Sonos

I ordered a speaker from the Sonos website a month before Christmas. As the weeks passed and no speaker arrived, I heard nothing from the company. So I contacted them and got a vague reply that it would ship soon. The speaker did finally ship, but on the day of delivery the truck driver could not find the parcel in his truck. I contacted Sonos (by email) to notify them that the parcel might be lost. This is an excerpt from their reply:

"As we state on our website, we unfortunately cannot take responsibility for any lost packages, however, if it is lost we can assess if there's a way to help you out."

Really? They ship an item out, it will take no responsibility if it is lost in transit? How is that even legal?

I will never order form this company again. Horrible people.

While I'm passing out roses, here's a big bouquet for Sonos, the wireless sound system people. I am a huge Sonos fan:; great hardware, coupled with brilliant software, and backed up by faultless tech support. I was once on the phone for two hours with some Sonos guy in Boston. He said he wasn't quitting until the problem was solved. And he did solve it. And it turned out that it wasn't really a Sonos problem but some bad mojo between my ISP and my router.

Over the last couple of years, the Sonos system has become pretty bulletproof and I haven't had to call for support. Now I get all the support I need from their huge, pertinent forum.

They are not cheap but quality is really good and the wireless options are amazing along with the setup.