Spotahome

Their reviews are 1.24 over 5. A terrible company and a scam. You can't see the landlords before you book so you might end up with the worst rental agencies of any city that cannot rent without access to these types of ghost platforms. No customer support to help you when you inevitably fall prey to the mostly shady and scamful apartment owners who want deposits 48 hours after booking, keep your deposit forever and do not answer neither during the booking process or after when you want your deposit back. Specifically I had an issue with Roomswerent, you can google the reviews to see how much harm they have caused other people as well. But the best part is no one else would let them lease through their websites anonymously except Spotahome which is why they promote their terrible apartments filled with insects, cameras and people entering your rooms! I contacted Spotahome immediately when I saw the reviews of the company and felt unsafe to stay there and pay deposits beforehand and they have only told me that it is my fault that they are enlisting terrible businesses their website. Another review by Medium is available to read about the same situation happening in Portugal to another girl. Please be careful, there are better and cheaper options do not go for this.

This business is not actually doing the retal but charging you 500 to connect with landlord first of all. I paid 2600+ and they kept adding additional ways I needed to verify after literally sending my passport, scanning my face and voice, sending my credit statement for address verification, screenshotting my confirmed payment. Yes all of these things completed and still I was removed access to my account because I wasnt verified and then the landlord reaches out under a different name and different email asking for my passport. Customer support is only available through email zendesk. And they're extremely slow to respond and only available in local hours. So 2am - 11am my time. Taking hours to reply to email. I requested cancellation and they sent me terms and conditions and privacy policies instead of info on cancelling. This is a scam they're trying to get people to apply so they can take fees for using the service and say they refuse refunds because it's not 2 months in advance even if you book in less than 2 months makes no sense. The landlord then can add a contract with additional fees and rules not mentioned on the original booking. It's a whole scam use another site that includes all payment within and is trusted. You'll have to report to your bank.

On Friday 9 of June we booked a house through spotahome wich initially I was shocked with the amount of money came out of my account, we were told one price of 1100 when in fact they've took 1900 on the arrival of the property we were met the landlord and his son ( we were shocked with the conditions of the property) after showing us around the landlord demanded extra 1000 pounds in case of possible damages wich my partner disputed because it was all included in the initial price the landlord and his son wouldn't leave until we paid it wich the state of the house was totally unacceptable so we left we tried to contact spotahome but by then the office's were closed, there was no kettle nothing to cook with and we were going to be there for 3 weeks.we read on the terms and conditions that we could cancel with in 24 hours if we found it unsuitable and they would find us alternative accommodation as the office was closed there was nothing else we could do but spend more money for another place.24 hours later we are still waiting for a response, we are totally in shock the way we have been treated the landlord contacted me when he found out we had left and to be honest I've never had to take so much abuse hopefully no one will ever have this experience.

The biggest scam and fraudulent company on the market, hands down. They utilize a false marketing strategy to make you believe they provide legit and verified homes —however, it's not true.

Let's start with the facts —this company is probably 4.1 on Trustpilot because they buy fake reviews. So check how legit these "one-review randomly named people" are on this platform.

First, the homes are around 50% above real market value; you'll surely find cheaper places on your own.

Secondly, my personal story was that they put me together with a landlord suffering from serious depression —also taking countless medicines (painkillers and sleeping pills), drinking on them, and constantly disturbing me with psychotic notes and messages. It ended in a way the landlord threatened me that if I was not social with her, I couldn't use certain things in the apartment.

Then I contacted Spotahome to resolve the issue professionally. Instead, they forwarded my message –that I write to them directly– to the landlord (yes, the Customer Service agent shared my private conversation with the landlord).

After the landlord kicked me out of the flat while accusing me of fictional things and harassing me via phone, email, etc. So this is what 'Verified Landlord' means in their vocabulary.

And what did Spotahome do? They promised me a refund in 15 business days. We are around one month, and I still haven't received anything. They won't respond to the ticket I submitted on their website; they disappeared with the money.

THE BIGGEST SCAM COMPANY ON EARTH. I will consider taking legal action against them. JUST GO AWAY FROM THEM.

They take your money BEFORE checking with the landlord if the room is avaliable and they take way longer than 24hours to get back to you (they took a month to get back to me to confirm my booking, take the money and then cancel my booking THE NEXT DAY). They're now REFUSING to give me back the 400£ they took for a booking they then cancelled!

The owner who was verified by this company was a fraud.
Be aware of that! And when you contact them they take no responsibility!

I paid for an apt unit in Madrid (overpriced) but i knew it and sometimes it gives me a sense of security that if am paying more is because i will receive better customer service and a all around satisfying experience. Well NOT THE CASE. I tented a unit specifically with a filter preference non negotiable AC unit for the summer.long story short the electric power goes off since the first week to the point that the refrigerator crashed for the electric shot downs. They kept saying they were on it and just letting my days burn while O got stock with no AC no fridge a lot of money lost in food that spoiled in the fridge and sweat nights. I demanded a relocation as the landlord kept trying figure out nicely the problem but is still day 49 and she hasn't been able to fic the electric problem. Spotahome keeps ignoring my email and phone calls. They don't care, they keep saying they are reviewing the case 35 days after! They made a BIG amount of money on my "service fee" and they also keep 20% of the lady landlord rent. I have been renting air bnb for years and NEVER ran into such situation.
However I am already acting on it a d yes, I have already filled out a complain with the police, the city, and the customer protection program that are going after then with lawyers.

