SoundCloudReviews 148

Avoid all products and services from Soundcloud they will rip you off! Release day on their artist paid subs service, no track to be found, multiple issues since joining, will flag up your original work for copywrtie, no human contact just a bot that cannot answer any questions, avoid this site they will take your money for a zero service or any help, they are con artists, still finding a way to steal creators money.

In deleting a second account, my main account was also deleted. So all my tracks (yes, I can reupload them) and all comments, plays etc. all gone. More importantly, all recent links sent to media companies, song opportunities etc. will no longer work.
Tried every way to urgently contact support, no joy. The chat window has remained open on a previous ticket (which hasn't been answered) so I can't start a new ticket. Have tried but no response. Tried Instagram, no response.
This cancellation also cancelled Next Pro but an email acknowledged that it still had months to run and had a reactivate button. The reactivate button did not work, so at this time I have a new account using the previous title, linked to the same email, but none of the previous content and no Next Pro.
Yes, I'm pi**ed off!

Loyal, Next Pro subscriber for artists several years. Very disenchanted with Soundcloud.
Poor sketchy, practically non-existent support. Long wait times for responses. No way to check status of support tickets. Searching for real support can best be described as, lost in a maze looking for the right way. Going down many rabbit holes, hope at the end of this one real help awaits. Never happens. Exhausted. Finally give up. Their non-exisent support isn't the only issue when you look at the big picture. I'm leaving Soundcloud after being a Next Pro artist for many years.
Actively looking for Soundcloud alternatives.
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This is the typical Soundcloud generic auto-generated email response with typo, twice.
"behavior" not "behaviour" Soundcloud

Hi there,
Thanks for reaching out to SoundCloud.
Our support team is working hard to reply to you as soon as possible. Thank you for your patience as we work through a backlog as a result of a large volume of incoming tickets.
For your reference, your ticket number is *******.
Best regards,
The SoundCloud Support Team
Please note: Our emails function as a ticketing system and standard email client behaviour may not occur as expected. Any email address you remove from CC will not be excluded from the ticket thread, despite appearing to do so. Additionally, email recipients may not see all parties on CC. Please be aware of this if sharing sensitive information whilst other parties are on CC.

Hello! Hej! Hi!
Thank you for reaching out to SoundCloud Support.
There are a few ways we can help from here:
1) Please visit our Help Center to find the answer you need, or
2) Please file a support ticket to get in touch with us directly.
If you want to report infringing content, or if you have another legal request that requires immediate assistance, please visit our Terms of Use for information about our policies and to learn how to send your report.
Thanks,
Your friends at SoundCloud
Please note: This is an automatic message - we don't monitor emails sent directly to this email address and we won't be able to reply directly to your email. Our emails function as a ticketing system and standard email client behaviour may not occur as expected. Any email address you remove from CC will not be excluded from the ticket thread, despite appearing to do so. Additionally, email recipients may not see all parties on CC. Please be aware of this if sharing sensitive information whilst other parties are on CC.

They take down your work if any random person decides to make a report for any reason (jealousy) and when you dispute the infringement they take no notice of the case and give you a strike on your account. Their terms state that they have a three strike policy, then they have to permanently delete your account. My account has just been deleted with only one confirmed strike and I only disputed two tracks and it was all my own work. I paid a subscription. They email me back when i complained and told me I had three strikes which is impossible after only two disputes. They show zero evidence of this. They are happy enough to take peoples money but they have zero effort when it comes to being helpful to their long serving customers. They are now bordering on being scammers really. Sad they they were once a great platform.

Soundcloud is an excellent alternative to the more famous streaming services that provide music.
At least it doesn't insert commercial breaks every second like Spotify, so you have to buy a Premium just to be able to listen to music.
And also Soundcloud has a wide selection of various livesets of electronic music that you can't find anywhere but there.
The quality of audio is not ideal, but it is fixed by premium subscription. But the free version works completely fine.

It's impossible to contact them about issues regarding subscriptions account errors etc
They say they have customer service but their chat bot never gets back and their emails to subscribers are "no reply".
Honestly it's all hype, cool sexy gig pictures and no real commitment or involvement with music creators who are struggling to be noticed and need all the help they can get. Put your tracks on YouTube instead!

