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SquareTrade has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SquareTrade most frequently mention protection plan, customer service, and year warranty problems. SquareTrade ranks 344th among Insurance sites.
I bought a TV and good Faith. Knowing that at the time, square trade was a good and fair company about fixing any issues that you may have with electronics TV's that sort of thing, but then when my TV had an issue with having lines and all of these different colors all over the place they informed in for me. Oh, well, we no longer cover that. But that's not a me problem I feel like this company just scams people out of money to buy their warranties and don't disclose every bit of the information of what is and is not covered. I highly suggest if you have a warranty with them, I suggest you call them and get your money back because it's ridiculous. You can cancel your warranty anytime you want with them and they will, give you your money back. I highly suggest you do that because they're complete idiots over there. Not a, one of them will do anything to help you.
Square trade only communicates via emails as they do not wish to speak with claimants. Then when you call they blow smoke up your $#*!,make excuses to get your call ended. You never speak to the same person twice when you call and that person can not give you an answer. I bought a 58" RCA TV & extended Square Trade extended warranty from Walmart(Only choice you have). TV totally quit working after 2 1/2 years. Still fighting after 5 days to get any responses as to my claim. No responses to e-mails. I don't understand how Allstate can partner with such a horrendous outfit. Basically they get your money and screw you when you file a claim. Square trade does not want to part with one cent of your warranty money. Biggest scam on the planet. Sad as this is the first extended warranty I ever purchased in my 72 years on this earth. All Square Trade will do is blow smoke up your $#*! when you need them. Disgusting.
I will never again purchase or recommend anyone to purchase a warranty through Squaretrade. I purchased a PS5 console through Walmart and payed retail $499. I spent months trying to get the console, so when I finally got one I purchased the extended warranty through Squaretrade for piece of mind. One year later the disk drive stops working so I filed a warranty claim and sent in the console to be repaired. This is a very simple repair to do on these consoles, plug and play disk drive, so I expected no issues. A few days later, the company emails me and says my console is beyond repair and they can't replace it for the price I payed so they send me a $499 Walmart gift card. This would have been nice if my console had been for sale but it wasn't. My warranty contract through Squaretrade clearly states repair or replace. I didn't want a refund, I wanted a repair or replace and they refused both options. I called customer support and spoke to two managers to try and get my original console back, I didn't care if it was repaired or not and I didn't want the refund because these consoles are very hard to get. Both managers refused to send my console back. They did refund the price I payed for the warranty but only after I stayed on the phone with them for an hour. So In my opinion, this warranty would be good for someone who is ok with only receiving a refund for their item. If you buy a next gen console from Walmart and purchase the extended warranty through Squaretrade, there's a good chance you won't get it back when you have to send it in for a simple 10 minute repair. I'm leaving a honest 0 star customer review
Tip for consumers:
They could not fix a simple repair on my console.
Products used:
PlayStation 5
Read lots of reviews about them. Have two of them on my home electronics... have to wait and see how they turn out.
I am currently holding for answers from Allstate for the 10+ time. I was supposed to recieve my computer two weeks ago. I still do not have it. I had requested a change of address to redirect the package (i was on vacation and was told the package would be delivered during my time on vacation). One rep said he did that one week ago, but that sometimes "fedex doesn't accept change of addresses." Called Fed Ex they said they have never rejected a claim. So Allstate lied to me, though, it was referred to as a "misstatement." by another representative. This company is a con. I trusted that my computer would be delivered to me two weeks ago, and because of the restrictions put on by Allstate - I can't do anything about getting it returned to me. ONLY allstate can make changes - and they haven't been willing or able to do that. Since they have had my computer for a month, if i don't receive my computer...or reimbursement of my computer...I will be filing a police report of theft.
Update. I still do not have my laptop and no one can tell me definitely where it is. It's been one month since it was supposed to be delivered. When I last wrote my complaint...I have had at least 5 more conversations, not counting the endless emails I've sent that have not been returned. They promised me a refund of the $99, which I have not received either. The kicker...if I want to provide a notice of arbitration...I have to spend another $250 in order to file it. I already had to buy a replacement computer because Allstate has held up my computer since February 28th. I can't even believe how terrible this whole process has been. Do they think I'll just forget about my $1000 computer?
I want my computer...or I want to be reimbursed.
You people get paid to make people suffer. Please make us jump through more useless hoops for us to get simple service and what we paid for.
Squaretrade should let you know that they require a shop to give you a certificate so that they can replace your phone.
What a waste of my time.
After paying over $500 over 5 years for warranty on my iPhone they have a deductible of $96.57 to try to fix a 5 year old iPhone. Disgraceful.
Tip for consumers:
Don’t buy squaretrade warranties
Products used:
iPhone
They are very bad on helping you out when it come to purchasing the plan beware they are horrible the will take the money but not help you out
Products used:
furniture
Square trade took advantage of me. I didn't get what I paid for. Don't you research before buying square trade.
Tip for consumers:
I had a bad experience with Costco and squaretrade. I didn't get what I paid for. They want to downgrade my television. I can't accept that.
Products used:
Television
Website sends you in circles and you don't have a choice to even talk to a rep to file a claim. Dont waste your money
This is a 2nd party extended warranty insurance through ALLSTATE be aware ALLSTATE sells it when you buy electronics but they don't want to be held accountable. It is almost impossible to file a claim. You have to start with a claim that take hours to navigate through in order to get somewhere. Once you are able to get some sort of lead, this is just to buy them time. In my particular case they send me to apple store, apple told me they couldn't do anything it was out of factory warranty. I spent another few hours trying to have someone understand my problem. Finally they emailed me a shipping label to send my labtop to their repair center. After a week or two of not knowing where my laptop was, i get back from fedex only to find out nothing was ever done and my labtop still doesn't turn on. When i called them they said there is nothing they can do but because they found some small corrosion and that voids the warranty. My labtop never has been close to wate, funny apple said just needed a new battery and thats what it was all along because i had the battery replace and it work just fine.DO NOT BUY THIS EXTENDED WARRANTY IS NORTH YOUR TIME.
