• Sono Bello

Sono Bello

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Overview

Sono Bello has a rating of 1.6 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sono Bello most frequently mention plastic surgeon, several times, and worst experience problems. Sono Bello ranks 193rd among Cosmetic Surgery sites.

  • Service
    103
  • Value
    95
  • Shipping
    30
  • Returns
    37
  • Quality
    79

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
31
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How would you rate Sono Bello?
Top Positive Review

“Very Satisfied so far”

Pauline K.
1/22/20

Had my procedure 11/6/2019. Did 3 areas. Upper abs, Lower abs & Hips. I've gone from all XL AND XXL cloths to mediums and smalls. I went from a 14 Jean to a 6 and I'm only a few weeks shy of 3 months post op. I had this done in the Woburn Massachusetts office and everyone was so sweet, friendly & helpful. Every time I emailed Brittany she got back to me quickly. I want to do a few more areas and I 100% recommend this place. One photo was 3 weeks after procedure and other photo was 6 months after.

Top Critical Review

“Do NOT Pay In Full!”

Anne D.
10/5/24

I paid $9562.62 at my initial consultation on 5/07/24 for a procedure scheduled for 9/4/24. Due to the location of the services, I canceled my appointment over a month before it was scheduled. I was told I would be reimbursed within 30 days of my cancellation. It has been over 30 days since the cancellation, and I still have not received the funds back on my credit card statement, so I called and inquired. I was told I would receive a callback. I did not receive a call, but two days later, I was sent an email stating that it had been over 45 days since I made the credit card payment, so they would "resubmit" my refund via a $7070.62 check that I would receive within 7-14 days. I never had this service. I went to a 10-minute consultation in May '24. I canceled well within the cancellation time frame. My refund should be in full, in the amount of $9562.62. This was the response I received: I apologize for the delay with the refund. I have resubmitted it and we will be mailing a check out for $7070.62. The check should arrive in 7-14 business days. (Since it has been over 45 days from the time we charged the Amex, we can't refund the card directly). Please see the attached Financial Agreement. Thank you, Sarah Sarah Monahan I Patient Care Consultant

Reviews (268)

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Reviews that mention popular keywords

plastic surgeon (15) 3 months (6) surgery (20) 6 months (5) procedure (49) money (26)
Thumbnail of user davidn163
1 review
1 helpful vote
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October 17th, 2017

I am very impressed with Sono Bello and their staff. Was able to get in for initial consultation quickly and was able to get every question asked and answered. Decision to go forward was made and financing was quickly approved and procedure was scheduled within the next week. Was very impressed with Dr. Jones and was happy to get him for my procedure.

Thumbnail of user michellem621
1 review
91 helpful votes
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September 17th, 2018

Do not to there, I wrote them a bad review while back. Amanda has been calling me to remove the bad review for over a month. I even went to see her in person where she told me she would give me free treatments and a gift card if I removed the bad review I wrote. Since then she has called me a few times to remove it. She is rude they do not care about you. Do not to there save your money go somewhere that you can actually get results.

Lastly she told me if I didn't remove the bad review she will have her manager remove it. She said she was giving a chance to do it myself seriously I spent over 12k with this company

Thumbnail of user jt612
1 review
143 helpful votes
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May 14th, 2023

After an extremely painful surgical experience at Sono Bello I was left with 2 belly buttons. I can only assume the doctor was trying to make his incision where my natural belly button was but since they move you through your procedure as fast as they can I guess he didn't care to take the time to do it right. The doctor was in such a hurry to get my procedure done the pain medication didn't have time to kick in so all I felt was stabbing pain throughout my abdomen for 2 hours. They are sloppy and rude and all they want is your money. DON'T GO TO SONO BELLO! I was supposed to go back for a 2nd procedure on my hips and thighs but there was absolutely no way I was going back there for more torture and more scars! Please don't go to Sono Bello! They perform your surgery while you are still awake and it is very very painful and you'll be left with scars and unsatisfying results. I had my procedure done at the Sandy Utah office.

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Thumbnail of user edc201
2 reviews
39 helpful votes
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August 3rd, 2023

I went online and completed a form so someone would contact me for a consultation. I was texted a few minutes later. The person asked for my basic information and birthdate which I shared. Then the person proceeded to ask me medical questions. When I expressed that text messaging is not private/encrypted, the person texting said, I could not schedule without answering and did not provide an alternative way to communicate. SMS text messaging is not HIPAA compliant if your text contains protected health information (PHI).

