• Sono Bello

Sono Bello

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Overview

Sono Bello has a rating of 1.6 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sono Bello most frequently mention plastic surgeon, several times, and worst experience problems. Sono Bello ranks 193rd among Cosmetic Surgery sites.

  • Service
    103
  • Value
    95
  • Shipping
    30
  • Returns
    37
  • Quality
    79

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
31
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How would you rate Sono Bello?
Top Positive Review

“Very Satisfied so far”

Pauline K.
1/22/20

Had my procedure 11/6/2019. Did 3 areas. Upper abs, Lower abs & Hips. I've gone from all XL AND XXL cloths to mediums and smalls. I went from a 14 Jean to a 6 and I'm only a few weeks shy of 3 months post op. I had this done in the Woburn Massachusetts office and everyone was so sweet, friendly & helpful. Every time I emailed Brittany she got back to me quickly. I want to do a few more areas and I 100% recommend this place. One photo was 3 weeks after procedure and other photo was 6 months after.

Top Critical Review

“Do NOT Pay In Full!”

Anne D.
10/5/24

I paid $9562.62 at my initial consultation on 5/07/24 for a procedure scheduled for 9/4/24. Due to the location of the services, I canceled my appointment over a month before it was scheduled. I was told I would be reimbursed within 30 days of my cancellation. It has been over 30 days since the cancellation, and I still have not received the funds back on my credit card statement, so I called and inquired. I was told I would receive a callback. I did not receive a call, but two days later, I was sent an email stating that it had been over 45 days since I made the credit card payment, so they would "resubmit" my refund via a $7070.62 check that I would receive within 7-14 days. I never had this service. I went to a 10-minute consultation in May '24. I canceled well within the cancellation time frame. My refund should be in full, in the amount of $9562.62. This was the response I received: I apologize for the delay with the refund. I have resubmitted it and we will be mailing a check out for $7070.62. The check should arrive in 7-14 business days. (Since it has been over 45 days from the time we charged the Amex, we can't refund the card directly). Please see the attached Financial Agreement. Thank you, Sarah Sarah Monahan I Patient Care Consultant

Reviews (268)

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Reviews that mention popular keywords

plastic surgeon (15) 3 months (6) surgery (20) 6 months (5) procedure (49) money (26)
Thumbnail of user tarat298
1 review
51 helpful votes
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June 20th, 2023
• Updated review

This review is an update to my second update after management reached out to me after my initial review. I did receive the gift card that was supposed to be reimbursed for my gas, however, the gift card couldn't be used for gas, but instead to places like Walmart, Amazon, Starbucks etc. The end.

Still suck
May 21st, 2023
• Previous review

This is an update from my prior review as to what has happened since my Sitejabber review.

I was contacted by management and offered the Kenalog injections (that was just as painful as I was told it would be) for the scarring to my navel and upper bikini line (see pics for scar). I was also told I would be sent a $100 gift card for gas because I drive an SUV that takes Premium gas and it would take me 4 hours of driving (round trip) to get there. It's been a month and I still haven't received the gift card yet. I'm sure I'll never receive it because I complained to management that I hadn't received it when I was initially told I would and I still haven't received it. They did offer to do another round of injections in 3 months (although a local dermatologist told me I should get them a few weeks apart to be effective) but I'm not driving all the way back there because it's exhausting. I'm going to have to pay the local derm for the injections because the scars are still raised and unsightly. Although Sono Bello "attempted" to resolve part of my issue they didn't resolve it therefore the rating from my initial review still stands (1 star.) What would make me a little happy is if they refund my money so I can go to a local surgeon to make me look even on both sides and to get the Kenalog injections.

Tip for consumers:
Don't just go with the first consult you receive. Visit a board-certified plastic surgeon who specializes in body contouring before making a decision. If your Sono Bello surgeon specializes in body contouring (you can find this out by researching your doctor) then you should receive better results.

Products used:
Does not apply

Service
Value
Quality
Regret getting procedure done
March 13th, 2023
• Previous review

