Sony

All ways sign ne out of everything I've had to make 5 accounts cause they kick me out of mine even when I have my password they still don't sign me in also won't let me download any games and won't let my ps plus work so I wasted $15:00 for no reason overall 1 star for effort

The worst company to order from!My tv was never delivered to me,customer service representative not useful at all!The managers of the company same,no response!3 weeks I am going back and forth!Avoid … buy directly from Costco or other chain!

The Asian Jew just keeping conning people out of money with the worst consoles in the history of the planet. I genuinely hope China invades mainland Japan and Rapes and Kills everyone related to Sony and their families. Horrible people who will not see the pearly gates of heaven but will burn for alll of eternity for being a bug person Jew. Hope you all die horribly painful deaths are are ripped limb from limb by a gang of wild dogs

WE PURCHASED SONY BRAVIA 55X IN SEPTEMBER 2020 WE ARE NOT USED THE PRODUCT PROPERLY B BOARD ISSUE HAPPEND WE PAID ******* FOR THIS POOR TV BUT VERY BAD QUALITY OF PRODUCT IT IS DONT BUY THIS.

I bought a Sony XZ2 Compact from AliExpress which failed after three weeks of use. The battery would not accept charge and depleted within hours. Sony have inspected the product and confirmed that it is genuine, but because I did not buy it from a UK retailer they are not interested in either fixing it or providing any compensation. I appreciate legally I have little recourse, but come on Sony - talk about diabolical customer service. I won't be buying another Sony product in my lifetime.

Ordered a bunch accessories for my phone and it was delivered in good time and condition. One of the items did not fit my phone (a holster), however, but after contacting their customer care service, I got it returned and refunded me for the part. Plus they corrected their compatibility on their site later.

I bought a car stereo unit which had terrible sound with a very weak bass and silly equaliser controls. A few months later the function switches started playimg up and i was unabe to play radio and cd's!
Worst part is they said its out of warranty but I argued by LAW it should last a few years not months!
Never again will I buy their plastic rubbish.

I've tried now for 4 months+ to retrieve my 2sv codes from support as I no longer have access to my old console. I try to use the online portal which goes in literal circles. I call the Support line and if I press 1 for account help my call is immediately drops. I had to go to the hardware people to have THEM transfer me, the hardware folks were fine, except after she transferred me I was still dropped. I'm so happy to have spent 5 years on their platform building up a library for them to deny me any kind of access to it. At this point I just hope I can save any of you from making the mistake of trusting this company. Save yourself money and broken controllers/walls. Just go buy an Xbox, they probably have a solid enough company to provide at least the bare minimum support, which still dwarves what Sony has done to be helpful.

So New credit card all my services update new month and year and 3 numbers on back takes a few seconds. But not Sony pre existing account worked for years do the exact same as all other accounts. Bamn does not work anymore. Sony help send you to bunch of vids that do not solve problem. Worst part they will not give code for an agent live on phone to help.

Disgusting customer service. No support for any product that is not brand new.

The only company that I sincerely believe thinks customers are expendable commodities that have no impact on their business.

Do not deserve any support at all.

Awful customer service! They are interested more about your address! Your problem...is nothing, because they don't know and don't care! You was the stupid to buy them product! After that...is nothing!
Don't trust them! It's a scam customer support from Sony!

I have a led tv from sony, and the quality is very good. It also has wi-fi incorporated which makes easy to view movies on it directly from my laptop. Also the features of the smart tv are very good, with youtube and facebook access. You can alos connect your phone through wi-fi direct. Tops

I will never again buy their scam 4 year warranty. They find hundreds of reasons to NOT honor valid warranty claims. I asked the Sony employees working the phones exactly how will you get a repair technician to my home when you are over 8 thousands miles away? Never got any answers after dozen calls.I now refuse to talk to 3rd world incompenets. They lie about everything. Horrid service now from Sony!