UPDATE: They contacted me and tried to pass off that this is a legal activity. This demonstrated that they have no clue. This company should not be in business.

STAY AWAY!
BEWARE!

Thumbnail of user somh
1 review
73 helpful votes
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March 25th, 2023

The physician was rude and dismissive. The results not at all what I expected. Horrible unsatisfactory results. Very disheartening waste of a large amount of money and time. Do not believe the results of photos advertised as results of actual clients. Gave 2stars because the office staff very friendly and polite. Otherwise would of been one or no stars.

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Thumbnail of user leeannm58
1 review
18 helpful votes
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December 4th, 2021

I started this process with high hopes and a life changing experience. Everyone started very nice and said all the right things. I had lipo done on my inner thighs and knees. I did everything that I was told to do. The results are horrible. I have very bad rippling to my legs. They are now blaming the results on my skin type. I ask from the beginning if skin removal would be a better option and was assured that is procedure would be much more effective and less downtime. The satisfaction guarantee is NOT true. They do not care the depression this as caused me and that I have become isolated from everyone. I do not wish this on anyone.

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Thumbnail of user karenp3039
1 review
26 helpful votes
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February 23rd, 2024

After cancelling the procedure was told I would get a partial refund. Call everyday and still no refund after over 3 weeks. SCAMMERS! DO NOT GO THERE!

Thumbnail of user glendan13
1 review
184 helpful votes
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February 12th, 2020

I had the surgery 4 months ago, the only change is my stomach is uneven. The top of the stomach the Dr. did not touch. The middle of the stomach is still around with the same fat and the lower part of my stomach has extra loose skin. My bra row which I had done as well still have fat in it. I have seen no change but now my body is uneven

Thumbnail of user joanas31
1 review
15 helpful votes
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November 20th, 2020

I am very disappointed with my results. I wanted a tummy tuck and I get allot of fat in the areas I didn't do anything. They response was I was the same and now is more visible because I did my belly which was a bit hanging. I don't know why I needed anesthesia to my arms and back since I didn't do anything there?! Now I have access of fat to those areas which I didn't have before. They responded me that I should do those too. The procedure was extremely painful and the nurse said to the dr that machine is old and maybe is not working so the body might not be under anesthesia but he just wanted to have it done. I felt I was cut alive. That was the worst experience of my life and now I have shoulders and back fat that I don't know how to loose.

Thumbnail of user tims929
Tim S. – Sono Bello Rep

Joana, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com at our corporate office, so that we may discuss your experience and results.

Thumbnail of user shannona309
1 review
92 helpful votes
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June 14th, 2022

I went in to have lipo in 2020, I wasn't happy with my results. I waited 6 months to a year and still was not happy, my Dr. No longer worked there but another Dr agreed to a revision. I had to keep contacting them about scheduling. And I had a pre op and a surgery date, well almost time for pre op, I get a call saying my Dr that will be doing my revision is injured and they will contact me when he returns! Well here it is 2022 and I never heard anything else from them since that last call! And I just didn't even want to be serviced by them anymore so I never called them either! So much money for such little results

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Thumbnail of user patriciaw1089
1 review
91 helpful votes
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January 31st, 2021

I had the surgery almost 2 years ago. Not much has changed and I have severe back issues. Still numb and painfull. I've called and always get the run around. Covid came and I've never been seen. I live with this pain everyday. Very disappointed.

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Thumbnail of user tims929
Tim S. – Sono Bello Rep

Patricia, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.

