Sparkpaws

I was a little worried after I saw all of the negative reviews on here saying that orders were late or incorrect. In my case, I didn't have any issues at all with any of this. My order came in about a week and a half after I ordered it and everything was correct. The sweatshirts are very soft and my dog and I absolutely love them so far.

I ordered gifts for Christmas on Nov. 25th, didn't notice at the time (no do they call this out) that they ship from China but it was still plenty of time. Per their own shipping terms, our order should arrive within 10 - 15 business days. After 15 days business days and still no package, I reached out to customer service. All they did was send me links to shipping tracking that showed the package was stuck somewhere in China. When I pointed this out, they expressed no concerns nor did they take accountability for trying to fix the issue. Even when they knew this was Christmas gifts.
Well the order finally decided to show up on Jan. 4th. :( Do you know they still don't have an ounce of "customer service", they want to charge us $7 to return the items after they failed to deliver them on time. I will never order from this site again and I take pleasure in them having to refund this big order even if I lose the $7.

This sweatshirt is SO ADORABLE. I bought it for my friends Staffordshire mix pup. I poorly measured and bought a size too small, but I will definitely buy correctly next time! 10 out of 10 will recommend! I am so impressed with this company with their shipping updates and their interest in my experience. Definitely will be buying more!

I ordered a XL for my son, and Large for his dog. The dog one says L on the tag, it'll fit a chihuahua. My son's dog is 65lbs! And the XL... it would barely fit me and I wear a medium. I asked for refunds, because clearly they are incorrectly labeled, and I get told the human one I can't get a refund on because it's a "final sale." But I can return the dog one. They purposely send incorrect labeled items, tell you they can't be returned and/or want you to pay to send the item(s) back to China.

Received my item around 6 weeks after I ordered it and it was the incorrect item. Their customer service team let my emails go unanswered and are now trying to get reviews I've made taken down, continuing to waste peoples time and resources. I ordered early February this year and received the wrong order almost end of March. Ordered a small cotton candy hoodie for my $#*!zu and received an XL tie dyed hoodie. Bad experience in every aspect.

I'll gladly update if this situation changes but around two weeks after ordering a hoodie, I checked the tracking email they sent me and saw that the post office still hadn't received any package. I reached out through their support email four days ago and was reassured twice that the package was shipped and tracking updates might be delayed because of my post office. Okay. Checked again today and tracking says that the shipping label was JUST created the day after my last email. And still no package was accepted. This is just exhausting and so far I can't tell if they're a scam or not.

Do not order from this company as they promise a lot but do not deliver. My order has been in limbo and they keep telling me to wait it will be here. They are a joke to deal with and then they just do not get back to you.

Wasn't able to leave a minus star. Useless ordered a jumper paid £30.00 waited 2 weeks nothing Got in contact with them apparently they couldn't find my order and email address. Had to keep emailing finally got a refund.total waste of time.

Ordered a human / dog matching hoodie set. Details said 'final sale', no other info on the product page. I followed their measurements exactly & the dog hoodie doesn't fit, waaaay to small, nowhere near fitting. They won't refund or exchange because the items were classed as 'final sale'! They are very underhand & not transparent at all. I left a review on another website - TP. They responded to try to make it look as though they wanted to help me 'come to a resolution' I sent them a message - they replied - no refunds or exchanges. They lied & said the details regarding what 'final sale' meant were on the product page. They aren't! The only details are about a 30 day exchange and refund. You have to seek out on another page the terms & conditions of what 'final sale' means.
Also the goods aren't worth the money - even at sale prices. AVOID!

Ordered 81$ worth of merchandise. A hoodie for my puppy and a matching one for me. Never received it. Contacted spark paws directly and they told me they would 'mail out another one' never received this other one either. Contacted them again- they basically said it was my problem and I should contact the post office. Don't waste your money.

I say suspected because I'm still not sure if they are legit or not. I placed an order for an item, a few days later they email me saying it's not in stock in my wanted size (it's still on the website though). I say okay, I will wait until it's back in stock. They say that it is not coming back in stock, so I specify that I would like a refund. A few days later it is still not processed so I then file a claim through PayPal and get the money back that way. All this being said, the item I wanted is still up on their website today, in all sizes, including the size I originally ordered. I don't know if they just didn't want to ship it internationally or what. Also I find it a bit dodgy that they don't specify anywhere on the website what country or location the order is actually coming from. I just found the whole thing really weird, especially since they have a big following online. I would be wary of them and I personally will not bother with them again.

