SoundCloud

They take down your work if any random person decides to make a report for any reason (jealousy) and when you dispute the infringement they take no notice of the case and give you a strike on your account. Their terms state that they have a three strike policy, then they have to permanently delete your account. My account has just been deleted with only one confirmed strike and I only disputed two tracks and it was all my own work. I paid a subscription. They email me back when i complained and told me I had three strikes which is impossible after only two disputes. They show zero evidence of this. They are happy enough to take peoples money but they have zero effort when it comes to being helpful to their long serving customers. They are now bordering on being scammers really. Sad they they were once a great platform.

Loyal, Next Pro subscriber for artists several years. Very disenchanted with Soundcloud.
Poor sketchy, practically non-existent support. Long wait times for responses. No way to check status of support tickets. Searching for real support can best be described as, lost in a maze looking for the right way. Going down many rabbit holes, hope at the end of this one real help awaits. Never happens. Exhausted. Finally give up. Their non-exisent support isn't the only issue when you look at the big picture. I'm leaving Soundcloud after being a Next Pro artist for many years.
Actively looking for Soundcloud alternatives.
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This is the typical Soundcloud generic auto-generated email response with typo, twice.
"behavior" not "behaviour" Soundcloud

Hi there,
Thanks for reaching out to SoundCloud.
Our support team is working hard to reply to you as soon as possible. Thank you for your patience as we work through a backlog as a result of a large volume of incoming tickets.
For your reference, your ticket number is *******.
Best regards,
The SoundCloud Support Team
Please note: Our emails function as a ticketing system and standard email client behaviour may not occur as expected. Any email address you remove from CC will not be excluded from the ticket thread, despite appearing to do so. Additionally, email recipients may not see all parties on CC. Please be aware of this if sharing sensitive information whilst other parties are on CC.

Hello! Hej! Hi!
Thank you for reaching out to SoundCloud Support.
There are a few ways we can help from here:
1) Please visit our Help Center to find the answer you need, or
2) Please file a support ticket to get in touch with us directly.
If you want to report infringing content, or if you have another legal request that requires immediate assistance, please visit our Terms of Use for information about our policies and to learn how to send your report.
Thanks,
Your friends at SoundCloud
Please note: This is an automatic message - we don't monitor emails sent directly to this email address and we won't be able to reply directly to your email. Our emails function as a ticketing system and standard email client behaviour may not occur as expected. Any email address you remove from CC will not be excluded from the ticket thread, despite appearing to do so. Additionally, email recipients may not see all parties on CC. Please be aware of this if sharing sensitive information whilst other parties are on CC.

It's impossible to contact them about issues regarding subscriptions account errors etc
They say they have customer service but their chat bot never gets back and their emails to subscribers are "no reply".
Honestly it's all hype, cool sexy gig pictures and no real commitment or involvement with music creators who are struggling to be noticed and need all the help they can get. Put your tracks on YouTube instead!

Customer support needs serious work. I've been trying to get a simple change made (changing an artist name) for 257 days and still don't have a resolution. I've had to chase constantly and been assured multiple times it will be changed before finding out nothing has happened. Now they're saying they won't make the change until I re-subscribe and pay them more money. Incompetent vampires.

These terrible con-artists will basically spend their entire time trying to convince you Soundcloud pro is worth it, then make it nearly impossible to cancel their non-refundable $144 annual subscription. If it was so valuable why spend so much time and effort into hiding the cancellation and not notifying users of future bills they may not want. Soundcloud pro is a scam scam scam scam scam meant to take money from working artists only to provide useless information and a slurry of spam emails selling more useless crap from soundcloud.

I have limited experience with SoundCloud but so far I love it. Someone sent me a link to a playlist of work music. I've listened to it at least 20 times now. Usually there are no connectivity issues and the service works well. I'm looking to exploring what else is possible.

The support team, mainly "Jonas" have a very hard time at reading your replies to tickets. I was asked multiple times for an email and they'd actually reply to me giving the email asking for it again.

Overall their support team need more training as they're trained in all the wrong areas. They still fall victim to social engineering.

RIP to the good old days where sound cloud ruled. Greedy investment bankers have sucked the life out of everything good in this world. Are you kidding me... every two songs skipped I have to listen to the same 15 second advertisement over and over. If I have to watch another trash axe ad. Saying they want to produce my track then I will literally kill my self and live a suicide note blaming SoundCloud for my death. Have fun dealing with the lawyers my loving mother throws at you for the next 25 years.

