• Southern Guarantee Moving and Storage

Southern Guarantee Moving and Storage

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Overview

Southern Guarantee Moving and Storage has a rating of 2.8 stars from 280 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Southern Guarantee Moving and Storage most frequently mention customer service, cubic feet, and actual movers problems. Southern Guarantee Moving and Storage ranks 8th among Moving Service sites.

  • Service
    239
  • Value
    238
  • Shipping
    225
  • Returns
    207
  • Quality
    231
Positive reviews (last 12 months): 0%
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How would you rate Southern Guarantee Moving and Storage?
Top Positive Review

“Decent service different experience than others”

Angela H.
4/19/22

The gentleman were 3 hours late but they were super professional and took time wrapping my furniture. It was a good deal and I got connected to Ben James and he took great care of me on my move across country! I mean ya an ikea end table was broken and a lamp was bent, but i expect that in 3000 miles as ive moved many times. Overall the gentlemen were good guys from sales to crew. It took my items 21 days but I was in no rush and for just over 2000 I cant complain 1 bit! I am a mortgage lender and I would recommend these gentlemen to any of my friends and or family.

Top Critical Review

“If there was a minus star”

Claudia H.
2/20/23

Stay away, the absolute worst! RUN At delivery, one month later, the crew just dumped my furniture and left. Nothing was set up as stated in the contract. Customer service not helpful.i never received a receipt. Just the worst Load was smaller than originally expected, price never got adjusted RUN!

Reviews (280)

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Thumbnail of user jamesb6840
Oregon
1 review
25 helpful votes
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July 22nd, 2022

The great degree of professionalism shown in dealing with us and managing the products left an impression on us. We are ecstatic with how the goods were moved, delivered, and put together at the destination. Regards, guys!

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Thumbnail of user jasonq5griffin548
New York
1 review
16 helpful votes
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December 13th, 2022

They were super-organized, polite, communicative, and efficient. They were highly transparent. They provided an email estimate before the move date and followed up by phone to ensure I received it. Randall even called during the move to make sure things were going smoothly. I recommend them to friends and family.

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Thumbnail of user danielc3290
South Dakota
1 review
23 helpful votes
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August 11th, 2022

Our coordinator kept us informed through every phase and checked in to make sure we didn't have any questions or needs. The crew went above and beyond to keep us happy and make the move as easy as possible. The crew from the move also did a fabulous job and were friendly and efficient. We couldn't have asked for an easier moving experience. Thank you, Southern Guarantee Moving and Storage!

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Thumbnail of user josea1291
New Mexico
1 review
22 helpful votes
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September 7th, 2022

Really did an amazing job. Took all the stress out of moving! I had the full packing and moving service and all of the guys were super helpful, polite and careful. The office staff was fantastic too and got everything sorted at very short notice.

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Thumbnail of user bris45
New York
1 review
4 helpful votes
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December 8th, 2022

I would give 0 stars if I could.
We scheduled a move on a certain date and then without any notice, the date was changed. This happened only 3 days before our move, ruining our travel plans.
The supervisors were less than helpful and rude on the phone. They explained that they couldn't refund us the $800 deposit even though they didn't do anything for us but cause additional stress.
Our dispatcher was very misleading and said everything necessary to get us to sign the paperwork, making it seem as if they had our best interest in mind.
If you want an easy move, do yourself a favor and choose someone else! These people do not care about your time or money!
If you do choose to hire these people regardless of the multitude of negative reviews, make sure you read their contract very carefully. They aren't scared to screw you over!

Tip for consumers:
Make sure you read their contract, because they aren’t scared to screw you over!

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Thumbnail of user lenak54
Iowa
0 reviews
1 helpful vote
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January 22nd, 2022

Unlike the previous time I needed a moving company, Southern Guarantee Moving and Storage is completely trustworthy. My items arrived in a week and a half, rather than the four weeks I had been told. When I contacted with a question or issue, they always answered the phone.

Tip for consumers:
Smooth move. All our properties were intact.

Products used:
We used this company for relocation.

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Thumbnail of user terryp638
Texas
1 review
6 helpful votes
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May 5th, 2022
Verified purchase

I am missing 3 boxes. One with many nuts and clothes, one with a set new set of Calphalon pots and pans, a bathroom scale, a beige color fleece jacket, plum down jacket and more clothes. This move came from a LA truck to Fort Worth Tx

Tip for consumers:
Do not use this company

Thumbnail of user allenh379
Texas
1 review
20 helpful votes
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September 22nd, 2022

Amazing experience. I had to move up my move date and they were so accommodating, customer service was great. The movers were very professional and kind and they did a wonderful job. I will definitely use them again when I move next.

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Thumbnail of user jaceyk1
Florida
1 review
35 helpful votes
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June 2nd, 2022

Thank you, Southern Guarantee Moving and team! The movers came on time and were terrific to work with. Nothing was a problem for them. The cost matches what was quoted and explained, with no hidden and extra cost. Again, clean and efficient!

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Thumbnail of user jeffreyc1239
Texas
1 review
28 helpful votes
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November 2nd, 2022

Our expectations of what defines a successful move were surpassed by Southern Guarantee Moving and Storage. The office personnel did a first-rate job of arranging and answering my queries. My sister and I had a wonderful moving time and would definitely suggest!