I placed an order over a week ago and have not received any tracking info. I have emailed them the last 2 days and have not received a response. They haven't updated me on my order but took my money. Their phone number listed as well does not work.

Only positive thing about this company is they reply to your customer service emails but everything else is very disappointing. Shipping takes forever coming from China. Tracking numbers information are not in English but Chinese. Tracking numbers provided are not always accurate. Received an incomplete order after waiting close to month for items to arrive. Missing 2 items and receive 3 extras I did not order. Company refused to provide me a refund. Different materials are used to make dog hoodies and the quality of the hoodies varies depending on what you ordered. Ones made from cotton seems to have the worst quality. Sizes do not seem consistent with each hoodie. Will never order from this company again and recommend no one else does unless you want a headache and to waste your money.

My pitbull Charlie Murphy loves this hoodie! And loves all the attention he gets when wearing it. The measurements were spot on! Which was my biggest concern. And the quality is excellent. Absolutely recommend!

I ordered everything in the smallest size possible but their products aren't suitable for small breeds. Then, when I tried to return my purchase, I was told I would have to pay myself to ship everything back, and once they got the package they stopped answering. Now I don't have the products I ordered or my money. I would literally rather chew my own arm off than order from this company again. Buyer beware

I ordered a hoodie for my turned out to be the wrong size. Marjorie in customer service was incredibly responsive and made sure we received the right size replacement quickly.
Great service and great quality! 5 stars!

I got the cyber punk hoodie for my 25 pound mini aussie and myself. The human hoodie is true to size but I got a large for my pup and it just barely fits him. They do offer free replacements for your dog within 30 days but I didn't feel he couldn't wear it. Both hoodies seem to be really good quality and worth the money though. The products do ship from China and it took about 2 weeks for them to arrive but overall I am very happy with my purchase.

Unlike some of these negative reviews I am seeing my review is quite the opposite. I ordered two tactical collars with two leashes and two poop bag holders. The colours are vibrant and beautiful, the quality is outstanding. It took one week for them to arrive. I unfortunately ordered the wrong size collars so I contacted customer service and they said they would provide a free exchange on my first order. Instead of wanting me to send the wrong size collars back, they told me to keep them. That I could gift them to a friend or pay it forward to a dog shelter in need. I thought that was a wonderful gesture, and I am going to donate them to the rescue I got one of my dogs from! This is the kind of company you want to be ordering stuff from! Thank you spark paws and I will definitely order from you again the the future!

I hesitated buying initially and expecting to lose my money. However, the first item arrived and as described. It was too large for my bulldog so I reached out to SparkPaws about an exchange. SparkPaws sent me a smaller size at no extra charge and enabled me to donate the one I originally received to local shelter. Best service I've received in a long time and we love the hoodie.

I have been trying for a long time to get clothes that are nice for my Staffordshire bull terrier, but as many know this is a small, very muscular breed, and it is hopeless to find clothes that suit for!

Then I got to try the hoodies from SparkPaws, and they fit PERFECTLY! Really great quality, lovely fabric, smart design - so pleased! And the prices are far less than many of the others I have bought.

Thumbs up!

This sweatshirt is SOOO much better than I expected. It has a super soft fuzzy interior which makes my thinskinned PitbullBoxer super happy and warm! She has basically been wearing it nonstop since we purchased this and when we take it off of her she gets mad and goes and grabs it and brings it to us to put back on her. I am very likely going to buy it in a bunch of variations to have for her through the cold months!

Shipping out of China, takes weeks to receive order, and when it finally arrived it was wrong. Didn't want to give me a refund - only exchange - which I was not interested in. Still waiting for a refund on something I didn't order. Had to pay the return postage - $11.25.
DO NOT BUY FROM THIS COMPANY!

Highly recommend not ordering from this company. Not only do they ship everything from China but if you try to return something they make you pay for shipping again to return it! $7 shipping to purchase and $7 to return the item! And their customer service is pretty much NONEXISTENT or HELPFUL!