******.

Thumbnail of user glorias153
1 review
5 helpful votes
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December 21st, 2018

When I arrived for my appointment I was nervous, but from the moment I entered the office The Sono Bello staff made me feel very confident that I was in great hands. The staff is very friendly, professional and caring for all patients. This was truly a great experience that I am glad I decided to do. It has been a little over two months and the results are very noticeable to my friends and family. I encourage anyone who is working on fine-tuning their body to schedule an appointment at Sono Bello soon!

Thumbnail of user daziel
1 review
1 helpful vote
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December 29th, 2021

I would like to give Allison a shout out. She gave above and beyond what I expected for my visit, she answered all of my questions and concerns. Sono bello is like visiting family. Allison you ROCK GIRL! If you are thinking about surgery in the future, it is safe and effective.

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Thumbnail of user davidm4158
2 reviews
187 helpful votes
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September 22nd, 2020

I would rate it a negative 10 if I could My husband went in there in 2020 to have fat taken out of 2 parts of his body after spending over $6500. 00 there us absolutely no difference in his body. Wearing the spanx fir months and there is NO difference it is a total scam! Rip off!
Don't spend your money!

Thumbnail of user tims929
Tim S. – Sono Bello Rep

David, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com at our corporate office, so that we may discuss your experience and results.

Thumbnail of user yvettem290
1 review
37 helpful votes
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November 4th, 2023

The receptionist serves people as if they were pieces of nothing and your time is waste to her. If you want to be served like a piece of $#*! go to this place in FT. Lauderdale. You will feel that your money is worthless

Tip for consumers:
This place could be the hell if you have to be attended to by the receptionist that I had today. You can make the effort you want, you will still be treated as if your time did not exist and your money was worthless. Not only the procedure is important but also the people who treat you, and in this place, that is the worst

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Thumbnail of user trinah15
1 review
0 helpful votes
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December 12th, 2017

Sono Bello is the greatest. They are very knowledgeable and professional. I feel like a new person and must I say I look amazing. Don't hesitate to contact them, if I had known better I would of done this years ago. Thank you Sono Bello.

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Thumbnail of user wendyd276
1 review
61 helpful votes
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November 25th, 2020

I paid a fortune for sono Bello with next to no results. I spent the same amount of money again for a surgery tummy tuck that has been absolutely fabulous! Don't waste your money especially for stomach area

Thumbnail of user raineh1
1 review
1 helpful vote
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October 5th, 2017

From the very first person I met in the office of Sonobello to the moment I waved goodbye with my bottle of complimentary water my experience has been nothing less than stellar. It is so very rare to find services and professionals who are truly customer-service oriented. Sonobello is not only comprised of highly experienced and effective practitioners but they are well-versed in the art of making their clients feel like family. With personalized follow-up calls, sincere conversations about individual needs, unbeatable pricing, and state-of-the-art practices, Sonobello continues to surf on the edge of their craft. As a life-long "groupie" I can confidently say that Sonobello breaks the 5 Star rating. Hands down!

Thumbnail of user irinah17
2 reviews
314 helpful votes
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February 15th, 2021

Had my procedure done 6 months ago, let alone it was outrageously expensive and very painful, I am highly disappointed with results. My upper abdomen as big as it was before surgery and lumpy, my sides are completely disproportional, like I have a tumor under my breast. Was trying to talk to Dr about "satisfaction commitment" to fix problem areas- he is happy with what he has done on me and refuses to do anything without extra pay. Nurses promised 3 months ago to contact corporate office to resolve the problem- now they even don't answer texts or emails, full conspiracy! Stay away from Sonobello!

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Thumbnail of user tims929
Tim S. – Sono Bello Rep

Irina, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.

Thumbnail of user kristineb59
2 reviews
39 helpful votes
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August 20th, 2019

I had cool sculpting done 3 years ago NOT at Sono Bello. I have cried a lot of tears over the expensive mess that decision made on my body. Giant hard squares of fat (looked like a pound of butter under my skin). I have been paying on this for so long and it has felt like I was paying for a wrecked car.
Sono Bello was very clear about what the laser lipo procedure would do. If anything, it hurts more than I thought and I hate wearing this firmware which they recommend for 3 months. I can tell right now that those big fat square are gone. It has only been a week and 1/2. I will weigh in in a month or two when I am no longer quite as sore and swollen.

Thumbnail of user heatherh1864
1 review
76 helpful votes
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March 7th, 2023

The staff is above and beyond. I was unfortunate to get an infection. I would have to drive over an hour for them to look at me an change antibiotics. Now I have to go to a wound care clinic once a week. Most painful recovery ever!

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Thumbnail of user shintelb
1 review
9 helpful votes
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December 3rd, 2020

Dr. Crawford and his team is wonderful! Thanks to them I'm rocking it out and keeping it cute during this pandemic. This isn't weight loss surgery. Listen to the doctor and follow the instructions. That's what I did and made some minor lifestyle changes. Good things doesn't always come easy and sometimes you might have to work a little bit. If you've had the surgery all you need to do is just stay committed to your goals and follow through. If you're thinking about having surgery I truly believe you will be pleased with the services Sonabello offers.

Thumbnail of user lindac3452
1 review
8 helpful votes
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November 17th, 2021

I was very nervous anyway about this. I got there a little after 10 for a 10:15 appointment. After filling out paperwork, I waited another half hour. My husband had an appointment he couldn't miss within the next hour, so I left. The receptionist was very nice. The woman who took me in down a very long hallway walked a runway walk in her very tight leather pants. She looked like she just stepped out of a magazine. The other girl was the same only had dark hair. If I wanted my self image to be challenged, this was the place. I want to see someone who has experienced life and looks like it. I'll look into a plastic surgeon.

Service
Thumbnail of user elizabethm3607
1 review
121 helpful votes
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February 12th, 2023

Don't do it, find a REAL Plastic Surgeon! They rush you to pay because you will never receive all your funds back once received. I came in spoke with Elizabeth she even showed the results of her procedure. I advise her this is exactly what I'm trying to achieve. She a sure me Dr Crawford was the Dr who had did her procedure and he would also be the one to complete mines. Fast forward a LONG story. A year, later 6K later and millions of phones calls later my stomach looks no different than the day I walked into this office other than a scare. I was told if I was unhappy, they would redo it with no problem, after a consultation I was told it would be an additional 1000.00 because they are now doing a new procedure. They are full of it's nothing but a scam to keep you coming back and taking your money. Oh and by the way Dr. Crawford is no longer there go figure.

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Sono Bello is a trusted leader in laser liposuction and body contouring. Learn more about how we can help you attain the body of your dreams.

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Tim S.
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