• SportStop.com

SportStop.com

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Overview

SportStop.com has a rating of 3.3 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportStop.com most frequently mention customer service, lacrosse gear, and great price. SportStop.com ranks 10th among Sporting Goods sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate SportStop.com?
Top Positive Review

“Amazing”

Blake B.
2/21/18

Best place to buy lacrosse goods. Super fast delivery and awesome customer service. Asked for a detailed illustration of Korea on my box and that's just what I received. Only good things to say about SportStop.com.

Top Critical Review

“Make sure you read the small print”

Kevin J.
3/1/24

Bought an Item and requested expedited shipping which cost 90 dollars. Find out one of the items has to be put together after identifying it was not shipped. I guess that I did not scroll down far enough to read that the item needs two days to be put together... relooked at my confirmation email it was not identified there. Nor was it highlighted when I made the purchase... would not have paid for expedited shipping and gone some place else. Shady. Contact the store and they basically reply too bad. I like to shop small businesses as they typically have a more customer centric approach... not SportStop.

Reviews (263)

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customer service (35)
Thumbnail of user brooksw29
Texas
1 review
0 helpful votes
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January 22nd, 2024

Avoid Sportstop.com. Purchased a head from them end of October. Early January it split. They sent a replacement that then split first use out of the box in the first 30 minutes of use. Refused to replace again or issue a refund, which was the preferred action.

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Quality
Thumbnail of user drewf12
Georgia
1 review
0 helpful votes
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April 27th, 2018

It's just that... great prices on most lacrosse equipment, the website is easy to use and the delivery is within 2-3 days (for standard shipping). I'm constantly recommending Sportstop to other lacrosse parents/players.

Thumbnail of user afdg
Massachusetts
1 review
0 helpful votes
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April 8th, 2018

I ordered lacrosse goggles where only one size is available. This led to the assumption of one size fits all. When it arrived, it was WAY too small, and they were adult goggles too. I do not recommend the product, but the standard shipping was great. It got here in 2 days.

Thumbnail of user karenl240
Virginia
2 reviews
0 helpful votes
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March 29th, 2018

I have ordered Adrenaline socks from Sportstop.com when they are on sale and they are a steal! Check this website often, as my boys "grow like weeds" and are always in need of socks! And they love the Adrenaline 100% cotton socks. Sportstop usually has them to me within 3 days of order. Never hesitate to order from here!

Thumbnail of user rickj66
Texas
1 review
0 helpful votes
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February 18th, 2018

Sportstop delivered what what I ordered in a timely fashion. I had a concern at first with tracking the item. I called service and they tracked the item and told me exactly when it would arrive. Once I received the stick and head, I had a concern with the hole not matching on them both (even though they were from the same manufacturer). I called service and once again they were thorough and reassuring about drilling a new hole not cancelling the warranty. I was told, if for what ever reason it did cancel the warranty, Sportstop would take care of it. Person from service sent me a youtube video on how to drill the hole and my son is super happy with his new stick and head. Yeah, as you can guess, I am new to Lacrosse. Thank you

Tip for consumers:
If you are getting the Epoch Hawk Sequal head with Epoch Gen 5 Dragonfly stick, be prepared to drill a new hole on the stick. It is not hard, just call Service for the how to video if you have questions.

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Returns
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Thumbnail of user maryj162
Pennsylvania
1 review
0 helpful votes
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March 16th, 2016

I had a very bad experience. My order was lost & I had to return since it did not arrive in time. I got NO help from customer service, they tried to justify that the order wasn't late (lie), & then charged me for return. Don't shop here!

Thumbnail of user tomr293
Arizona
1 review
0 helpful votes
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June 23rd, 2018

This is a good wrist guard but a little hard to fit it up under your existing arm pads. The actual protection is piece is good and works, but the rest of the slide part on would be better with a thinner more breathable material.

Thumbnail of user christinas234
Canada
1 review
0 helpful votes
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June 23rd, 2018

Best clearance prices on field hockey sticks. Is a hidden secret as nowhere on home Web site says any field hockey equipment. All about lacrosse. Just strange to me they do not want to promote their field hockey product.

Thumbnail of user meghanp17
Nebraska
1 review
0 helpful votes
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March 25th, 2018

I live in a lax desert but a growing club - I've used them twice. Great experience - but agree that shipping can be slow. Order early and be patient. I did have to make an exchange for size and they were EXCELLENT - and received correct size in 2 days and no additional cost.

Thumbnail of user gregs178
North Carolina
1 review
0 helpful votes
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April 29th, 2018

We found what we were looking for in-stock - when many online or physical stores didn't have it - at much less than what we were seeing elsewhere. It was easy to order and purchase, and it was delivered in 2 days! I'll use Sportstop again.

Thumbnail of user carmenc512
Canada
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Purchased a StringKing LAX shaft and pre strung head. I thought I was getting a ok deal even with the included shipping and handling costs to get the product to Canada. However, SportStop does not disclose that the high shipping cost that they charge does not cover an additional charge that the carrier (FedEx in my case) will charge you after the parcel has been delivered for "administration/processing fee" for it to enter Canada. This cost me an additional $104.78
I tried to reach out to SportStop to discuss…. Zero response.