Tip for consumers:
I'm just hoping someone put stop to this scam
Products used:
APPLE MACBOOK PRO FROM WALMART.COM
Horrible customer service. I am uploading THREE items (2 itemized invoices with prices before and after tax etc) plus a receipt stating that I have paid and the first reply from their end is that the PRICES are missing. I resend the items and CIRCLE the amounts for them just to receive another email a day later claiming that the ITEMIZATION is missing now. What a joke and what a poor way to treat customers. Had to chat for over half an hour and then was asked to send them my PURCHASE HISTORY? I then read other reviews online and found out that this seems to be your method to treat customers. Had to chat again (since they had promised my refund within a couple of business days which did not happen) Then I receive another message because all of the sudden they found out that the item was a little less expensive than the repair (which was crystal clear from the get-go) They then paid the item price (which they should have agreed on from the beginning of my claim) Very disappointed in Allstate which once was a reputable company in the past. Thanks for all the trouble and unnecessary time invested.
I had theft my in swimming event in hasselby beach my phone and my AirPods gone everything I have money card bank,Worst insurance I ever had, I will advise everyone don't do any business to them.
Tip for consumers:
Worst insurance cover.
Products used:
AirPod
JB hifi must be getting kickbacks to sell this junk when you can pay less and get Applecare+ which includes cover for loss or theft
I bought a laptop from Ebay. It came with a one year warranty. I tried to file a claim and the rep. From Square Trade told me the laptop had prior issues. How the HELL would he know this. At the time of my review I have filed a complaint with the CA AG office. SQUARE TRADE does NOT stand behind its protection plans. IT IS THE WORST! THUMBS DOWN. Hi Jess,
Congrats on your new purchase(s)!
Item: ~OVERSTOCK SALE~ 15.6" HP ProBook Laptop PC: 8GB RAM 512GB SSD Win10 Webcam
Item ID: **************
Quantity: 1
Order number: 07-*******-*******
Your eBay Refurbished item(s) comes with a one-year warranty serviced by SquareTrade, an Allstate company. Your warranty is automatically applied from the date of purchase.
Getting your item repaired or replaced is a breeze. Simply keep this email in case you ever need to make a claim. If your item was purchased as a gift, please contact SquareTrade directly to transfer the warranty.
Ordered more than 25 items and don't see them listed above? Don't worry, your warranties are already activated directly with Allstate. You can also register, view, and manage your plan(s) 24/7 here.
If you have any issues with your purchase, or have further questions regarding your warranty, please contact Allstate customer service.
Enjoy your eBay Refurbished purchase(s).
See warranty details.
Tip for consumers:
SQUARE TRADE IS THE WORST. THEY STAND BEHIND NOTHING.
Products used:
Laptop
NOT WORTH IT!
THEY MAKE IT HARD TO FILE CLAIMS AND GET PAID
CROOKS.
DON'T BUY THEM. I'D GIVE THEM A ZERO IF I COULD.
Tip for consumers:
It took me hours on the phone, with no help only BS excuses why my claim did not qualify.
Blades deteriorated in short order. They claimed it was an accident. An accident is if you run nails thru it or drive over it with a truck.
They are crooks.
Save your money!
Products used:
Planer Blades
It's currently 8 PM and I have been on and off the phone with SquareTrade since 4. This has been such a terrible experience. So, let's start off with the fact that they couldn't "find" my claim. And hours later, It was found. I have called 6 different different numbers and talked to a total of 7 different assisoates. Then, they find my claim & tell me, that my laptop (mind you, I had already called HP and tried to trouble-shoot with them). That I have to send my product in. I have drive to my nearest Fed-Ex, use a box, get bubble-wrap, and send it through. BUT, it's hassle-free, right? Because, they offer a free shipping label?
My issue is that I don't have a printer, and was suggested I once more- drive to my nearest library.
SO, then. At this point it's 7:30, I'm dead-tired, and I tell them "FINE".
Then, I go to my email where the "free shipping label is". And what happens? It states "access denied". Yay!:(
I call back, wait. And get told to try it on a different system. OH, you mean the system that is broken? Ok, let me do that. NOT.
I then have to download Google Chrome after being told to try a different browser. SHOCKER! It doesn't work! At this point, I've tried Safari, Google and Google Chrome.
What is their solution? To send another email!
The same thing happened! WHAATT?
At this point, I have basically broken down, I'm stressing. Because something that I use everyday for work is now broken, I was told I have to wait for the repair, and NOW, I have to wait for another email so that the SAME thing will happen.
Their solution to if the email is still not working, is to have Fed-Ex attempt to print it? You mean with the non-working link?
I couldn't NOT recommend this more! It's sucked, and I wouldn't wish anyone to have to deal with this company.
So annoyed!
Tip for consumers:
Just don’t use it. If so, I wish you so much luck!
Products used:
Laptop
Trovano cavilli per non pagare, pessima assicurazione, ti dicono che sei coperto per il furto ma poi non è vero solo se sei rapinato con violenza... È un pacco di assicurazione... SCONSIGLIATISSIMO
Products used:
Telephone
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