I promise I'm not usually a complainer but this one requires some complaining. Paid a few dollars shy of $11k for lipo on upper & lower abdomen, waist and AbEX to remove extra skin. Was told during the consult that my fee would include everything I needed with the exception of paying a co-pay for meds if I was insured. Not true. The day of preop I was given a list to purchase protein & wound healing supplements, gatorade & foam pads. Also I was advised I would have to purchase another compression garment once the swelling reduced. In total I paid an additional $520 for these items. During the procedure, I was not awake nor was I asleep, I was woozy. During the procedure I could feel the cannula going in and out as he performed lipo and I also felt the needle piercing my skin as he stitched the area where the extra skin was removed. I expected awake surgery to be comparable to what Dr. Gruber (from the TLC show "Awake Surgery") performs. Nowhere near comparable. What Dr. Gruber, and not Sonobello does is humane. Pads were used to absorb the drainage around my abdomen instead of actual drainage tubes. On the night following my procedure my husband became concerned with how soiled the pads were so he called the emergency number provided at discharge. Instead of a doctor or actual medical professional answering a salesman immediately attempted to set my husband up for an initial consult. For the second time my husband stated he needed to speak to a doctor or knowledgeable medical professional and the gentleman then took his information and stated a doctor would return his call. That never happened. The doctor did call late afternoon on day two post op to check my status, but this was not in response to the emergency call made the day prior. The two day post op call from the doctor was the last time I heard from, spoke to, or saw an actual doctor. Follow ups are done by a medical assistant who is not interested in your pain level or other complaints but eager to take more pictures. One week post op I requested to speak to the doctor regarding my pain but I was told he wasn't available. After taking the 15 Oxycodone prescribed I was still in severe pain and because the pain was making me suicidal I went to the ER. Also, when the doctor called the day after my procedure I complained about not being able to stand up straight and he said after I take a hot shower on day 4 I should be able to. That didn't happen. I couldn't stand up straight for two and a half months post op because when I did try it felt as if my lower abdomen was being ripped open. At my 6 month follow up I complained that my upper abdomen wasn't touched (I know because I measured prior to procedure) although I paid for it and the M.A. Stated because its visceral fat and they can't remove visceral fat. Clearly the doctor saw my body preop, saw what I paid for, and agreed he could remove the fat I paid to have removed. I am now 9 months post op and I am beyond dissatisfied. There is more visible fat on my left side than my right making my sides appear uneven. Not only do I have an unsightly hypertrophic scar on my upper bikini line, there's a hypertrophic scar around my navel which I'm certain is because the doctor used my navel as an access point to lipo certain areas. After complaining about the scars the M.A. Suggested I get Kenalog injections, which burn like hell, and of which will costs me an additional $1,000, and it may not work. Even after paying $11k I still don't feel comfortable wearing a halter top because of the scars now, nor do I feel comfortable wearing fitted shirts because my abdomen is still bulky. Also good to know is there is no preop lab work done. I'm sure there are some people who are satisfied with their results and it could be because they had less fat to begin with, their surgeon was highly skilled in body contouring unlike my surgeon who specializes in hand reconstruction, or they went back to get touch-up work done (in accordance with the satisfaction guarantee clause). I encourage everyone to seek a consult from a local board certified plastic surgeon that specializes in body contouring and liposuction before saying yes to Sonobello. I wish I'd done that.

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Thumbnail of user tammyg351
1 review
159 helpful votes
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May 13th, 2021

I had scheduled upper and lower abdomen and hips and was told minimal recovery. I am a nurse so I scheduled this during a long stretch off. I have had four kids, ruptured appendix, and a broke jaw and nothing compared to this pain during the procedure! I have went back to work but the severe sharp pain is hard to deal with. They did not do the hip area since they couldn't get me numb and after reading the reviews, I dread trying to get that money back but I can be persistent!

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Thumbnail of user tims929
Tim S. – Sono Bello Rep

Hi Tammy, we appreciate your feedback. Patients results and safety are our first priority. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at Brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.

Thumbnail of user maryc5181
1 review
65 helpful votes
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November 4th, 2023

The most painful experience of my life! I went to my post op and found out they don't use local anesthesia. They only "numb" the parts to be treated. I wish I had red the reviews before. The process was so painful I thought I was going to die on the table. If you have low pain tolerance don't go to this place. The worst experience ever! They give you a pill to "relax" but in my case it didn't work at all. I can not tell you enough how painful the process was. I thought I knew pain because I had breast augmentation done and tummytack and lipo before but this pain was excruciating. I was about to hold the doctors hand so he would stop. It felt like my skin was directly on a flame and a knife was slicing me while a thousand bees were stinging me. This procedure shouldn't even be allowed by law regulations.

Products used:
Liposuction

Thumbnail of user wendyrosalyn54
1 review
34 helpful votes
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November 15th, 2023

Sonobella scams it's customers. At your most vulnerable moment a non medical sales person "examines" you and assures you that you're a candidate for liposuction. You secure your surgery date with a no refundable deposit of $2500. But at the pre-op appointment with a doctor your hear more details that suggest the procedure will not produce the results the salesperson suggested. I then decided not to have the procedure. At first, I felt grateful that the MD had been honest. But then I wondered how many other people had paid $2500 only to then be told the procedure would not be beneficial.

