• Sparkpaws

Sparkpaws

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Overview

Sparkpaws has a rating of 2.2 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sparkpaws most frequently mention customer service problems. Sparkpaws ranks 409th among Pet Supply sites.

  • Service
    50
  • Value
    53
  • Shipping
    55
  • Returns
    41
  • Quality
    50
Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
1
Negative
12
61
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How would you rate Sparkpaws?
Top Positive Review

“Frenchie Clothes”

Melissa P.
1/30/24

If you own a Frenchie, these are cute clothes. But you must really consider the sizing. As long as you make sure that's the size for your dog you should have no problems. Do not go off of human sizes or what you think the size should be. My Frenchie is 26 pounds and I get the extra large on him so it's loose a little bit. Also, my husband is usually a size large I just sized up to an extra large and it's a little loose on him. The matching outfits are adorable and I get tons of compliments.

Top Critical Review

“Terrible return process”

Luz D.
3/4/24

The company employed a delay tactic to prevent me from returning items. It took more than five emails and two months for them to finally approve my return request. Moreover, the measurement for the large dog item needs to be more accurate. To add to my disappointment, I later found out that the items were manufactured in China.

Reviews (90)

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customer service (22)
Thumbnail of user katiekorein
Colorado
1 review
0 helpful votes
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December 10th, 2023

We love our hoodies! They were so soft and fit perfectly! The dogs were pretty comfortable sleeping and walking in them.

Tip for consumers:
Sizes run small. Make sure to measure your dog.

Products used:
Dog hoodies

Service
Value
Shipping
Quality
Thumbnail of user aw589
California
1 review
1 helpful vote
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March 5th, 2023
Verified purchase

I stupidly ordered through a Facebook Ad which I always tell my own mother never to do. THEN afterwards, I started reading reviews and got extremely nervous! BUT I am here to tell you that Spark Paws is GREAT! I ordered on 2/13/23 and received my order EXACTLY two weeks later on 2/27/23. The order shipped on 2/17. That was not bad at all! The only reason I knocked off 1 star was that I don't recall the shipping and delivery time being transparent on the website. (And that was the reason I got so nervous about WHERE this item was shipping from as it took a little longer than typical standard deliveries). I live in California, USA.
The sizing chart was SPOT ON for my 62lb pit bull. I got her the 3XL Velvet Dog Hoodie and the 3XL pink checkered knit sweater. Both are great quality and really nice. Much nicer and better fit than the pj's I just bought from Chewy. I do always suggest paying with Paypal for that added level of protection but I am extremely satisfied with the products I received as well as the price I paid. What a relief and pleasant outcome!

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Quality
Thumbnail of user tiffanyb992
Canada
1 review
0 helpful votes
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January 10th, 2023

I put an order in realizing 5 min later the hoodies for my dogs would be too small. Sent an email requesting change to large. Got an email stating that they would put a request in for large it took 7 days for my order to be shipped was emailed and told it was to late to change and I don't understand since it took 7 days for it to ship but I also had an option to cancel order if I did not like that I would not get it by Chritmas.
Explained my disappointment in this to person I was emailing. They said they would send two large for my dogs and I could donate the smalls to an organization I said perfect. On Jan 9 deliveved two large hoodies for my dogs and have not recieved my original order of a hoodie for me and my two smalls have no tracking number for first order. Sent an email 24 hours ago have heard nothing. They say there a small family owned business but order there stuff from China feel this is not a reputable company and am out 120 for stuff I ordered
I defiantly learned my lesson to stay away from spark paws

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Value
Shipping
Thumbnail of user rockets
Illinois
1 review
1 helpful vote
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January 5th, 2022

Walter Boy loves his new sweatshirt. He definitely thinks he looks good. Highly reccomended. Thank you

Thumbnail of user codyt125
Florida
1 review
1 helpful vote
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January 19th, 2023
Verified purchase

It's been a month and haven't received the item I ordered. No response from customer support. I asked for a refund twice but no response.

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Value
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Thumbnail of user kellya935
Philippines
1 review
0 helpful votes
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January 5th, 2022

I love it. I should have gotten it a little smaller but the quality was great and it washed really well.

Thumbnail of user christianm469
India
1 review
0 helpful votes
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February 21st, 2022

Its good to finally find clothes that fits our dog right and comfortable very suitable! Super stylish

Thumbnail of user sams1445
India
1 review
0 helpful votes
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January 19th, 2022

I was a little nervous it wouldnt fit just because my dog is between sizes but getting the larger size was perfect! And my dog loves it

Thumbnail of user thomash2242
India
2 reviews
1 helpful vote
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March 10th, 2022

My pup LOVES her new sweater! She is an 85 pound American Bulldog and the 4x was a perfect fit! Thank you so much!

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Thumbnail of user jamesw4279
Philippines
1 review
0 helpful votes
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March 22nd, 2022

My puppy looking adorable in this fits. Size M fits my 11lb frenchie puppy perfectly! Will be buying more!

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Thumbnail of user gracieh39
GB
1 review
0 helpful votes
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March 18th, 2022

I Love the quality and designs of these hoodies and they are very stylish. My dog really loves it!

Thumbnail of user bj176
Texas
1 review
4 helpful votes
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February 9th, 2022
Verified purchase

DO NOT SUPPORT THIS BUSINESS. FYI they are posting fake reviews on this site. Notice how none of the positive reviews are verified purchases LOL. Pathetic. If I could give no stars I would. Spark Paws needs to be sued. This "Canadian" company which is probably not even located in Canada, is deceptive and shady. They are liars and frauds. They have no real address and no actual customer service number. A big red flag that I totally overlooked. The customer service number listed on the website leads you to talk to no one. It immediately gives a message that claims they only provide support via email, yet they don't answer emails. You cannot even DM them on Instagram. They make it hard to get in contact because they want you to give up and lose your money. They claim items are out of stock or delayed because of "supply constraints" when in all actuality they drop ship cheap items from China and mark up the price. That's fine but don't lie about it and try to gaslight others and act like people are making stuff up. People are not lying when they say that you will be waiting WEEKS maybe even months to receive these items. Yet they claim on their website they have "fast delivery". Yeah right. Don't believe the hype or reviews. These are paid people, people being sponsored, likely receiving some type of incentive, or simply thirsty to be reposted on their page to gain a few followers. I believe majority of their following are bought bots. If you comment anything that doesn't fall in like with their perfect business facade, they delete your comments and block you on Instagram. I have multiple screen shots and screen recordings of this. Several people asked about shipping delays, the terrible quality, and informed others that they are indeed drop shipping and their comments were deleted shortly after. People were asking about orders placed in January that still had not shipped as of today February 8th and those comments were deleted. Others were complaining of the horrible quality and those comments were deleted also. They have time to post all day and filter through the comments but can't respond to pertinent questions and emails. If they give you the run around and ignore you contact your card company with evidence immediately to be refunded and blast them on social media. It's what they deserve.

Tip for consumers:
BUY ELSEWHERE.

Thumbnail of user irinad40
India
1 review
0 helpful votes
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December 31st, 2021

Very nice hoodie. Got an XL fits perfectly. Definitely would recommend to my family and friends!

Service
Value
Shipping
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