This "solo" act Pegasus might have a better following if the "singer" wasn't such a rude $#*! and I've listened a very long time

How is possible to ban and stop my upload when I own my music, my right and I have to prove that I'm real me. Ridiculous ridiculous ridiculous ridiculous

I have had support tickets in that have been unanswered for weeks. I am currently trying to switch to a new distributor and now have multiple tracks upload to my accounts because Soundcloud won't respond to my tickets.

Let's also not forget about the predatory theft of 20% of your royalties. I only used soundcloud because the barrier to entry was low and now I am realizing that have done this to steal ignorant musicians like myself royalties. 20%?!? This service is theft.

I would recommend this service to my worst enemy and thats it.

Low value for artists with needing to pay to even monetise your music and with a max upload time of 180 minutes before paying, terribly low royalty rates per view, infested with bots/promo ad accounts, site works great for listeners on the functional end though. So it might not be worth using as an artist, I still use it but I only just about break even with over 500 monetised views a day on a channel. Best bet in my view is to mainly focus on distribution through DistroKid or something and YouTube manual uploading for more value. Yes I understand it's their website and they can chose to do what they want, but there has been a lot of bad decisions of late.

The support team, mainly "Jonas" have a very hard time at reading your replies to tickets. I was asked multiple times for an email and they'd actually reply to me giving the email asking for it again.

Overall their support team need more training as they're trained in all the wrong areas. They still fall victim to social engineering.

I've mistyped my artist name while distributing my first release... big mistake, as there is no one replying to my e-mails. No one is acknowledging anything I say. I've been submitting tickets that no one reacts to. Then I decided to e-mail them and the automated response says "the best way to reach us is through the ticket system". Like ok wtf. It's so frustrating when all you receive is silence!
I'm totally leaving soundcloud and will never pay again for their $#*!ty services. Also their masterisation algorithms are quite crappy. I wish soundcloud was a real person who I could annoy back.
I've started my official music career with the wrong name and now I can't change it. Really not a great beginning lol.
Anyway, If you wanna release music to other platforms, it's probably best to use a distributor that is responsive. Just in case you need something changed.

I paid 66 Euro for the Next Pro plan. It was supposed to be 50% off. The next years renewal price is 99 Euro, so, clearly false advertising there. I got one album to upload and get processed for distribution but it was reject because they said it had no lyrics and was marked as Not Explicit. Every song on the album has lyrics. So, clearly they had their heads up there a$ses when they did that review. Trying to reach customer service is nearly impossible. I have tried to upload and monetize two other albums that simply won't work because the server errors out every time. After spending about 8 hours trying to get any of it to work, I am left wanting my money back. It states there is a 30 day money back guarantee but that seems impossible to get. I feel ripped off. They shouldn't be advertising a service they clearly do not have working yet. All I get is "We're having trouble reaching our servers"

I abandoned Soundcloud 4 years ago after they took my annual subscription money for PRO and then deleted my account without warning or refund. I recently tried to upload a private (unlisted) edit to show a client their first dance song for their wedding and it was taken down in minutes!

Soundcloud is a music streaming service where you can listen to music you've uploaded or music that you've discovered. It's a great music discovery platform and one of the most popular sites for free music. I like it because you can find all the genres there and young creators who make astonishing music but are not that popular yet. I have Spotify too, but I use Soundcloud more often.

Soundcloud is an app and site with really good music but the service, connection, opperation, etc. SUCKS!

Considering that I have tons of music apps it is very difficult to write this review when I keep comparing it with the others. I really like it but sometimes I wish it would come up with some favs suggestions like pandora even though pandora doesn't let you find your own which is a big minus from soundccloud.

Your followers, just your followers (not the whole soundcloud community) do not get a chance to hear your new music. I have set up 3 different accounts at different times with different music, its always the same. Your followers do not represent your plays not likes just listens. Strange. I predicate that unless a new buyer takes over within the next five years soundcloud will join myspace in the realm of what was with netscape in deep woulda coulda shoulda conversations. Rotate the music, stop promoting the known and famous. It may not be like that but it looks and sounds like that.

My title says it all.
81 DAYS.
81 DAYS!
81 DAYS!
ROBOTIC reply every time. 3,000,000 plays/streams. Not ONE CENT IN FAN BASED ROYALTIES!