Thumbnail of user juliet715
1 review
9 helpful votes
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June 2nd, 2021

I was enticed by their commercial and went in for a consultation. The worst decision I ever made.
I was left with a disfigured abdomen and it end up costing me over $15,000 for my bad decision.
The before and after pictures are photo shopped. I realized when they photo shopped my pictures and placed these pictures in my chart. I requested a copy of my chart and the before and after pictures were altered.
You are better off going to the Dominican Republic or even Cuba for liposuction rather than Sono Bello.
I wouldn't send my dog there.
My abdomen was permanently disfigured by Sono Bello.
I had to take them to court and they do not want to properly compensate me from my suffering.
My marriage ended and I did not have a love life during the years that I was disfigured.
Go to a reputable cosmetic surgeon for liposuction NOT SONO BELLO! I urge that you research your doctor carefully.

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Thumbnail of user tims929
Tim S. – Sono Bello Rep

Hi Julie, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com at our corporate office, so that we may discuss your experience and results.

Thumbnail of user kevinm2950
1 review
8 helpful votes
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March 7th, 2022

So, I feel as though they didn't take much fat at all from the areas I requested, several months later my love handles hadn't changed much at all even after the swelling went down, and I hadn't gained any weight at all. I have a little flap of skin sticking out at the one of the end of the scar from the tummy tuck. I had lipo and a tummy tuck done at the same time, (no abdominal muscle repair)
Overall just dissatisfied, very minimal fat was taken during lipo. It's been 3 years since I had my surgery
I actually felt a bit of pain during the surgery as certain areas of my abdomen weren't completely numb when they were cutting my skin.

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Thumbnail of user sarahm2254
Sarah M. – Sono Bello Rep

Kevin, we're sorry to hear you are not satisfied with the results of your surgical procedure. Patient satisfaction is one of our top priorities and we'd like the opportunity to work with you on a resolution. Please reach out to melaniem@sonobello.com with your contact information so that we can further assist you. Best, Sono Bello.

Thumbnail of user deniseh1228
1 review
69 helpful votes
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March 24th, 2023

I must say overall I was better off going elsewhere, I went to soon Bello in Tacoma WA. 3 months ago, they ensure me I wouldn't feel any pain during the procedure it was very painful my body didn't take to the medicine, and they didn't have a plan B to make me feel comfortable, the doctor told me they can stop during the procedure, also when I had to urine my side nurse didn't follow procedure, she told me to just pee on myself! I was cold and felt disgusting lying in my pee and just felt miss lead and I'm not satisfied with my results please ask a lot of questions, especially about the numbing medicine it's not for everyone!

Tip for consumers:
Save your money

Products used:
2500 with approval

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Thumbnail of user deanal21
1 review
15 helpful votes
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July 1st, 2021

I worked there and it's a racist company, I was let got because I was the only person of color there. Yeah I finally received my surgery after asking for several times, and the director of the company did my surgery and it was the worst experience I've ever had in my life. You would think since it was the medical director I would have a good out come but no it was terrible. I would not ever recommend anyone here, go to a real surgeon. These doctors were just trained at Sonobello and they are not plastic surgeons. It's a waste of time and money. As for being an employee it was the worst job I've ever had in my life. They are prejudice, and don't care about the people that work for them and they don't care about the patients. All they want is money money money and don't care about anything else

Thumbnail of user andyh72
1 review
0 helpful votes
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August 18th, 2017

I had a hard time removing some "extraness" around my midsection even after exercise. I researched Sono Bello and eventually had some minor lipo performed. I am still in the recovery process, but am pleased with the work and the staff's attention to my concerns. I recommend this establishment for any extra help you might need.

Thumbnail of user susans1807
1 review
29 helpful votes
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February 5th, 2020

I just had my 6 month checkup and I am delighted with the results. I had waist, abdominal upper and lower, and tummy tuck. The staff was incredible, front desk, to Tia who saw me through till the end. I had reasonable ideas about how I would look and at 6 months I am really happy. My Doctor was knowledgable about what he was doing and let me know what was a reasonable outcome. I would recommend my nurses, Dr, and front staff in Scottsdale to anyone thinking about any liposuction or tummy tuck.

