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The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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At first I thought the pump wasn't working, after SEVERAL attempts it finally worked, however it's not easy to do it, you have to push very hard for the liquid to come out. Also the price for the amount of solution I think it's very high.
I have a big problem with my hair splitting all over,I used this 2x and see the change! So glad it will be shipped every 2 months. Thank you!
LOVE to hear it!
I just started taking the supplements. So I couldn't say about the outcome, however the E27 tasted good. I'll just hope for the best.
Keep us posted on your results - we love hearing from our capsule community ✨ Enjoy!
Great info on your products easy to use you have a nice collection of products.
LOVE to hear it!
The marketing ad impressed me enough to try out the product. I'm looking forward to receiving my order and having wonderful results to share later.
Thank you so much for your kind words and for giving our product a try! We're thrilled to hear that our ad caught your attention, and we can’t wait for you to experience the results firsthand. If you have any questions or need assistance along the way, feel free to reach out. We’d love to hear about your experience once you’ve had the chance to try it out!
Ordering process was very easy. Excited to try the collagen to see an improvement overall.
Thank you for your feedback! We're glad the ordering process was easy and can’t wait for you to enjoy the benefits of our collagen. Let us know how it works for you!
I like the quiz because it let me put down my needs and I felt more that the experience was going to be positive because you knew more about my problem so thank you for that
Thank you for sharing your experience! We're so glad the quiz helped tailor the process to your needs. We’re here to support you and look forward to helping you achieve great results!
Very good products. Also, very prompt shipping and products as described. Love the packaging. Very unique and innovative.
Hi Shanice, thank you for your feedback! We are thrilled to hear about this positive experience from you. Our goal is to provide exceptional services and products to ensure the best for our customers. Thanks so much, and we’re so honored to be a part of your routine!
I tried to buy just the liquid collagen and an order came for $118? I didn't understand anything
Hi Clarissa, please check your inbox. Thank you!
I'm seventy five, and technically challenged with typing into my iPad…
But am looking forward to trying your products.
What fun it will be to have a full head of hair again! As you can tell,
I'm ready to try anything!
Thank you so much for sharing your thoughts with us! We’re delighted to hear that you’re excited to try our products. It’s never too late to explore new things, and your enthusiasm is truly inspiring. Don’t worry about being ‘technically challenged’—we’re here to make your experience as easy and enjoyable as possible. If you ever need any help or tips, feel free to reach out. Wishing you lots of fun on your journey to a fuller head of hair!
The first time buying Apple Cider Vinegar I saw on Instagram everybody was talking about this had to try it for myself
Thank you for choosing to try our Apple Cider Vinegar! We're thrilled to hear that you discovered us through Instagram and were inspired to give it a go. We hope it lives up to the buzz and becomes a new favorite in your wellness routine. If you have any questions or tips to share, we'd love to hear from you. Enjoy your ACV journey!
I'm confused, I don't know if I got the free trial or not. Will someone please explain to me what I purchase and how much I paid.
Hi Sharon, please check your inbox. Thank you!
I just order this item today so I don't
Have a review today but as soon as I receive it and taken it for a week or two I will be happy to give a true review. I will be back and give a review.
There were many pop up offers when checking out so many I almost didn't make a purchase at all. Please consider having less pop up offers and more offers you can see while shopping and prior to checking out.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
What was easier to place and looking forward to using and drinking the juices thank you. I'll let you know if it works.
Hi Jeanette, thank you for your feedback! We are so happy to hear that placing an order is made easy for you. We can't wait for you to try it, and we are excited to be part of your routine.
I order the product I have not received it yet however I'm excited to try it.
Hi Leslie, please check your inbox. Thank you!
I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.
Hi Minnie! Thank you for your feedback. We are so thrilled to hear about the positive results you have been experienced. We are honored to be part of your routine!
I have just this morning tried my product. I was in the hospital. The tube going into the product and attaches to the sprayer is missing.
Hi Carol, please check your inbox. Thank you!
I did not sign up for an auto refill subscription
I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting!
I haven't even received the product and already I'm upset!
Hi Laura, please check your inbox. Thank you!
Well, I can't say anything about the product as I haven't received it yet. The ordering process was easy. I for one appreciate that. I hate having to jump through hoops just to place an order and I didn't have to with you. We'll see what the product is like in about ten days. I am hopeful.
Hi Darlene! Thank you for your feedback. We are so happy to hear that the process of ordering on our website is easy and very smooth for you. We can't wait for you to try our products and see amazing results. In the meantime, feel free to reach out if there is anything else we can further assist you with.
It was fairy easy to navigate your site. What I don't like is getting slamed with emails, immediately after signing up. I haven't even received the product yet & would rather wait b4 that happens.
Answer: It doesn't! They charge you the full price before trial starts.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out