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Thumbnail of user johnn2330
Kansas
1 review
27 helpful votes
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August 18th, 2022

I'm thrilled I picked Southern Guarantee Moving. They were fast, efficient, friendly, and respectful. They treated my staff with excellent care. They made it easy, and I'm thankful for the crew I had. Great value with excellent service and no hidden fees.

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Thumbnail of user richardcr1
Texas
1 review
25 helpful votes
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November 22nd, 2022

A 5-star experience! Very professional and efficient. They were careful with our furniture and the house. Some of the furnishings were heavy, but they handled them very well. Their fees are also reasonable.

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Thumbnail of user kellyt1053
Ohio
1 review
1 helpful vote
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March 1st, 2023

Company sent wrong size truck after being 2 days late and has someone elses $#*! still on it. Pos truck and company. Wouldnt trust them. Northwestern moving is junk company. Wont give me my money back and wanted 4,000 more to get my family home. They are still in texas. No electric and a toddler. Thanx $#*!s

Thumbnail of user travisg248
Tennessee
1 review
27 helpful votes
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October 25th, 2022

Got an immediate response; the team showed up on time and was VERY careful with the antique furniture they were moving. Highly recommend them and am going to use them again! Southern Guarantee Moving and Storage is the only way to go.

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Thumbnail of user wendyh819
Virginia
1 review
35 helpful votes
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July 4th, 2022

This is the first time we've used this company for moving between KS and TX. They were extremely accommodating of all our needs, including getting our here with our stuff, and were friendly and professional. Highly recommended and made the move as worry and stress-free as possible with a big move.

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Thumbnail of user jessicac1837
Massachusetts
1 review
0 helpful votes
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December 31st, 2021

We all know that moving sucks. Southern Guarantee made all of the arrangements and sent over an excellent crew to get us on our way to our new house. We met on the other end, also as scheduled and they had all of our stuff in the house in no time. Great job!

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Thumbnail of user josephs2857
Texas
0 reviews
32 helpful votes
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June 27th, 2022

I would like to thank Morgan for assisting me with a long move from KS to NY and the professional crews who made a move smooth and successful. The planning, packing, loading, and unloading processes were well-organized and communicated. Recommended for your next move.

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Thumbnail of user jamesc5160
Florida
1 review
35 helpful votes
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June 22nd, 2022

Southern Guarantee Moving and Storage did a great job through the whole process. Nicholas arrived with his crew on the move; everyone introduced themselves with a handshake and a genuine smile. Goods were packed well and padded with excellent packing paper, tape, and wrap. Furniture items were disassembled only as necessary and moved with blankets, tape, and plastic wrap. The moving van was clean, organized, and had room to spare for our very whole 2br/2ba home. Overall excellent, professional service, I will recommend them to my friends. Thanks!

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Thumbnail of user maryw3185
Michigan
1 review
26 helpful votes
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August 22nd, 2022

Great experience! They came on time and were ready to go. They also were respectful that we were on a tight budget. Hence, we weren't as concerned about everything being placed just so, but just getting it into the available space to organize it later. Thank you!

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Thumbnail of user kevinr1737
Indiana
1 review
19 helpful votes
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December 5th, 2022

We had to move much faster than expected and called Southern Guarantee Moving and Storage the day before. They were accommodating, professional, and much pocket friendly than any other moving company we have ever used. Movers arrived on time, were speedy but careful, and finished faster than expected. Of all the movers we have used Southern Guarantee Moving and Storage is the only company I would recommend.

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Thumbnail of user michaelt2874
North Dakota
1 review
9 helpful votes
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February 27th, 2022

Biggest scam in the world! A $2200 estimate ended-up to be $3900! They load half your stuff and then say that you've reached the maximum of your estimate. 100 cubic feet for a mattress? 250 cubic feet for a loveseat?!?! Come-on! And they dont even count what can be placed on said mattress or couch. I told them to unload it and that I would do it myself!

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Thumbnail of user michelem1280
California
1 review
1 helpful vote
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August 29th, 2022

This company lures you in with great rates and promises they won't keep. As soon as the moving company that they hire (3rd party) arrives you have to sign another contract on the spot. This contract supersedes the contract you sign with Southern Guarantee. This includes paying additional moving costs, for storage if they arrive at the destination early and you can't accept delivery because you don't have possession of the property yet! Rescheduling your delivery if they show up early from your "agreed upon delivery date" to a date 3 weeks later that works for them NOT YOU! Includes added costs that were excluded in your original contract. This was a total bait and switch company and I would NEVER recommend or use them again.

Products used:
moving services

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Thumbnail of user amandac2242
Philippines
1 review
20 helpful votes
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October 13th, 2022

Richard and his team were absolutely fantastic. They were easy to communicate with and professional. My move was slightly complex with multiple locations but they were a joy to work with on a long day. I highly recommend their team to anyone, thanks so much for making a stressful time so easy.

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Thumbnail of user jaydenh55
Arizona
1 review
36 helpful votes
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June 16th, 2022

I've used these guys twice, and they are just excellent. They work fastly and efficiently but are also very careful with fragile items. They also are incredibly polite and friendly and have great attitudes. I am beyond impressed! Thank you for the hard work -- I look forward to working with Southern Guarantee Moving and Storage again soon!

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Thumbnail of user andream1511
Florida
1 review
26 helpful votes
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October 20th, 2022

I hired the competent team of Southern Guarantee Moving and Storage. They did the work efficiently and without incident. The total cost was significantly less than estimated. I appreciate them and will use them again.

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Jason F.

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