Thumbnail of user lorif139
2 reviews
54 helpful votes
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April 24th, 2019

I do not suggest or recommend anyone go to sonobello. I had 2 experiences there both were awful.
Dr. Mendoza did my hips uneven and didn't remove all that he could. Even a nurse said he gets lots of compliments
So I had a revision done which if they would of done it right the first time then I wouldn't of had to go back.
I did the ex to make sure I would be happy with my results. When I did that I had 4 infections in 3 months and had to go to therapy for my leg because dr. Lyons cut to deep and he even remembers that happening to someone else.
I had them look at my file because I wanted a refund. Christie first said you are over your weight and I said absolutely not I don't even know where she got that number from so they clearly didn't review anything. Then she said well now you don't get a refund because you got results.
That's funny last I knew this was my body and I clearly did not get the results like the before and after pictures. Sonobello is a scam

Thumbnail of user carmens325
1 review
23 helpful votes
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September 16th, 2021

I had a procedure on 8/7/21 at Sonobella at Tysons Corner, VA. I had lots of question and while speaking to a tall lady who collects the deposits for the surgery. I could hear in the background, tapping her nails at the desk, aggravated because I had questions. Very unprofessional, I was lied all long of how painful the procedure was going to be. Everyone was on a rush, when I expressed, how nervous I was. I spent over $13,000. I work with providers and if we ever treated a patient like this, I can guarantee you, I wouldn't have a job.

Tip for consumers:
It’s a Butcher house

Products used:
N/A

Thumbnail of user rc423
1 review
4 helpful votes
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December 17th, 2020

I am so pleased with my results from my first procedure. My virtual appointment with Cindy from Florida was so pleasant and helpful.
Then my procedure was great. My Doctor was Dr. Brownstein. He was fantastic. He did an unbelievable job. Jessica Carpenter was the RN. She was so pleasant and sweet to me. I had my procedure in Cranberry but Dr Brownstein is back home at King of Prussia Pa. So I am going there to have him do my second surgery. He even called me the day after to see how I felt. That is truly amazing. The Dr calling you?
I have already lost 20 pounds and my areas he did, look great. My husband compliments me every day. Thank you, Dr. Brownstein!

Thumbnail of user melanier129
1 review
17 helpful votes
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December 14th, 2019

I was a bit skeptical at first, but sooo impressed! My counselor (Chelsea) was wonderful. She handled all my questions quickly and professionally. Dr. Kosowski has a wonderful bed side manner and truly wants the best results for his patients. My nurses. Michelle and Celine were so caring and kind. They did everything positron make me comfortable. I've been an Operating Room nurse for 26 years, this group is fantastic at what they do. Im disappointed they don't offer more procedures. I'd definitely go back. Go for a consultation. You'll be so glad you did.

Thumbnail of user joanneh576
1 review
18 helpful votes
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November 19th, 2021

Had laser assisted lipo done at sonobello. Felt a terrible burning sensation during the procedure which the dr said was normal and dismissed.
At the 1 week follow up had an extremely painful sore that was unlike the other surgical sites but was told it was as a tape allergy although I've never experienced that prior and all other sites which were taped appeared normal.
Sought a second opinion the following day and found I had an undiagnosed staph infection and full thickness 3rd degree burn from the procedure. It took nearly 5 months and multiple other procedures and burn center visits to heal. Left with permanent scarring and disfigurement.

Thumbnail of user anav162
1 review
59 helpful votes
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February 18th, 2021
Verified purchase

This has been the most terrible experience of my life. I had two laser lipo done in sonobello. The first was on my stomach, low back and side. Yes if there was pain three occasions Through the surgery it felt like a burned inside terrible I screamed. The second surgery was for my upper back, it was a nightmare, the medicine and the local anesthesia didn't work at all. I felt everything from the beginning, I screamed and cried throughout the whole procedure. And the only thing the doctor said is stop screaming no sympathy. How he wants me to stop screaming and crying when it was and intense, terrible pain. Supposedly this is not Invasive they say is not true is awful. And the incisions that they say are very small just look at my photos Disgusting incision. It was a terrible experience at Sonobello Long Island NY. I'm so disappointed.

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Thumbnail of user elizabethh124
2 reviews
15 helpful votes
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February 23rd, 2022

I gave them a large cash deposit for a procedure in July of 2021, due to medical circumstances I was unable to have the procedure. The 1st attempt to have the service, my prescription for pain med was called into the wrong pharmacy and I was not notified of the procedure date. 2nd and third time I had to send lab work and again no response on the blood work, I had to call repeatedly to find out that the procedures were canceled. I was not contacted again to reschedule or discuss next steps. When I asked for a refund, no response. I called corporate, no response. Next step is an attorney. I would advise staying away from this service provider, clearly NOT looking out for you.