Tip for consumers:
Contact SportStop to get a legit total shipping cost

Products used:
LAX shaft and Head

Service
Value
Shipping
Quality
Thumbnail of user stevei18
Pennsylvania
1 review
0 helpful votes
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March 24th, 2018

This company is very very well run and not to mention friendly. I have ordered thousands of dollars worth of equipment from them for the high school team I coach and personal purchases. Their prices are great and they have very fast shipping. They are always the first place I go to when looking for lacrosse equipment.

Thumbnail of user keithm128
California
1 review
0 helpful votes
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February 5th, 2018

We had to return the gloves we ordered because they were too small. I had to email a reminder to provide me with an RMA but once I received it it was relatively painless except for having to pay the return shipping so now I paid $8 with nothing to show for it. I guess I can accept that because their prices are better than the big guys but Im just used to the site paying return shipping. All in all it was okay and Ill give them another shot.

Thumbnail of user samk41
New York
1 review
1 helpful vote
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September 30th, 2014

Bad customer service, the return policy is to charge a restock fee no matter what even if the item is new and unused. Don't buy something you need to try on or size because you will lose if you have to return it.

Thumbnail of user kyled50
Pennsylvania
1 review
0 helpful votes
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February 28th, 2018

Ordered two heads that got here in no time with a free upgrade that came with them strung. While a generous gesture, I am picky about my mesh type and string job so I had to unstring it and give the mesh away to a friend. Nice, but annoying at the same time lol.

Thumbnail of user dawnt46
Ohio
1 review
0 helpful votes
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March 29th, 2018

I have bought several lacrosse sticks from this site and have yet to be disappointed - great deals on "old" model sticks (last year's model) and FAST shipping. I always recommend my players to check here when looking for new sticks

Thumbnail of user margol5
California
2 reviews
0 helpful votes
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December 23rd, 2017

I appreciated the quick response in this very busy season. I ordered other items on line and was hit by porch pirates with a slow response from the shipper - I did not receive the service from them as I did from Sportstop. You are great!

Thumbnail of user bethw96
Texas
1 review
0 helpful votes
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May 4th, 2018

We should have purchased this net a year ago! We have spent twice the cost of the net on replacing fence boards and lax balls! We strung the net between some trees and existing poles that we have and it is working great. My son now practices his shot at home for hours.

Thumbnail of user nathans162
District of Columbia
1 review
2 helpful votes
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July 12th, 2018

My order involved a third party vendor who would be shipping me my product as it had customization. When I didn't hear from the vendor, I called SportStop to get tracking information. They quickly followed up with the vendor and gave me a timeline for shipping. They again followed up with me the next day to provide the ship tracking information. Customer service at SportStop is always top notch. And their prices are reliably among the lowest available.

Tip for consumers:
Don't be afraid to chat or call with questions. They are incredibly helpful.

Service
Value
Shipping
Quality
Thumbnail of user jillh93
North Carolina
1 review
0 helpful votes
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March 2nd, 2018

Very easy to order and size. My son tried everything on and it fits well. It's nice to buy a starter package and custom fit the order. Reasonably priced and quick delivery. The season starts this Sunday and he's ready to roll!

Thumbnail of user ss308
Maryland
1 review
0 helpful votes
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December 28th, 2017

Ordered a lacrosse head for a Christmas present. The head was exactly what I ordered and actually arrived ahead of schedule. I was kept up to date with the shipping status etc... Great job. Thank you.

Thumbnail of user jennifera197
Maryland
1 review
0 helpful votes
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February 8th, 2018

Was looking online for my son and his new sport he decided to play. His friends parents told us about sport stop. We were happy with the prices. Lacrosse gear can be pricey. The shipping time was fast. Made my sons day when his new equipment came in, and his new stick. He didnt ware no time playing with everything.

Thumbnail of user frankd138
Colorado
1 review
0 helpful votes
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March 26th, 2018

My son is very excited to use his new goalie equipment and you mad it possibale for us to give it to him for his birthday. Your customer service was amazing. I had placed an order and your staff noticed I forgot the stick head and I was emailed right away I was able to order a head and it all showed up just in time. I will be ordering from your website again

Thumbnail of user lizs127
New York
1 review
0 helpful votes
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May 31st, 2018

My daughter is a lacrosse goalie, although her helmet didn't fit inside the helmet pocket, we were able to still latch it on using the clips on the bag so she doesn't have to carry it. Fits all of her equipment. We also added a clip to one of the stick holes to carry her cleats. Less stink in the bag.

Thumbnail of user arthurl149
France
1 review
0 helpful votes
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September 29th, 2020

I bought Warrior Jet Pack Max Grey Lacrosse Backpack Equipment Bag. It is not cheap. But I decided to buy it because I heard this company provides quality products. And it is really true. The tissue is very strong and it is cleaned easily.

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