Southern Guarantee Moving and Storage

Quoted $2300. They subcontracted out my move to Pack Master Movers (criminals) from Jersey City. They arrive for pickup with 2 hours notice on the wrong day. Price changed to $5225. Deposit non refundable. Forced to pay using Zelle, which took 4 days due to transfer limits. Delayed delivery 8 days. Delivered by a THIRD company with NO NAME and $3000 worth of belongings stolen. Zero stars.

They will contract a small unprofessional company like "WE pack Valines" that company is arrogant and rude. They will charge you almost double upon arrival, or threaten to cancel your delivery. They lost and broke half of my stuff. After contacting them via Email, I received a call from Mr. Anthony, explained the situation and was suppose to hear back from him. Never called back.

They will rip you off! If I could give a negative review I would. I had negotiated a rate if 2050. When I was called for inventory review, I was told the rep had not written estimate correctly. I had to pay an additional 450. Now the total bill is over $650 from my original estimate. I contacted the rep I had negotiated with who said do t worry I'll fix it. That was 3 days ago and haven't heard from him after multiple texts! RIP OFF COMPANY! No choice but to use as truck-is coming today but save yourself some heartache and $ and use someone else! Reps are arrogant and useless. They could care less about customers and promises that were made! Steer you wrong and in a crunch where you have to move you sign off then they use that against you.

Quoted us $4,500 and a move time of 3 days. Took our required $1800 deposit. They call a couple days later and say it's now $8,100. They now have $3500 from us non refundable. The movers show up today and say it will take up to 21 days to deliver. That won't work, we sent them off and am now trying to scramble a reserve our own moving truck. They lie and their reviews online must be fake. Worst company ever see you in court.

Stay away from this company

These "5 stars" reviews are so fake and generic.

I went through few reviews and found out that all real people had the same issues I had.

The selling person was very nice and friendly. After this point, the experience went south.

When they arrived, right away they were trying to increase the estimate price on 55% the day I needed to move out, and after I refused they didn't take half of my stuff. I needed to get rid of my mattress, Nice office chair, office table and figure out how to deliver 15 boxes to my destination.

No one answered me from the company carrier service phone. All you can do is just hope for the best. Please don't choose this company for your own sake.

We would like to start a class action suite against this fraudulent company. They are straight dirty! We were quoted 8000.00 and they demanded 3500.00 of the bay. The movers came and didn't look at our belongings and told us it was going to be triple that. Laughed in our face when I told them we would go to court. DO NOT USE THIS BROKER!

They use a high pressure tactics. They quoted me low sent a contract that did not have all my its listed. I called to have items included and they were closing. Hurry hurry price is only good today I sent the required deposit and shocker my rate went significantly with the original items. There game is to quite low then when your stuck call you two days ahead of time to break the price news. I will filing a small
Claims

I hired Southern Guarantee to help with my move at the end of July. They assured me they would be there on Friday. I got an email that they subcontracted me out to We Pack Van Lines who didn't show up till Sunday. We Pack demanded more money and were unprofessional at best. I called to complain to Southern and they said take it up with the carrier. I have been promised delivery several times but no one shows up. It is now the middle of September.

BEWARE OF DISHONEST ESTIMATE.

I have a very standard one bedroom apartment set of belongings. The initial estimate call for a one bedroom apartment was done. Around $2500 was quoted. The agent continually down played needing an EXACT accuracy. Turns out they did things like quote for a bed frame and not also the mattress. Or a standard couch despite being told it was L shaped. He even said "this can be an estimate, they just don't like to find out about a pool table or something like that!"

Fast forward to the week of the move. The agent called for an exact inventory, almost scolding me for not declaring a few lamps or picture frame on the wall and how unhappy the movers would be if things like a few lamps were not declared ahead of time. Very standard items. My estimate nearly DOUBLED. It is now $4,465, I had to put down an additional 1000 deposit.

Dishonest to it's core.

I had a horrible experience with this company. They quoted me a low price on a long distance move, based on estimated cubic footage of our belongings, and guaranteed delivery within five days of pickup. One week prior to the scheduled move date, they did a detailed walk through of the items to be moved, and increased price by $700. We agreed to it against our better judgment. On the day of the move, they said the price would actually be $2,500 higher, and that the delivery would be 12 business days following pickup. When we asked for them to simply refund our deposit, they refused.

Left us without any viable options for moving on the date we had to leave town. If I could give a negative review I would. The entire process from the quote stage was set up to be deceitful and dishonest, all with the goal of screwing us over on price on the move date. Avoid this company at all costs.

This company was a nightmare from the start. You will not get your belongings on time, without damage, or for the price quoted. Avoid this company at all costs- they are shady and their business practices are bordering on illegal.

