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Sparoom Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in customer service responsiveness, particularly highlighted by positive interactions with representatives who efficiently handle issues. However, there are significant concerns regarding product reliability, as many customers report malfunctioning items and difficulties in obtaining replacements, especially for international orders. Additionally, communication challenges, including unresponsive support channels, contribute to customer frustration. Overall, while the company excels in customer service, it faces critical challenges in product quality and support accessibility, which could impact customer loyalty and satisfaction moving forward.
This summary is generated by AI, based on text from customer reviews
I have a pending order that is possibly stuck in their warehouse. No one answers the phone nor their online message system to find out where it may be. 1st time ordering from them. Maybe the last!
Purchased a Sparoom diffuser which failed to work. The A/C adapter was faulty. Sent video and copy of receipt to company. They refused to send me a replacement adapter because I live outside of the US (resident of Canada). Although, they'd be happy to ship me a replacement if I paid for the part and shipping! Awful
I bought a Spa Room essential oil personal inhaler, and it has oil in it, but only the scent comes out when I squeeze the inhaler- no actual oil or mist comes out. Very disappointed. Seeing a lot of other negative reviews about their products, so be aware of that.
I bought an oil diffuser for the first time. And kept it in the box till I bought some oils for it. When I took it out I found out that it didn't work at all. I contacted customer service (Kayla) and she was nothing but great and fast at replying to my emails. After telling her that the diffuser doesn't work she sent me another one. Once that one came in I found out it didn't work as well. I told Kayla and sent her a video of the defected diffuser. Unfortunately they were out of stock of the diffuser that I bought. So she recommends another one and is sending it to me. Just great customer service! I would definitely recommend buying from them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members