• Southern Guarantee Moving and Storage

Southern Guarantee Moving and Storage

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Overview

Southern Guarantee Moving and Storage has a rating of 2.8 stars from 280 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Southern Guarantee Moving and Storage most frequently mention customer service, cubic feet, and actual movers problems. Southern Guarantee Moving and Storage ranks 8th among Moving Service sites.

  • Service
    239
  • Value
    238
  • Shipping
    225
  • Returns
    207
  • Quality
    231
Positive reviews (last 12 months): 0%
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How would you rate Southern Guarantee Moving and Storage?
Top Positive Review

“Decent service different experience than others”

Angela H.
4/19/22

The gentleman were 3 hours late but they were super professional and took time wrapping my furniture. It was a good deal and I got connected to Ben James and he took great care of me on my move across country! I mean ya an ikea end table was broken and a lamp was bent, but i expect that in 3000 miles as ive moved many times. Overall the gentlemen were good guys from sales to crew. It took my items 21 days but I was in no rush and for just over 2000 I cant complain 1 bit! I am a mortgage lender and I would recommend these gentlemen to any of my friends and or family.

Top Critical Review

“If there was a minus star”

Claudia H.
2/20/23

Stay away, the absolute worst! RUN At delivery, one month later, the crew just dumped my furniture and left. Nothing was set up as stated in the contract. Customer service not helpful.i never received a receipt. Just the worst Load was smaller than originally expected, price never got adjusted RUN!

Reviews (280)

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Thumbnail of user davidj3195
Maryland
1 review
4 helpful votes
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December 26th, 2022

Our movers were wonderful! They were prompt, courteous, and efficient, and none of our items was broken during the relocation. Fast and efficient, I will be recommending them to anyone I know who needs movers. I'm overjoyed.

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Thumbnail of user coreyp185
New Jersey
0 reviews
32 helpful votes
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June 23rd, 2022

Miller and the moving crew were so cordial and professional during the move. Finn was very helpful in answering my questions and took the time to explain everything. It was a very pleasant experience!

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Thumbnail of user stanb185
California
1 review
22 helpful votes
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August 31st, 2022

We strongly suggest Southern Guarantee Moving and Storage and their movers! Exceptional movers! Seriously knowledgeable, trustworthy and friendly. They were meticulous in moving all my antique things. They were competent enough to do work.

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Thumbnail of user williamc3914
Florida
1 review
27 helpful votes
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November 5th, 2022

Consideration, dependability, and thoroughness! This moving company succeeds because of its employees. Our estimator was Skyler. He was always accessible to respond to inquiries and clarify rules and regulations. He gave us schedule updates and followed up to make sure everything was proceeding as planned!

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Thumbnail of user ginaj164
Florida
1 review
24 helpful votes
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October 15th, 2022

Southern Guarantee Moving and Storage was a professional, helpful, and courteous group. I would tell you about them to anyone looking for a moving company. I appreciate your services and your efficient and careful work.

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Thumbnail of user danielk1538
Ohio
1 review
21 helpful votes
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September 6th, 2022

The whole transfer went well. The team on site was very efficient and they worked as a team. The team of 5 guys handled all our items with care. They interacted with me in a well-mannered way. I worked with a good team!

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Thumbnail of user mariep576
New York
1 review
1 helpful vote
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January 9th, 2022

Our out of state move also had us well out of our comfort zone. Southern Guarantee's team swiftly helped to ease us back into it on the day of the move itself when they arrived ready to disassemble and pack in a very professional and organized manner.

Tip for consumers:
The journey was less stressful.

Products used:
Out of state move.

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Thumbnail of user williamr2629
Washington
1 review
25 helpful votes
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August 29th, 2022

The 3 guys who arrived on moving day were polite and friendly. Nothing was broken or damaged and they took care with the items moved. There were no walls bumped or damaged in the move either. In the new property they had all items put in the designated rooms and outdoor areas. They didn't just 'dump' items anywhere; they were careful and asked every time where to put them. The truck looked great from the outside and the moving unit was great and inside the truck was clean and organized.

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Thumbnail of user jerryb844
New York
1 review
31 helpful votes
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June 13th, 2022

Two movers who loaded all our furniture to the haul came on time and were professional and respectful to all the loaded items. James was professional, polite, and knew her job well! I will recommend them to all!

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Thumbnail of user lisam5126
California
1 review
2 helpful votes
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January 30th, 2023

Please see photos. I paid for a 342 CBM move through southern guarantee, which they contracted out. Once the contracted movers arrived and loaded up 2/3 of my stuff they tried to tell me that I had reach the contracted amount and that the additional items were $700 dollars more to send. I asked them how this could be that amount given the size of the truck and they told me it was. Then I measured the truck, which was was an 8x8.5 ft truck. That meant the amount they said I filled was only 200 CBMS and I was owed another 140 CBMs. When I called them on it we got into an argument. I called southern guarantee and they told me there is nothing they can do. I then had to pay $1500 to have them off load my truck because I did not trust them to deliver my stuff and not try to overcharge me again. In short I paid for the entire move and ended up having to move all the stuff myself.

