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SpoiledChild Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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They tricked me and dont have a order cancellation option i want to cancel the order but i cant..
After completing a study of a new serum, I found the product to be very effective at getting my skin conditions under control. The website was so easy to maneuver and it was a quick process to order. I give this company 5 stars for their great products and superior customer service.
Hi Rhonda! Thank you for your 5-star review! We’re so glad the serum worked well for your skin and that you enjoyed a smooth ordering experience. We look forward to serving you again!
I am so excited to get my product. He company seems to be great. I love the quiz you take so that you know you're getting what you need and the idea that you are working with a dermatologist. I also love that you can do the try before you buy. I have been working with their sister company and I love them. So I am excite same great service
Hi Carrie! Thank you for your excitement and kind words! We’re thrilled to hear you enjoyed the quiz and the try-before-you-buy option, and that you’ve had a great experience with our sister company as well. We can’t wait for you to try the product and are confident you’ll love it!
This company has great communication and customer service/support. They're honest and I've had a great experience with them!
Hi Tamsyn! Thank you for your kind words! We’re so glad you had a great experience and appreciated our communication and customer support. Your feedback means a lot to us, and we look forward to serving you again!
Just made an order. Waiting on my products a bit pricy so I hope the products are worth it.
Hi Kendr! Thank you for your order! We’re confident you’ll love our products and find them worth the investment. If you have any questions or need assistance while you wait, feel free to reach out. We appreciate your trust and look forward to hearing your feedback!
My purchase was really good! It was very easy to do without a lot of confusing extra Add-ons.
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and straightforward experience with your purchase. Keeping things simple and hassle-free is what we strive for, and we're glad we met your expectations. If there's anything else we can do for you, don't hesitate to reach out!
I did not rcvd yet hopefully it will be the one I am looking forward thanks for the help and quick response I really want to apply
Hi Saleema! Thank you for your feedback! We’re glad to assist and hope everything meets your expectations. Feel free to reach out if you need any further support. Best of luck with your application!
Great shopping experience can't wait to try the products I look forward to seeing amazing results.
Thank you for your kind words! We're thrilled you had a great shopping experience and are excited for you to try the products. We can't wait to hear about your amazing results—please let us know how it goes!
Quick quiz! Easy to navigate the quiz. Straightforward and simple.
Thank you for your feedback! We're so glad to hear you found the quiz easy to navigate and straightforward. We aim to make the experience as simple and enjoyable as possible. Let us know if you have any other suggestions!
I purchased a bottle because I see user talking about how great their skin and hair does after using the product. I signed up for auto shipping but accidentally clicked on an add-on. I sent an email to cancel the add-on and the response was immediate. Excellent customer service and my solution was immediate. Great experience.
Hi! Thank you so much for your kind review! We’re thrilled to hear you had a great experience with our customer service and that your issue was resolved quickly. We’re excited for you to start using the product and hope you see amazing results for your skin and hair! Thanks for choosing us!
I have purchased various products from the hair care, skin care, to their gummies. Let me just say the results have been amazing! The collagen gives me the needed energy to get through the day and has improved my sleep. The hair and ACV gummies work wonders. They not only taste great but the ACV shredded pounds when taking consistently. They are gummy magic! The skin toner leaves my face feeling tightened and refreshed. I'm looking vibrant and feeling great. I was using the hair mask and it was glorious for my 3c/4a hair, but I recently got sister locks so I discontinued my subscription as I cannot condition. However, if you're on the fence just buy it. It works! They're awesome! Spoil yourself!
Hi! Thank you for your amazing review! We’re thrilled to hear how much you’re loving our products and seeing such great results—from better energy and sleep to vibrant skin and gummies that work wonders. Congrats on your sister locks—they sound fabulous! We’re so grateful to be part of your self-care journey. Thank you for sharing and for recommending us—keep spoiling yourself, you deserve it! 💖
Ordered over 100$ worth of product and no free shipping?
Haven't received my order but won't order again
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
It was confusing placing an order. I was suppose yo collect 846 coins for pocket fm from this order but did not receive my coins. I am anxious to receive and use the product. It seems like a great product for curly hair.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
Smooth transaction, very easy to navigate website. I will follow up when I try my product.
Thank you for your feedback! We’re glad you found the transaction smooth and our website easy to navigate. We look forward to hearing your thoughts once you’ve tried the product!
Easy to take quiz and order. The confusing bit was a discount offer was given along with a mystery gift, but did not appear to be applied to my first trial order. When I went signed into my account I did see my next scheduled shipment which seemed to have the discount applied but no mention of mystery gift. Maybe I overlooked it, not sure. Still pumped to try this product though!
Thank you for your feedback! We're excited for you to try the product. It sounds like the discount applied to your next shipment, but we’d be happy to clarify the mystery gift. Please reach out to our support team, and we’ll sort it out!
While I was trying to pay for my order, I kept getting asked if I wanted to add something else about 3-4 times. It made me forget my original order. I couldn't even review what I got and I mistakenly ordered a flavor I do not like.
At first I thought the pump wasn't working, after SEVERAL attempts it finally worked, however it's not easy to do it, you have to push very hard for the liquid to come out. Also the price for the amount of solution I think it's very high.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I have a big problem with my hair splitting all over,I used this 2x and see the change! So glad it will be shipped every 2 months. Thank you!
LOVE to hear it!
I just started taking the supplements. So I couldn't say about the outcome, however the E27 tasted good. I'll just hope for the best.
Keep us posted on your results - we love hearing from our capsule community ✨ Enjoy!
Great info on your products easy to use you have a nice collection of products.
LOVE to hear it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out