Thumbnail of user giovannan2
2 reviews
108 helpful votes
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August 26th, 2020

Very frustrated after almost 2 months of my procedure, still have saggy skin, my hips looks almost the same, i did not reduce even one size. I was told by the nurse, she notated everything and have to wait my 3 months to see if i am aprove for a review. The doctor was in the place only for one week and nobody told me that before. So i hope i can get a review with another doctor and apply my guaranty. I pay $8,400 and i think i should be happy now but let see. I will get another review after my next appt

Thumbnail of user ginellr
1 review
263 helpful votes
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January 2nd, 2021

I had my procedure done 12/29/20 and I felt everything trisculpt E/X stitches looks horrible. Alot of pain. I've had 3 c-sections and I never felt so much pain. I screamed, yelled even tried to grab the Dr. Hands. Idk if I passed out or they gave me something to calm me down. They covered my eyes because I couldn't see anything. I hope my result is what I expected.

Thumbnail of user tims929
Tim S. – Sono Bello Rep

Ginell - we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com at our corporate office, so that we may discuss your experience and results.

Thumbnail of user marias1034
1 review
27 helpful votes
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July 18th, 2020

Don't waste your money on Sonobello.
When you go to a consultation they assure you of the procedure, they even assure you that if the results are not what you expect, sonobello responds.
This is false, of course they offer you more but with your money, the result is an itregular skin, and with everything and that they proceed to fear skin, then the doctor tells the patient that what he required was a tommy tuck.
You can read Sonobello's complains and many patients are complaining about the disaster in the result.
Don't lose money and don't expose your health with Sonobello.
I have everything to demonstrate this testimony.
Do not believe in Sonobello.

Thumbnail of user mandeepk43
1 review
109 helpful votes
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February 9th, 2023
Verified purchase

So unhappy with results i got and nobody cares cause they don't have the doctors available who did your procedure. Just go for the tummy tuck, its not worth the money you spend

Thumbnail of user melissao835
1 review
74 helpful votes
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January 25th, 2023
Verified purchase

I had laser lipo on three areas about three years ago-Garfield Heights Oh location-Rocky was very good at selling the process-said they could eliminate my concerns and that they wouldn't come back stupid me….not to mention I got sooo sick and the pain was awful. The fat did come back-looks like my skin is wavy -I followed all instructions-wore the compression garments-even longer than they said I had to.in fact -just go buy yourself compressions garments and you will feel great while wearing and save yourself THOUsANDS of dollars. BIG letdown and quite frankly left me very depressed-and yes I exercise five days a week.

* Sono Bello attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user sarahm2254
Sarah M. – Sono Bello Rep

Melissa, we're sorry to hear you are not satisfied with the results of your 2018 surgical procedure. Patient safety and satisfaction are our top priorities and we'd appreciate the opportunity to work with you towards a resolution. Please reach out to brendafeedback@sonobello.com in our corporate office at your earliest convenience. Best, Sono Bello.

Thumbnail of user wendyc855
1 review
33 helpful votes
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January 21st, 2022

Let just say I know what to expect. ( Had lipo and tri sculpt ex tmy tuck) I went to Dallas and my doctor and staff were cool. I did not feel a thing during the procedure except for a slight tug and the nurse telling me to turn on one side then the other. I was very comfortable. Went back for my one week check up looked good, had some fluid removed and moving forward. People you still need to workout and eat properly. They are removing surface fat nothing below the muscle. This is not Dr. Miami this is Sono Bello. You will be sore. I quit taking my pain meds on the 3rd day. Still sore but tolerable without. I had 3000 cc removed. I dont expect to have a Kim Kardashian stomach and waist, but from what I saw of my results by 3 months I will look even better. Thanks.

Thumbnail of user rachelw227
1 review
46 helpful votes
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September 6th, 2019

I paid 6500. 00 for the stomach thighs and back rolls that's they claimed one part was free. My back looks terrible the thighs come out good and my stomach was barely done. I wouldn't recommend it unless you hv money to waste. When I went for review I was told my back rolls were so hard for them.

Thumbnail of user lisaf1625
2 reviews
3 helpful votes
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November 20th, 2021

My. Wife and i went in for a consultation hanna was nice but that's because she hadn't got our money yet. We left and thought a1c we would get for my wife and we would be done then they want a medical clearance from my wife's doctor why the only thing we can see is that their doctor was to scared to be sued i guess. Made no since to us when we explained to them we couldn't do that they would not return our call or nothing so we are not having done. Good thing after seeing these reviews. I would not recommend them run they don't return calls and they don't try to come up with a soulution

Tip for consumers:
Stay away from this they lie to you just to get the money after you walk out they don't care no teturn calls no respect and they want you to jump through hoops for them instead they want certain things it should be up to them to do that

Products used:
Nothing

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Thumbnail of user marthaw501
1 review
16 helpful votes
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August 22nd, 2021

