SquareTrade

Paid for the warranty on my living room furniture. Took a little over a month to get confirmation that they will cover it ( all was covered on my warranty) back and forth to get approved tried to get out of it. Then order the parts and took another 14 weeks to get them in. Altogether 5 months to have my love seat repaired due to the couch material ripping. Don't get the warranty not worth the hassle and time to get it fixed.

After 2 years, the top of my couch is faded and the cushions have completely collapsed. It is very uncomfortable and unattractive. According to SquareTrade, if I spilled ketchup all over it, it would be covered, but fading and the structural failure of the cushions isn't. What a waste of money.

In my experience, square trade lingers on phone support, misguides for steps to take to possibly avoid sending a technician out and after five months has not been able to solve a refrigerator problem. I would spend way more time upfront to try and make the best purchase OR avoid a large purchase and find a work around so you don't need to rely on warranty or tech support OR make a limited investment so you can recoup and justify the purchase.

I intended to trade my phone in through JB HiFi. No contact or instructions from SquareTrade after purchase of my new phone until an email today informing me the 28 day trade in time had elapsed and my credit card was debited without warning.
When I sought to correct it by asking how to send the old phone to them the same day, they refused and I was informed the case was closed.
Could not recommend this company's practices.

Square trade is a waste of time. Bought cover for an ipad only for them to say they havent got any information on my account. I spoke to 3 different people telling me different things and sending me on a goose chase. Do not waste your money or time with this company.

If its a cheaper item, they're great at replacing it right away with the same item. If its an expensive TV. They send parts out and a technician, which the TV was worse off then it was before. When offering a replacement tv, they offer a tv that's about half the price and not anywhere near comparable. After arguing with them, they offered a tv a step right below the current tv saying its comparable. A different processor and half the HDMI ports isn't comparable in my book. Then they throw different brands at you. They wont replace the tv with the same model/series or the replacement model/series of the tv if there's a new series of it. I would rate this place 0 stars if I could.

I brought sofa set 2021 5 yr warranty never said damage had to be reported in 30 days like what difference its damaged
I was in hospital for months stroke knees giving out ect 2 Surgeries
So they don't want to replace I'm disabled a widow and live alone I just want what I paid for

I have been calling Square Trade for weeks now. To settle my claim, from furniture I purchased from Wayfair. Square trade made a mistake and gave me an E gift card which I specifically said I did not want in the first place! I do not want to purchase from Wayfair again! And I did not want to deal with this claim process again.Well Square Trade made a huge mistake and issued an
E giftcard anyway now thay can't reverse the mistake THEY made because they said the claim was already approved and processed. They did however own up to the fact that there was a miss communication and that I was completely miss informed that the reimbursement could be reversed to a check, WHICH IT CAN NOT!.so I was offered 150.00 because I was inconvenienced! This is totally unacceptable so I lost 353.00...I refuse to used this E gift card that I specifically said I did not want. This company WILL NOT fix their mistake and the call takers are not trained properly and obviously do not know their procedures and protocols so they just LIED to me instead! So me as a consumer has to sit and take this mistake that this company made! I refuse to let this settle! I will call back on Monday.im so glad everything is recorded because when this goes to court all the proof will be there. Be very very careful about claims im sure im not the only one this has happened too!

This is the worst company I have ever dealt with. I had extended warranty with them, and when I called they could not find the warranty. The retailer called them and supposedly straightened it out, but when I called back they said they needed the original invoice, which I had sent. Then they said it takes 2 business days to receive the email. Meanwhile I have a broken refrigerator and no ability to get it fixed. Beware this company delays until you get it fixed without them so they don't have to pay. In short don't buy a warranty with them.

Very dissapointing service!

I had GALAXY S22 ULTRA and ufortuanetly after 17months I broke the screen. I raised the claim with the SQUARE TRADE and I was advised that they don't have same device in stock to replace so I will have to wait up to 6 working days to recive the phone, as they need to order SAME device.
I accept the fact it will take longer than should but I was happy with the solution so I paid £99.
Few days later I received the phone which was SAMSUNG S 5 MINI. Feels like joke now! There is nothing even similar to what I had. I called SQUARE TRADE and I was advised I need to wait 48h for decision if I will get SAMSUNG GALAXY S22 ULTRA. VERY VERY VERY dissapointed with the service and mistake which they did sending me very poor old quality phone instead! I can't run my business with this device as I lost my 105MP camera and having 8MP now!

BOUGHT A CHAINSAW AT THE HOME DEPOT IN LEESBURG, FLORIDA AND THE HOME DEPOT PROTECTION PLAN AT THE SAME TIME. HOME DEPOT DID NOT TELL ME THAT IT WAS NOT THE INSURER BUT ALLSTATE-SQUAREDEAL IS. THE CHAINSAW WOULD NOT START. SPENT MANY HOURS AND EMAILS TO CONTACT SQUARETRADE BUT THEIR ONLINE REGISTER WOULD NOT ALLOW ME TO ENTER THE SALES RECEIPT, THUS THE WARRANTY IS BEING HONORED, DID EVERYTHING THAT THE WARRANTY TECHS ASKED ME OVER AND OVER TO DO. MY WIFE SPENT HOURS ON THE PHONE PLACED ON HOLD WITH THEIR WARRANTY SERVICE DEPARTMENT. ALL THAT WE GOT WAS A ROUND CYLINDER UP THE YANG-YANG. FOLKS TRUST ME, ALLSTATE-SQUARE DEAL ARECROOKS DON'T WASTE YOUR MONEY ON THE HOME DEPOT-ALLSTATE-SQUAREDEAL "PROTECTION PLANS". JULIAN HARPER, HOWEY IN THE HILLS, FLORIDA.

