SquareTrade

I bought a warrantee for a $800 hot water tank. When it died and filed a claim, I was told it was for the labor not the hardware. Still not sure if they will ever pay anything. They do a good job of collecting their money.

Thanks for sending my vacuum back to me still completely nonfunctioning. Also, thanks for wasting hours of my life while trying to understand your support technician whom has whistling, children, and even chickens in the background. May I speak to a different Rep please, I cannot hear you? "No".
Weeks later... still a broken vaccum

I tried to file a claim over a week ago. I never gave them an email but they said I did and that I had to change it and wait 24-48 hours. It's been a week later and I keep getting told please wait 1-2 more business days.

I filed a claim on a sectional couch from Biglots. It was two pieces which meant I had two separate policies. They approved one but denied the second even though it was the same piece of furniture. I selected a refund check for my claim and they sent my a gift card. The 8th time I called I was told they don't offer refund checks for that merchant, asked to speak to a supervisor that told me that was a lie and that it was their fault but since the gift card was issued their was nothing they can do. SquareTrade claims 1 free replacement, exactly how to I replace a two piece sectional couch with $350!

I sent them some Sony Headphones to be repaired. I clearly told them to deliver it to a different address. Of course they sent it to the wrong address. I'm so disappointed! These headphones were expensive and I was using them to study with. I will never buy this SquareTrade insurance again. They are horrible.

When I filed my claim for my extremely large area rug, the process was redundant. They kept asking for the same thing over and over again AFTER telling me that my photos were received. AFTER telling me my affidavit was received. It was a horrible process. Then I was told I would hear from someone in 1-2 business days about pmnt. I waited 5 days n called back after not hearing anything. I was told to wait 1-2 moe business days. I hope whatever store I purchase from in the future does not use Squaretrade. I have so many calls on my phone to the company for the same issue. It took too many calls for a resolution. I hated everything about the process. No thank you!
#*******130

This company consistently lied about tv replacement after they half fixed the problem. I shipped tv to them to repair which lasted less than a year. The pixels fell again and they lied about replacement, and then they promised a refund and lied about sending it. And by the way the TV was under manufacture warranty not even the one I paid extra to them.

To whom it may concern,
I have now been trying to file a claim for an air mattress protection plan I bought, through Home Depot with Square Trade… It has taken 5 days just to get my documents reviewed, and approved, so that I can start to file the claim. Ellica, a supervisor in claims could not tell me when the documents would be approved, or if there is anything else needed. She was completely useless, and SquareTrade is wasting money paying her a salary… To say that I am dissatisfied with this company's performance is an understatement. I will Never purchase another protection plan product from this company again!
D Badee

Do not ever get all state protection plan (square trade) Bought a printer from Walmart with a protection plane in March of 2022. It broke in September of the same year. But was ok because I had the protection plan. Worse day of my life square trade has the worse customer service, 1st they ask is if I called the company that made the printer, why would I need to when I didn't buy it from them. Got a box set it form them to pick up the printer. Should have know something was wrong when I got the printer with in days. When I got the printer back I had to send it back because it had an error message on the screen. Again they ask if I called the company. After weeks of having the printer the second time they could not fix it. The only option with out asking me was a Walmart gift card. Could not get a straight answer as to why that was my only option with my money was a Walmart gift card. It was up to all states protection plan not the customer on how the money get refunded.

Horrible customer service. Very unprofessional if I could give no star I would. I have a current phone claim with them right now and nothing has gone right. The review team is absolutely appalling and almost very much have no idea what they are doing. I have sent everything they asked and still day by day they keep emailing me asking for the same things. Now they are asking me to send something I can not even do. Because I did not use the service they are asking me to provide. Simply very unprofessional. My phone company Three has signed me up to this company and any new customer to Three AVOID GETTING THE INSURANCE POLICY THROUGH THEM. Rather get your own with other independent company for your own sanity.

I sent in a robot vacuum to get fixed that I had a warranty on. It was a Roomba and I packaged him up nicely and neatly and clean and he was sent in. I am not even joking you in a couple days I received an email where they were going to try to take away my warranty stating that animal feces was found inside. They refused to provide pictures and we're going to attempt to cancel my entire plan. They sent it back to me, and when I opened it up it was just as clean as when I had sent it and I mean clean! I am super super disappointed in the laziness and unprofessionalism. I called back because I have proof and pictures and I eventually was able to get a gift card with the replacement amount that it cost. It was so much of a hassle I don't think that you should ever take the chance always go with asurion on AMAZON.