Going to Sonobello was absolutely the biggest mistake I've made in my entire life! Not to mention the most expensive one! The people at sonobello are nothing but avaricious deceitful get overs! I have a lot of loose skin after having 3 children (all weighing over 8lbs.) My main interest was a tummy tuck but 3 different people I spoke to from Sonobello reassured me that this lipo would give me the results I was looking for. They blatantly lied to me. My stomach now looks worse than ever after getting lipo to my upper and lower stomach and waist the top part of my stomach is all wrinkly and on my right side where I got lipo at my waist is like a permanent crease or indention. I'm extremely disgusted and angry about the whole sonobello experience and prayerfully they will not be in business much longer

Tip for consumers:
DON'T

Products used:
lipo

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Value
Thumbnail of user pamh419
2 reviews
34 helpful votes
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March 21st, 2020

So I was surprised at how painful the procedure was. The compression garment wasn't too bad it was a tad bit uncomfortable. What bothered me the most was wearing it 24/7. So I went and bought another one. So I could wash one well I was wearing the other. The thing that bothered me the most was the fact that when the doctor remove the skin and he sewed it back together it caused these little fat pockets on my hips to be pronounced. Somebody told me they were called dog's ears. When I tried to talk to the nurses that took care of my appointments, they just would change the subject. They wouldn't give me any kind of recommendation or thought as to how it could be fixed. Other than that the members of staff were really nice. Definitely not something I do again. Though I didn't do it for weight loss.

Thumbnail of user bahiag
1 review
14 helpful votes
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February 17th, 2024

I went there in 2019 to get laser liposuction on my upper and lower abdominal regions and thighs. Then I purchased 2 sets of Venus Skin tightening treatments: First round for abdomen in 2020 and second round for thighs in 2022. These treatments did absolutely nothing! The staff was rude! One staff member, Monica, was especially rude and called the hanging skin from my upper abdomen and thighs fat! Bull crap! I told them it didn't look right, but they refused to make good on it. Recently, I went to a real board certified plastic surgeon to do corrective liposuction and tummy tuck on me as well as obliques and regions under my arms. He'll do the butt, thighs, and hips in a few months. I also went to a board certified plastic surgeon for a

Breast reduction, lift, and scar minimalization. I always tell people if they need any plastic surgery of any kind done, they need to go to a medical doctor who is a board certified plastic surgeon and not a medical spa! I know it will turn out right the first time after everything's redone. Sonobello shouldn't be in business!

Thumbnail of user lisah1486
1 review
19 helpful votes
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August 17th, 2020

Friendly staff from the start. I was a bit nervous and the doctor adjusted my meds to make me more comfortable. I am submitting a before surgery picture side by side of less than 24 hours later.

Thumbnail of user cheryll622
1 review
32 helpful votes
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January 1st, 2021

I fell into thinking this would work. My consultant told me..."you'll have dark glasses, your choice of music, you'll sleep/rest through the entire procedure." The ride service they recommended for me never showed up and then wanted to charge me for the rides. During the procedure, I was in excruciating pain. I spent the procedure trying to push away the doc and his nurse. No music, no dark glasses, no sleeping. After the procedure, I couldn't work for weeks. The incision in my back wouldn't allow me to sit comfortably. Once I kinda healed, my body changed. Although they removed fat in some places, leftover fat migrated to other places. My body is unrecognizable. And, on my own, on a keto diet, I've lost 40 lbs. I would not recommend Sonobello to my worst enemy. Do not fall into their trap. Do not spend money on this pie in the sky.

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Thumbnail of user tims929
Tim S. – Sono Bello Rep

Cheryl, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com at our corporate office, so that we may discuss your experience and results.

Thumbnail of user tinac508
1 review
97 helpful votes
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October 19th, 2020

They do not care about people just collecting the money. After finding out from my primary care doctor that this procedure was not safe for me and I cancelled; they still charged my cards for the procedure I DID NOT HAVE. See photos for full review.

Thumbnail of user tims929
Tim S. – Sono Bello Rep

Tina, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com at our corporate office, so that we may discuss your experience and results.

Thumbnail of user km814
1 review
30 helpful votes
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December 8th, 2020

This was the worst experience ever. I was over changed. The front office and Office Manager are clueless. They miss-scheduled me several times and the were never on schedule. The front office has not idea what the back office is doing. 15K and all we got was discomfort and dissatisfaction. SAVE YOUR MONEY AND TIME

Thumbnail of user tims929
Tim S. – Sono Bello Rep

KM - we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com at our corporate office, so that we may discuss your experience and results.

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Sono Bello is a trusted leader in laser liposuction and body contouring. Learn more about how we can help you attain the body of your dreams.

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Thumbnail of user tims929
Tim S.
Typically responds within 11 hours

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