Southern Guarantee Moving and Storage

They show up the last day of there contract with a old rusty box truck that the ramp on the back was missing and tells me the scan load what they can lift only that the company will contact me and schedule another truck at a latter date. I. said no you will get a truck hear now and load everything as the contract states including my tool box you charged me a extra 500 dollars for. He called his boss Eli and his boss said to just start grabbing what he could and he will figure the rest out. He told him I said I want all my house loaded today him and his boss got heated on phone he ended up telling his crooked boss to f---off. He then apologized got in to old rusty truck and left. I called SGMS back they said they apologize for what happened said they would have another truck and a crew out to my house. I waited all day they call back said sorry they can't get another truck out to my house but offered a credit for another move for a year. Crooks said we don't refund your money. I had to find a moving truck and load all night to get on the road to sagas as I starting a new job in4 days. So thief, crooks, con artist are who southern guarantee moving and storage is.

No problems with the move. Jonathan and Roman were on time and uniformed. Everything went well during the packing and loading of the move. I couldn't imagine a better service!

If your moving estimate is more than $1700, CONTACT ME, I can guarantee make you save additional $300. This is valid for anywhere within the North America. Contact me for further details.

The amount of times I had to call customer service and the amount of heartache, tears, and stress they caused me is not worth any "discounts," and "cheap" pricing they try to con you into. First, the Sales reps are ruthless and will lock you into a contract and pressure you to sign it then and there, later the price will go up and no "discounts" they offer actually helps with the price, everything ends up being the same amount of hiring actual movers. I confronted them about the bad reviews and bad scoring on the Better Business Bureau and they played it off like it wasn't their fault and that they were victims of cruel corporations and customers, when in reality they're the cruel corporation that is cruel to their customers. Skip hiring a broker, skip Southern Moving. They don't know anything about the movers they hire for you, they reserve the smallest cubic units in the movers truck that WILL exceed and cause more costs, and they're so uncommunicative and unknowledgeable about who they've hired for you and they genuinely just don't care about you. They're just after your money. If you hire them, you just better hope they hire a good moving company that will actually take care of you.

Do NOT USE Southern Guarantee Moving & Storage because they are a criminal organization that purposely misquotes their moving fees to scam their customers out of their deposits. When the driver actually shows up after multiple rude conversations and lies about when he would show up, he takes a stand that Southern Guarantee Moving & Storage didn't estimate my moving right price and refused to take the items listed on the inventory. I had 50 boxes, 2 dressers, 2 nightstands, a cedar chest, a file cabinet, and a TV stand on my inventory in 2 different locations. The driver said wouldn't take any of the furniture and only said he would about a third of the boxes in one location even though the contract stated he needed to pick up items at 2 locations. He demanded more money and said this was Southern Guarantee Moving & Storage's fault. Southern Guarantee has $1066.00 for no service. Congratulations to them on their successful scam. I hope they go out of business and refund my money. They refuse to and said they are keeping my money and said this is my fault.

Southern Guarantee Moving and Storage
BEWARE! DO NOT USE THIS COMPANY! They have a policy that you have to give them an upfront nonrefundable deposit and that if you don't move in a specified amount of time you lose your deposit.
My 80 year mom gave them a $1400 deposit to secure her move from WA to FL a year ago.
Well, with the inflation and post Covid affects on the economy, she was not able to sell her home until now.
The company refused to honor or extend her contract as she went over a year slightly.
We feel they totally took advantage of a Senior Citizen and basically stole her money!
My mom is in the poverty level income and lives on a fixed income.
This Company was not even willing to work with her. We didn't want our money back, just an extension.
They said her money was forfeited and she would have to start from scratch.
Save yourself the frustration from getting ripped off by this company and go with Uhaul U-boxes instead. For half the price, no contracts and nicer more honest people to deal with. You can do the packing yourself or Uhaul has laborers you can hire for affordable price to help. That's what we did.

DO NOT USE THIS COMPANY. This was my first long distance move, and I had to use the cheapest company due to my limited funds. It is not worth it, especially since the movers will tack on extra charges. Go with a bit pricier and more reliable company, you will not regret it!

The sales people at S. G. are pushy and reassure you there will be enough space. They even added an extra 25 boxes (total 35) to my inventory just to make sure. After packing everything, I was EXTREMELY under my estimated inventory (10 boxes, and all furniture listed on my initial estimate).