Tip for consumers:
look for a different service provider

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Thumbnail of user vickyb293
1 review
91 helpful votes
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November 15th, 2023

This company is ripe off. When they're trying get your money they're so nice keep calling BUT after you have call them for follow up appointments but worst thing I didn't get my results. They told after 6 months I can come back for free if I didn't get the results I want but when I did everything they said to do after 6 months the doctor coming in talking medical talk and he couldn't go back in they're full of $#*!.Don't let the commercials fool you once they take your money it's over! Don't believe them when they say SNATCHED

Thumbnail of user shellyp58
1 review
114 helpful votes
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December 4th, 2019

2015 I had liposuction procedure hips abs and back. The pre-op med wsnt strong enough to ease my painful procedure. During the liposuction I felt tortured like my insides were being rip out wo pain meds. The lidocaine drip didn't help. The doctor was mean and unsympathetic. He warned me a CPL of times to stop moving otherwise he would stop liposuctioning. I was ready to die on their table. I will never again Sono Bello

Thumbnail of user jlynnj
1 review
1 helpful vote
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November 21st, 2017

I had a great experience at Sono Bello. I had Smart Lipo done on my abdomen and sides. The procedure was just as they described, and the staff was friendly and comforting. I really like the follow up emails I receive at each stage of recovery, they are spot on with explaining what to expect and what to do during each stage. I would definitely recommend Sono Bello for the Smart Lipo procedure.

Thumbnail of user jenniferm687
1 review
2 helpful votes
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May 21st, 2018

I had lipo and body sculpting done on my inner and outer thighs. I was a little nervous about the idea of being awake while undergoing the procedure but I have had other cosmetic procedures before but wanted something a little less invasive. I researched and determined Sono Bello was my better option and that it was affordable. I had the surgery done on Friday and was back to work on Monday. Of course I was a little sore and bruised but I was still able to work in comfort and continue normal activity. In about a month I will start the Venus Freeze treatments and I cant wait! I found the staff to be very friendly and professional and have recommended this facility to all of my friends.

Thumbnail of user joritas1
1 review
10 helpful votes
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August 27th, 2020

I had the best experience with Sonobello! They are friendly and will help you every step of the way. I had a consultation with another company and they told me I was to fat to have anything done and it was a waste of time. Sonobello has made me feel at home and has given me my body back! Highly highly recommended! Don't waste your time anywhere else.

Thumbnail of user sandrar1193
1 review
13 helpful votes
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June 7th, 2021

During my consultation I was reassure that my pain would be mild and that I would be able to go back to work 3 days after. All a LIE. My schedule surgery was schedule for 1:30pm I was to to be there at noon. Pills were given to me and doctor was late. Surgery did not start until 3:30-4pm. Yes my surgery started with pain but once they had me turned to the back then the pain was intolerable, I cried out to stop and that it hurts so much. They continue with procedure until I collapsed. The rest of time I cried. It was the worst experience, worst than child birth ( I have three kids). I want to get the word out there that it excruciating pain and that you can't go back to work after 3 days. Advertising and consultants was all lies.

Products used:
Sonobello

Thumbnail of user tims929
Tim S. – Sono Bello Rep

Sandra, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at Brendafeedback@sonobello.com in our corporate office, so that we may discuss.

Best,
Sono Bello

Thumbnail of user billd567
1 review
4 helpful votes
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June 13th, 2021

Wow sono bello is great. Immediate results. Doctors were great explained that I do not have control over my weight. It doesn't matter what I eat or don't eat i will still gain weight. It does not matter if I exercise. Walking ******* steps per day NO THANK YOU. So I eat whatever I want bc I'm not gonna let fat control me. No. No. I'm in control of my body. I can eat whenever and whatever I want. That's why I get sonno bello and lipo and cool sculpting every 3 months to trim fat anywhere on my body. And cost please my hubby is more than willing to shell out about 25k a year to keep me looking sexy‍ Counting calories and exercising is for the unfortunate people. Wow the sacrifices I put myself through to stay looking good and confident Ohhh I would post some pics but I'm getting trim up next week so maybe next time‍

Tip for consumers:
Spare no expense. Health is wealth.

Products used:
Whatever they told me I needed to buy $

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Sono Bello is a trusted leader in laser liposuction and body contouring. Learn more about how we can help you attain the body of your dreams.

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Tim S.
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