Gave a date to move my mom who is 71. Never showed up or gave a call. Asked for a refund on the deposit and was unwilling to return it. Very sloppy and unprofessional Scam artist. If you are dumb enough to believe the positive review written by their employees and you use them. You deserve what you get

All reviews are are either 5 stars or 1 star? My experience with this company was negative. In my opinion, these 5 star ratings are false. Again my opinion. For every 1 star rating they get it is offset by a FAKE 5 star rating.
I hired them. I gave them cash. (BIG RED FLAG). They did not show up at the appointment. Then, they wanted more money after I reached out about the missed appointment. I asked for my money back. They said no. TOTAL SHAKE DOWN.

The movers that the broker (Southern Guarantee) hired have picked up my items and have refused any contact for more than 40 days now. My items are completely missing, and Southern Guarantee has told me there is nothing that they can do. This is of course after they went over the "binding" estimate, by a factor of 3x. They are a fraudulent company stealing from their clients.

Southern quoted me $2800 for my move out of a storage unit. Had me pay $1400 in cash (they do not use credit cards EFT only). They put a lot of pressure on for me to paid them and "lock in the dates". The sales rep asked what I had and I repeatedly told her 10x10x6 storage unit. She 1/2 the space I needed, didn't explain that was what she was quoting. Then left her co-worker to tell me a week before our move that if I had 10x10x6 I would need double the space and my new cost is over $6000. They will not return my deposit. I had lower quotes from several moving company, but those companies didn't lie to cheat me on the space needs. I would have saved thousands if I had gone with one of those alternative companies from the start.

Have been told three different pick up dates amd times. All have been changed with nothing for them to say but, "it's California." I'm trying to schedule my chemo session around all this bull$#*! lies. All I want is to hear from the actual movers when they will be here.

This company are scam artists and just don't care about their customers. Run away

I contracted with this organization. Specifically needing insurance full value for my belongings. A few days prior I was notified I couldn't get the insurance in time, and I didn't need it. They also provided fake high-pressure sales tactics. Called me late and advised we are closing you need to sign the contract. I asked for a revision as the items were not reflective of what we discussed. I was flat-out lied to and advised by Matt. We only worry about the big items your fine. Integrity is poor, the owner agreed to provide a 25% refund but I could not file with the AG or the authorities. Not very professional or sense of integrity. Scammers

It's a reason it's called budget the quality suffers. Not only do they not keep records of their finances they also try to overcharge and will literally ghost you until you hound them. Lost items and damaged items. Will not be using them again 0/10 do not recommend

To start, this isn't a moving company, it's a brokerage. They sell your move. After charging big money to make a bid firm, they don't stop the actual movers from ignoring that and extorting more cash out of you. There's NO COVERAGE for damage regardless of what they tell you. They will jerk you around, send you to several different claim companies, none of which are actually insurance companies and none of which can get you paid. This is before the actual movers also screw you over in this fashion. Suing in Florida is a waste, you'll never collect. Put these crooks out of business. They disassembled my $2700 refrigerator for NO Reason (it comes out of the house without this) AND then lost half the parts and left it in pieces in my basement. This is now a total loss. I figure I'm out easily $14K between overcharges, damage, and lost items.

I ended up having to pay over $5,500.00 for my move from what they quoted me or the movers were going to leave. They said it was basically not their problem and they would do nothing to help. Their quotes that they give you are really just a guess. They don't move you they sublet your move to another company. 125 complaints with the BBB!

We booked our move almost three months before the move. We spent hours on the phone walking through the house with measuring tapes to measure furniture and to count boxes. They revised the estimate up over a thousand the week before. Today, right now, they are here to move us and they DOUBLED the price! I asked about getting a refund and was told you can get a refund up to three days prior to the move. A lot of good that does because we didn't know about doubling the price until today. Hey the mover guy seems nice but we were quoted about 8,500 for the move today the price is over 18,000! Bait and switch!

They picked my stuff on 18th June and first day of delivery was 24 June. I am still waiting for my stuff to be delivered from more than 1 month.

I am living in empty house from last more than 1 month with my 2 small kids and in a very frustrating situation.

They don't give any tentative date for my delivery as well

I have done contract with them to move from Tennessee to NC only 540 miles. They keep saying that my stuff is in Georgia public storage.

I am extensively following up from last 2 weeks with them and they are not helping to expedite.

I advice to think 1000 times before doing any contract with this company.

This company is a complete fraud! Do not let them convince you otherwise! Beware of Greg Johnson and Mike Ross! This is a game to them and they will try and con you into wiring deposit money to them! Nothing they told us was truthful. We lost $2800. 00