Tip for consumers:
be weary of shipping brokers

Products used:
none

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Thumbnail of user cynthiar1479
Maryland
1 review
2 helpful votes
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August 23rd, 2022

The worse company, they tell you the cost and you sing the contract and then they work with other company where they charge the double what they said. The hold your items and don't deliver to you until you pay the double amount. Please do NOT using them they are SCAMS. I select one star but doesn't deserve any at all. Very mad about what they did to me and charge me the double amount.

Thumbnail of user patriciam3850
Georgia
0 reviews
32 helpful votes
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June 27th, 2022

Incredible experience from start to finish! Thanks to Miller and Robert for being so helpful throughout the process and Miller and the rest of the boys for their professional service! Highly recommend.

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Thumbnail of user thomast1677
Oregon
1 review
29 helpful votes
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August 19th, 2022

In this day and age, when everyone seems willing to complain about everything and there is so little time to spare for those that are efficient, I just wanted to say that the whole unit did a great job. In light of Southern Guarantee Moving and Storage professionalism and efficiency, I would recommend them to anybody I know planning a major move.

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Thumbnail of user derekb510
Virginia
1 review
20 helpful votes
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September 21st, 2022

They were punctual and started working immediately. The movers were pleasant and knew what they were doing. They were flexible with what we wanted. I would recommend using them. I think I will call them again if I move next.

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Thumbnail of user ashleeb75
Florida
1 review
0 helpful votes
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December 18th, 2021

We needed to move and to have a bit of storage too. The work changes meant life changes which led us to here. They taught us some organization things I hadn't thought of. I'm glad we were able to work with this group to get moved to storage and then to our home.

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Thumbnail of user samuelh594
Michigan
1 review
20 helpful votes
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December 2nd, 2022

Boston and Watson did an EXCELLENT, so nice and helpful could not ask for better service. Great job very friendly Love Them! They are the best! Best team EVER! I have moved 2 times; they are the best movers I have ever had! They are the best! Made my day!

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Thumbnail of user erikb298
Florida
0 reviews
1 helpful vote
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January 17th, 2022

My only complaint with this company is that they were supposed to show up at 8 am and they weren't here until almost 11 am. I know this isn't a major complaint but I was on a tight schedule and I almost missed my flight. Other than that the guys were great. They all wore Covid mask and was able to pack up my 3 bedroom house in a short period of time. I had to practically beg the guys to take a break when we ordered them lunch. All in all it was a smooth transition and I would hire them again if I ever had to do another out of state move.

Thumbnail of user diannes420
Arizona
1 review
1 helpful vote
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November 7th, 2022

My son used this broker for a move and what a NIGHTMARE! Dishonest tactics, poor communication, they use crap moving company platinum moving and storage who broke or damaged most if their items... these companies do not deserve to be in business... insurance claims have begun and complaints to FMCSA and Motor Carrier too..

Tip for consumers:
Stay away from moving brokers and platinum moving and storage

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Thumbnail of user janetsplanet24
South Carolina
1 review
0 helpful votes
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September 2nd, 2023

They are a brokerage, not a moving company. They sold our job to another company. And they kept our furniture for one month. And when we finally got it, it was all wet and moldy. Also by the time we got our furniture the price had tripled.

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Thumbnail of user scottlg
Utah
1 review
27 helpful votes
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August 16th, 2022

Southern Guarantee Moving and Storage is a beautiful organization that I would recommend for anyone moving. They were polite, respectful, incredibly hard workers, and good people. It was a full-day move, and it wasn't easy- but they did it with aplomb. If you have to move, you have to make this call.

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Thumbnail of user eddieb247
Pennsylvania
1 review
21 helpful votes
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December 2nd, 2022

Everyone in the process was very helpful and kept me up to speed on everything related to my move. I never felt like I wasn't in the know about what was transpiring. I was also impressed with how quickly everything was able to get activated. We especially loved Samson, our driver. He was great to work with, very professional, and personable.

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Thumbnail of user teresab1241
North Carolina
1 review
28 helpful votes
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August 22nd, 2022

We moved across the country. For a move of this magnitude, it was very easy. Flynn our driver was excellent and very professional. Ander, our coordinator, was outstanding. He was very professional and a pleasure to work with.

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Thumbnail of user alexisw260
Georgia
1 review
9 helpful votes
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March 10th, 2022

Don't trust the positive reviews. They brokered us to a moving company who brought WET boxes and a smashed TV. Missing pieces to furniture. Poor communication. Run. Wish we did.

Tip for consumers:
Stay away!

Products used:
Moving service

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Thumbnail of user karenj1857
California
1 review
28 helpful votes
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July 19th, 2022

These guys were fantastic. They were very professional, wrapped the furniture well, and got everything to our friend's house without a problem. Recommend this company!

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Thumbnail of user dks15
Georgia
0 reviews
1 helpful vote
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December 29th, 2021

We hired Southern Guarantee to take care of our move to Charlotte. They really did a great job of packing things nicely and getting us there on time. I do recommend them

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Jason F.

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