Soundcloud used to be the best. I really do mean that, i loved the app, i loved the web site. Even for how much i love it, there is no way in hell anyone i know (including myself) is gonna pay $10-12 for it. I know it sucks but its gonna force me to delete my account soon and switch to something a little more professional if i have to pay (like apple music or spotify) sorry sound cloud but you just lost a lot of happy customers and all around made an awful choice

A tip if anyone from sound cloud ever saw this, make it $2 a month or something reasonable... dont be a sell out

There are so many issues with Soundcloud, and if you try to reach out to their support team, you will usually not get any response. If you are lucky enough to get a response, it will most definitely be completely devoid of assistance in any way, shape or form. If Soundcloud wants to become a competitor to other streaming services they need to listen to user feedback and fix the multitude of issues with their different platforms.

I`ve enjoyed reverbnation/myspace for several years, but I must say for me Soundcloud is the number 1 music website now. It`s a great site with an awesome layout where you can show/promote and share your music to the rest of the world. But it is also easily build up for listeners who just wants to discover and listen to new aspiring artists.

I abandoned Soundcloud 4 years ago after they took my annual subscription money for PRO and then deleted my account without warning or refund. I recently tried to upload a private (unlisted) edit to show a client their first dance song for their wedding and it was taken down in minutes!

I have previously used other streaming programs and have found SoundCloud really easy to use. I love that when you follow an artist it has tracks and sets from them making it really easy to just press play without going to the trouble of creating a playlist. Would be amazing if we had unlimited data, sometimes it can take a while to load.

I have an account with Soundcloud for a few years. Since I gave them my debit card number there is no option to stop the payments. I tried to cancel the subscription, on their wen page it just doesn't work - they keep charging. Nobody to complain- it is just money sucking machine.

SoundCloud is just a stepping stone for an artist to get way better at their song craft and move on to bigger platforms when your music is ready and you catch the ears of the bigger music people that pick high quality studio music not that stuff that sounds like bad karaoke your making in a bedroom. Also artists get caught up in bad mouthing each others work on SoundCloud as that will not make your music better as it just makes the artists look bad and need to grow a lot to have really music makers give them a chance with their music.

Their top 50 use to be featuring the artists who reaches the most plays and gets the most notice but not anymore, I don't know who they've got deciding who gets to be in the top 50 and sponsored as well but it's definitely not a fair system based on who's deserving the attention the most. Their curators must be deaf or something or maybe they just don't really care that much about music.

Misleading. Signed up to listen to a podcast. Whenever I needed to pause the podcast it started from the beginning each time, not very functionally usable.
Signed up for an initial free trial. When I went online to cancel it has been very difficult, time-consuming and at this moment is not been resolved.

Huge collection of music. I've already been their client for more than a year. It's an awesome service to take your favorite music with you wherever you go.
The things which I dislike is that the collections are somewhat messy as it allows for too much junk posted by random disc jockeys and needs to be properly indexed. Everything on SoundCloud is *******@128kbps.

For a website that is used pretty much universally, to say their service is awful would be an understatement. You can't contact them; they never reply when you email and they aren't interested in anything other than taking your money. I've written to them 20 times and had not one single reply. In the end, I had to raise cases with PayPal to get my account cancelled and even then they refused to speak with PayPal or myself. There are plenty of other file sharing platforms out there who offer much better customer interaction. I would encourage you to look for these, rather than perpetuating and reinforcing this terrible customer service platform.

So this is nice if you want to record your own music and get out to the people. I listen to original music by some of my fave local bands on here. But that's it. All my other music listening is on Spotify. Big name bands do not have their music on SoundCloud.

First they upload your music to some other artist's profile. Even when you tell it to create a new profile. Then you try to get in contact with support. Then you find that they have no live chat, no phone number, just a email ticketing system that is devoid of response. Some of the worst customer support I've seen besides maybe cash app or Amazon. Just avoid these guys at all cost and do not give them a dime of your hard earned money.

I canceled my subscription because their music is very limited. I spent hours and hours creating a playlist and overnight it was completely gone. There is no contact info, instead they send you on a wild goose chase continuously revisiting the same unhelpful pages.

I paid for a proplan account and am unable to access my profile. Can't get a hold of Soundcloud but they are still taking money from my account. They provide links for customer service that don't exist. Something is definitely going on.