If you have a problem DONT LET IT JUST GO! They are stilling your money and any inconvenience affects every detail of your stay at a foreign country!

They are a SCAM!

So I booked a flat in Berlin for 15 months when in reality I wanted 3, I was able to make this change easily and successfully. This was the only positive part about this experience. I had booked this apartment out of desperation as it is extremely difficult to find a place to live in Berlin that isn't a sublet of some person leaving for vacation and looking to capitalize on the few weeks their apartment will be vacant. I really dislike this because it places a lot of short term listings "on the market" when a lot of people are looking for a solid place to live. Back to Spotahome...when I booked the flat the payment was declined because they don't take AMEX and I had to use my dad's Visa to make the booking. The bank flagged it as potential fraud and sent him a message to confirm. He confirmed, but I never tried to make the booking again. Spotahome sent me an email the next day saying the ticket was closed. A few days later after receiving tons of emails and texts from Spotahome I sent one of their support reps a message saying the ticket was closed and that I was sick and couldn't move in (I subsequently received a response two weeks later from this rep after receiving more than 30 messages from other reps at Spotahome). Over the course of the next three weeks I've received emails and text messages every 2-3 days from Spotahome asking me to setup direct debit for my monthly rent along with asking me to verify my identity. I even got a message from the landlord asking what was going on and that he was raising the rent on me. This was about one week after I had mostly ignored all of these requests and Spotahome had actually sent me a message saying that I could rent the same place now for €150 extra a month. This company is an absolute sh** show and I would never deal with them again. I haven't even figured out whether or not they tried to charge my dad's card. I received a message from Michael, the guy I messaged in support that said they would cancel the booking and refund the initial fee. This was weeks after I messaged him and I received an email saying the ticket was closed. These people are amateurs and shouldn't be trusted.

We are unable to get reimbursed for an apartment deposit, for an apartment that doesn't exist. 500+€ gone forever. Don't use this site, ever.

They lied about the stolen and damaged items just to steal your deposit. They are liers and scammers! Don't use this website!

TOTAL SCAM of a service. Please do not be as stupid as I was and use Spotahome.
It seemed good on paper, especially for someone in a desperate situation, like I was. But unfortunate something that seem's too good to be true is usually isn't' real. As was the case with the apartment I booked through Spotahome.
They completely lied about the property and what the living situation would be in general - not to mention the pictures they featured looked NOTHING like the actual apartment.
This was one of the worst experiences I've ever had to deal with as a consumer. Seriously, the list of grievances and complaints are too long to list here. Total nightmare from begging to end.
Customer support (if you could call it that) was horrendous - as was their 'Polices'. I originally booked but because the place was completely inhabitable, I changed that to just the one month (I paid for upfront). They "allowed" me to make this change, but said they weren't able to adjust their commission accordingly. So they took their money based on a 6 month stay instead of 1 month - a huge difference. Also, I wasn't able to to file a formal compliant until I moved into the property but there was a time limit for that too - which they didn't tell me about. So when I finally was able to do so, after a stressful few weeks of trying to find another accommodation because I found myself homeless because of Spotahome, they said I was too late and was unable to submit any complaints.
Their ridiculous policies (which are in fine print) are designed for only them to benefit from - with the sole purpose of ripping you off.
Do NOT use this company. Not sure how they can even legally be called that.

Service ist schlecht.
Ich habe das Zimmer bei ihnen gebucht. Zuerst war eine Reservierung, erst nach der Bestätigung des Vermieters wird das Geld von Ihrem Konto abgebucht.
Nach der Email, die ich von Spotathome erhalten habe, dass der Vermieter meine Anfrage zurzeit nicht bearbeiten kann. Ich habe mir gedacht, ok ich will keine Zeit verschwinden, bei dem Warten auf eine Antwort von dem Vermieter. Ich habe geschrieben, dass ich meine Reservierung stornieren will. Sie haben mir bei Online Chat geschrieben, dass die Reservierung schon storniert ist. Ich habe mir perfekt gedacht, alles abgeschlossen ist und ich kriege noch die Bestätigung darüber. Naja, eine Stunde später bekomme ich Email mit der Bestätigung von dem Vermieter. Ab diesem Moment wurde mein Geld von meinem Konto abgebucht und auf dem Konto von Spotahome gelandet ist.

A plataforma aplicou um desconto na minha reserva que o senhorio "não sabia" agora querem aumentar o valor do arrendamento no segundo mês e se eu não aceitar devo sair do apartamento!