When the movers arrived (giving me 20 minutes notice, after Southern Guarantee said they would give 1 hour), they said there would definitely NOT be enough space. They encouraged me to bribe them with a $150 tip each, so that they would pretend like it was fine. Instead, I removed three hefty pieces of furniture from my inventory, and it fit within the limits according to the two movers.

They called their boss for final checkout, and he said I was not within the limit because 2 lines of the truck was 400 cubic feet, and I was only allotted 268, so I was charged an extra $430. It defeated the entire purpose of the low estimate, and there was no way my estimate would accurately fit my inventory despite the salesperson assuring me it would (I was literally TWENTY FIVE BOXES BELOW MY ESTIMATE).

I used their service to move and store my things for two weeks. They were on time and worked hard. We are very happy with their moving crew. Thanks!

Very professional and time conscious. I was updated throughout the journey. Great job. No complaints. I will recommend it.

This was simple and amazing. Brilliant service from start to end. 5 star! Will use these amazing guys again.

What a bad experience. Agreed price was 1700. They ended up saying 2500. They will low ball your bid to get you to sign and screw you on pickup day

I am sending this message because even if nothing comes of it, I hope no one ever has to go through the horrible experience that I had with your business.

1. The sales person, Chris, who convinced me to contract with your company said they would be available for questions and to assist through the process. This was a lie. After I paid the deposit, they did not answer or return any of my calls.

2. When I called customer service for help, you either did not answer or I talked to someone who did not address the issues I was having with the movers.

3. You contracted out to a company without informing me that you were not the actual movers. You sent people to my house who held my property until I paid over $1000 more than was agreed upon.

4. The mover who came said they worked for a company called Logistic Movers and that the money I paid you for a deposit did not count towards my price. If this was not true, you offered me no support when I called to ask about this.

4. The movers charged me $375 to crate my television without telling me and then my television was returned with only a blanket around it and completely cracked and broken.

5. My furniture was not reassembled upon return as promised in your contract and the screws to my bed are missing.

6. I did not receive any of the updates or phone calls that you promise regarding my delivery and the dates kept changing with no prior notification. At more than one point, I thought I had been scammed and my belongings had been stolen.

You promise a service that you don't deliver. Your customer service is Bahamian non-existent and the way you contract out to unethical businesses and leave the customer with no support is also unethical. I pray that no one has to go through the experience that I have had to go through with your company. It's just not right.

Everyone I talked to was fantastic in my opinion. The pickup crew was really nice and helpful. Our couriers were prompt, polite, and efficient.

Getting moved was very stressful but getting help with movers was not. I made one call to this team and everything worked out.

I am so glad that we had a team here on moving day. I don't think I could have done that myself. I called Southern and they took care of the rest.

Do not go through Southern Guarantee to move - they are BROKERS, not the actual moving company! Contact a moving company DIRECTLY... this will save you a ton of money. The deposit you pay goes directly to the broker, NOT TOWARD YOUR MOVE. Also, there will be hidden costs... no matter how diligent you are in providing Southern Guarantee a true and accurate inventory. These companies don't communicate so if the moving company has different policies than Southern Guarantee, you have to abide by the moving company's policy... that's where the hidden fees come in. And Southern Guarantee DOES NOT disclose this. Oh they give vague reference in the fine print, but they are not communicative about ANYTHING when you are coordinating with their representatives. By the time you actually have an opportunity to read the estimate in its entirety, you are committed. They push you and tell you the "quote" they are giving you is only good for that moment. So you pay their deposit and think they are being up front about everything. They are not.
In addition, Southern Guarantee ONLY cares about the deposit you make at the beginning... after that they don't care whatsoever how complicated or expensive it gets because you either suck it up and pay or cancel the move and lose the deposit. I feel so sorry for people who have a very limited budget and get handed a bunch of extra costs with no recourse. The movers themselves were fine and are only doing their job... the real crook here is the broker... in this case Southern Guarantee. Finally - pay in cash! You will be charged a ridiculous fee to use a credit or debit card. Southern Guarantee will not tell you that... oh they will say you can pay with a credit card, but they won't mention the fees. Overall, this company is shady and unethical and just trying to make a buck.