Bought headphones and 'insurance' Feb 2024
Sent all info into all state/ square Feb 2024
Kid has accident March 2024
Went on line to file claim
Found everything seemed easy but hit a snag
Called CS - super friendly and said system was down - please wait
Waited until next day - send on line and found that my account had been reassigned to an OLD/DEAD email
Called - 90 min later - after many conversations and many times I explained they said it would get fix - wait 5 hrs and for an email
I waited
Well email arrived and basically said u loose your warenty if u cannot access the previous email!
I never gave them this email
They pulled it and filled this out
However they will not offer a fix
They give perpetual runaround
They appear nice yet never fix anything

Do not waste your money this was a total scam
All state should loose their license for participating in such a disgraceful business model

I purchased the Squaretrade phone warranty plan through Allstate mid year 2023. March 2024 my phone fell & broke, I took it to get fixed cost $381, submitted claim with receipt & they denied claim saying pre-existing which it was NOT! WORTHLESS WARRANTY DO NOT WASTE YOUR TIME OR MONEY ON.

In 2020 I purchased a night owl security system from Sam's Club, along with a warranty plan from Square trade for three years, after the manufacturer warranty expires, something they did not tell you on the pamphlet for your warranty is that it starts the day of purchase not once the manufacturer warranty expires. My night owl security system stopped working in November 2023, However, in my Square trade Allstate account the security system warranty was expired. So the policy would not cover the security system. So basically they cover one year at the same time the manufacture warranty covers, but does not allow claims if the manufacture warranty is still in effect, so the first year of your Square trade warranty is completely pointless. So I purchased a 3 year warranty that truly only covers two years And Not three years after the manufacture warranty expires. Complete waste of money.

The worst experience i have ever had…
The worst experience i have ever had with squaretrade insurance its been a month or so my has lost her phone and they are dragging the case without no reason even she has submitted all the documents they needed she has done police report etc and put on long holds blaming to three that they didn't complete their documentation and three is blaming to squre trade and straight away they said we are not responsible for any thing and they deduct direct debit every month without given us what we want we have done all the documentation each and everything but they dont care …… actually they are scammers three and squaretrade both are doing scam just looting our money ……. Stay back fron them i suggest everyone take back your contract from them and stop be fooling us …. Disgusting they are …

I purchased a treadmill since 10/2023 the manufacture it's not replacing the treadmill that don't work at all,send emails/pictures/videos and they will not resolve anything it's 1/23/2024 still waiting on a empty box supposed to return the treadmill! Never Again will purchase anything with this manufacturer

We purchased a Samsung microwave wall oven combo unit from Costco, a very expensive unit, almost $4000. Little over 2 years, the microwave handle has come loose. I submitted a claim for repair, probably takes a tech 30 min to fix. But, I was told these are cosmetic issues and do not impact the functionality of your appliance. So wait until the handle breaks off. Seriously!

Bought the warranty for my office funiture and don't like anything about it. Will never buy it for any of my purchases.
Have submitted numerous screenshots of the purchase from Amazon's app with the details requested, but AllState/SquareTrade insists they will not honor the warranty. One agent kept me on for 30 minutes and said they will, and "the backroom" office sent an email hours later saying they won't.
Ridiculous!

SquareTrade refused to honor a contract on the basis that I have filed too many claims with them in the past. Refusing to elaborate what they meant by this they promptly refused to reimburse me for the money I spent to buy the warranty. In regards to making claims with them in the past, if anyone knows video game controllers they will know the wear and tear they go through and can breakdown quite easily. Because I have filed claims with them in the past due to this very reason, they refused to honor my current claim I have about a broken controller. In other words if you actually use their warranties they will simply stop honoring them. I do not remember reading any of this in the fine print but apparently thats a thing. Additionally, their customer support was useless during this whole process and strung me along for a month and a half before finally refusing honor the contract or even reimburse me for buying the coverage. Scam company so beware!

I have tried contacting the corporate office of Square Trade to speak with its leadership. However, Karl Wiley and his team are hidden behind their 1-800 number. The employees in the call center tell consumers that they are not allowed to give out the corporate office phone number.
This range needs to be replaced with one that is usable. I want to be able to cook cornbread, lasagna, roast and other foods, but I can't on this non-workable range that costed me a lot of money.
I am asking that the Federal Trade Commission resolves this matter. I believe that Square Trade has a history of recklessness. I believe Square Trade and Karl Wiley needs to be stopped because they are stealing money from consumers.
This company has lawsuits against them. If I had known this I never would have purchased an appliance from Nebraska Furniture Mart with warrant through Square Trade. I believe both companies offer horrible experiences.

Do not buy. It is a waste of money and a scam. I bought a full protection policy in my couch. They took over 5 months to even follow up on the claim and send a technician to my home to evaluate the couch then said they would need 14 weeks to order parts. When I asked for a better resolution they said no. So over 5 months to get a technician and over 3 months for parts, leaving my house with a broken couch for almost a year from filing and then the parts never came.

Purchased online Walmart Protection Plan powered by Allstate on 8/25/21. As requested. Emailed receipt of purchase also. Filed a claim for sofa repair on 12/6/23 (sofa back pillows warping)As requested sent photo. Claim immediately denied: Why denied? Discoloration, resiliency shown on photo. I am very disappointed. A service person should have been assigned. Reviewing from a pdf photo should not be a deciding factor for denying my claim f/ furniture in home repair! I Will Never Recommend anyone to purchase a protection plan from Allstate. Very dissatisfied with your Allstate Protection Plan. What a waste of purchase!

I had the little piece break off of my fitbit 3 days after receiving it. They refused to fix/replace it saying it wasn't a mechanical issue. According to their warranty they are supposed to replace it as stated.