Not anymore though; they won't honor their year warranty on my ps4 slim 1tb; had it less than that and the controller already has joystick drift. I can't get through to anyone via their phone number about it and their fb chat representative sent me in circles trying to discourage me. I warned him this would be the result and waited days; no response. Hope it was worth it to you. Update: I got through to them but they want me to send my controller out for repair when it would cost them no more to replace it and would be more effective with time for me; bad attitudes. Bought an Xbox over this behavior.

I have given my camera at service centre Indore,they gave me the estimate of 27,000 and asked me to give advance payment.after doing the same still I am facing many problems.they are not listening to them as well as they and not attending the call from last 7 days...i called too customer care too and they told we have given reminder to service centre.still no response. Please help me.
Pratik Punjabi*******000

I needed a Decent Sound Recorder, for legal purposes. I purchased this Sony product, however Sony seems to have disregard for making their software available for LINUX systems. Sony is not the only corporate villain in these regards. So I'm to study their Software and build my own software. I abhor Sony and other corporate players who stand in defiance of consumer freedoms! I don; t have a receipt handy at this moment, but I can prove one if necessary, I purchased my Product at London Drugs in April or May of 2021. Did know I would need the software till this week.

For months Sony Bravia TV has lagged behind software updates on Amazon Prime Streaming and Netflix. Despite hundreds of complaints on their customer service site we have only had token responses most of which advise buying Amazon Fire Stick. For years Sony was the brand to buy. Certainly not anymore. They don't know how to manage Smart TVS.

The browser the PS4 uses constantly crashes on me. Some ads take up too much room and scroll with you while being unclosable. Alot of web sites don't work. And what's the deal with no flash? I realize the PS4 is not suppose to be a pc, but can we have Chrome or Firefox please? If basic phones can handle it. Why cant a big powerful PS4 handle it?

Sony refused to repair my TV and deemed as not a viable option. They coerced me into a trade in deal, discounted OLED 77" TV as an option and I was stupid enough to take it.

In less than 6 months, the OLED TV died. Major failure and won't turn on. I have asked for a return and refund the full amount PLUS the cost of the TV which they took. Sony said they can only refund the paid amount as the old TV is gone. Now I'm out of pocket and their Customer Service team is rubbish. I've been calling them everyday for 4 days and they didn't give me a resolution despite being promised to. They also arranged DHL to pick up the OLED TV without my consent.

I bought Sony camera lens a few days ago. When I received the package, it was EMPTY. And I called SONY to send me a new lens, they said they are going to investigate. Fine, I understand SONY need to do the investigation. However, then Sony told me that they are going to investigate the issue either their fault or Fedex fault and they are not going to pay my money back or give me the lens if they can't find anyone to take the responsibility! So I am the one suffers? I did anything wrong? Maybe the wrong thing I did is to trust SONY!

Having purchased a PS4 secondhand for my daughter, I have discovered it's been blocked for playing online due to a chargeback from the previous owners account.

They have been unhelpful and rendered the PS4 useless, they will not even let me settle the account to make it usable again.

Customer service is a joke and I will never deal with a Sony product again.

So I purchased one of Sonys new OLED (65 in.) TVs back in August 2021. 60 days later, it stopped working, and the fun began. It took me two weeks to finally get someone on the phone who could actually help me. They decided to send me a new TV. When it finally arrived, it was the WRONG TV. Now I've been waiting for another few weeks for them to send the right TV, which they still haven't done. So I've been without my brand new TV for over 5 weeks now. I asked Customer Service if they would be willing to upgrade my OLED to the 77in. TV for all the hassles its taken to resolve this issue. My request was denied. Normally, I buy Samsung, or LG TVs, but I thought I'd take a chance on Sony. Very disappointed.

I bought a Sony Bravia 60 inch and it's Been stuck on standby mode for a month and cannot get it off. I contacted customer care but they are no help they're telling me to buy a new TV well with that being said they should not be selling defective TVs I will never buy a Sony I will go with a Vizio all the way never had a problem with that one sony sucks. And they will not honor their warranty