If there was a zero star rating, they would be a negative 100. Today, I registered a complaint with the Department of Transportation/Federal Motor Carrier Safety Administration, the Federal Trade Commission, Florida State Attorney's Office, Texas State Attorney's Office, Maryland State Attorney's Office, and Crockett National Bank. They are officially being investigated by all of the above. They have broken approximately 30 federal laws and I don't know how many state and local laws. We had an unmarked truck with fake TX temporary tags affixed over permanent metal plates. Where I don't know since we didn't look under the fake plates. They represented themselves as an agent for Allied Moving Vans but sent a truck from a moving company that doesn't even operate in TX. If you look at their webpage "about us", there is no mention of them being a broker unless you look at the very bottom of the page where it's neatly hidden with contact information, etc. Fortunately, we didn't let the movers take our belongings. We even had a friend who is a former Green Beret show up and lay down his pistol on our kitchen table to give the driver a message. Apparently, those who serve in the military are subject to being defrauded by these companies on a regular basis. They even withdrew money ACH from my checking account a couple of hours after I fired them. It was a deposit for an item not even listed on their inventory of my house belongings. I could go on and on about the many misrepresentations by the company, but trust me when I state that they are going down, criminal charges will occur, and they will be shut down. There is no way possible that this company can survive after I'm done with them. They messed with the wrong person and one that has connections. Once again, the aforementioned are just a sampling of the many improprieties for which Southern Guarantee Moving will have to answer for in a court of law. If you are going to be a thief, be a good one and know what you are doing. They are so arrogant they have no clue what's coming their way.

Scam. DO NOT USE THIS COMPANY! They will tell you whatever you want to hear and will outright lie to get you to sign up. They are a broker, not a moving company. They will quote you the lowest price possible, then take a non-refundable deposit. This money is their brokerage fee, not to pay the moving company. Despite telling you the exact opposite, the actual contract you sign basically says that they don't know when you'll get picked up, they don't know if the moving company will do it for the price quoted, and they don't know when you'll get your stuff delivered. We had a pick up window of 7/29-7/31. We called every day and were told they were definitely arriving the next day. No call, no show each day. By 8/1 we had to make other arrangements to move from Texas to Florida. As of 8/11, we have still had no contact from Southern Guarantee, and we are out $4200. If they have done this to you, file a complaint with the BBB and the FMCSA. If you want to file a claim in court, it has to be filed with the Broward County Clerk of Courts, and the resident agent to be named is Bethany Cook. It will likely do no good, but the more complaints there are on record, the less likely it is that someone else will get scammed.

Class action lawsuit pending! If you're interested in being a part of the suit, let me know! It will be based on FRAUD, misrepresentation and more!

My story is no different than all the other complaints. Stole my money and belongings
Company will not return my calls

I got a quote for a long distance move from FL to TN. I called Southern Guarantee Moving & Storage. I was given a quote which is not the actual cost for services I was getting. The quote from Southern Guarantee Moving was just an expensive fee for them to charge me before transferring me off to another company (subcontractor) that did the actual move. Well not the actual move. The middle man Handle with Care Co. Added their quote to the list of quotes and hired individual men to pick up my belongings which tried to add $850 to the quote for gratuity and added another $1,000 on top of the quote from Southern Guarantee Moving. Then for three days I didn't know where my belongings where until finally I was called and told they have a truck to put my things on and deliver them in 1-2 days. Then another two individual men made the long distance trip to deliver which I was ask to pay another generous gratuity at the request of the two men because Eli at Handle with Care told them I would pay them a generous gratuity :/ I don't believe the company Handle with Care is responsible for paying their workers. At least they don't appear to be. They rely on their customers to pay their workers on top of paying for their very expensive services. I would never recommend anyone to choose Southern Guarantee Moving company or Handle with Care Movers to move my belongings long distance ever again. If you don't want a huge headache and to end up broke and not knowing when your belongings will arrive at the destination then I would advise not to use either of these companies to move your things. Do your homework before committing and don't sign a quote with either of these companies because a quote doesn't mean anything to them. It will change that is the only thing guaranteed.

Professional, hardworking, sincere, and quick. Very fair with their service and cost-wise competitive. Recommended!

These guys are GOOD! They are hardworking, accommodating, AND pleasant to work with. Highly recommended.