I did eventually get a replacement, but it was completely through Amazon. They clearly knew that SquareTrade wasn't going to uphold their end. When I called SquareTrade, the first thing they did was transfer me to multiple people, all with long holds, all with excuses why they weren't the right department. I just went to Amazon to complain and they handled it in 15 minutes.

I really wish there was the option to give them negative star ratings. I lost my iPhone 14 pro max on 13th February in Birmingham (harborne high street). I have been calling them and provided them with every unnecessary requirements they requested but they closed my claim for no reason. This is the most pathetic and unapologetic company.
The representatives are so rude and do not even bother to listen to your stituation. BEWARE as three company directs you to this insurance company when you buy insurance from them and then do not pay attention to your despair. It's the most pathetic experience I have ever had with any company. Please stay away from them.

I want to start by saying I wish I could give this zero stars because it doesn't even deserve one star. The customer service was horrible, the level of knowledge that the staff had was horrible the way they investigated my complaint was horrible and the way they handled my complaint at the end was even more horrible. Because of this company and their inability to focus on my needs over their protocols I ended up in a mess. The utter stupidity of the staff that I spoke to on the phone was embarrassing. As a consumer, I deserve better. When I purchased a warranty, it was supposed to make things easier not harder. The exact opposite happened with this experience. Everything was hard. And at the end of the day when I got my laptop back they had reset it to factory settings without even calling me to tell me what was wrong or to ask me if I wanted it to be fixed. So now I have lost everything that was on my laptop prior to it being fixed. To say I am frustrated is definitely an understatement. I really wish the person I spoke to would've walked me through step-by-step the protocols so I wouldn't have ended up in this situation. But clearly she didn't know the protocols either. From now on, I will probably not buy a warranty for a laptop and will just deal with the problem on my own. I should've been allowed to have my laptop fixed in my city instead of having to FedEx it to another state and have no communication with the people as they assessed the situation. This led the more problems for me. The management admitted that their staff fumbled the ball and offered me $50. Wow $50. What is that going to do to fix my situation? The lack of compassion, remorse and empathy was astounding. What an embarrassing company.

Buyers be aware of Square Trade a division of Walmart Allstate Protection Plan when you purchase warranties. Walmart gives you credit Only for purchased price of the item. For warranties, you have to contact Allstate Prot. Plan. Even if you file a claim for refund, that does not guarantee you will receive a credit, it requires repeat efforts to get your money back. I suggest to contact Walmart CEO by email or tel.

This company is ridiculous. I had a policy with them for 15 months. I needed a cracked I-phone screen repaired and went through their process. I was APPROVED and paid a $74.25 deductible and was to be sent an approval e-mail to take to a repair store to get the repair done. Because my e-mail on file was entered incorrectly by them as brain@... instead of Brian@... I never got the email. I was told I had to update my account and prove I had coverage. 5 days later still no resolution after multiple calls and e-mails and their supervisors supposedly escalating the issue. One agent even "found" my policy that I was supposed to prove I had per their policy. Now I am having to dispute the charge to my credit card since I never received what I paid for and multiple supervisors couldn't seem to make a common sense decision to simply send what was needed to the correct e-mail. Extremely disappointed and canceling my policy.

I purchased and immediately returned a power recliner from Wayfair. I have been given no choice but, to contact my bank to dispute the furniture warranty part of my purchase. Wayfair and Allstate are yet to refund my 5 year warranty for a item that was immediately returned. Allstate was called twice. Wayfair was called numerous times. I am disputing the missing refund with my bank. Allstate likes to haggle in emails and has done nothing to correct this issue and offer me an instant refund of my money. I would give their service zero stars. It has been a terrible experience and they have done nothing to correct this situation.

It was explained the 4 year extended service plan began at the conclusion on the 1 year warranty giving me 5 years total. Well a little past 4 years the Vizio died. Sorry I was told the 4 year Extended? Warranty ran concurrently with the 1 year warranty thus they denied what I was told I paid for. I guess extended service means you in essence paid for 4 additional years but get 3... why was that not explained? Lastly I have never gotten less than 10 years service from any of the many TVs I have owned and in fact more than 10 years on most. This says all you need to know about Vizio and Costco warranty providers. Wish I had kept receipt as there was no mention it ran concurrently with the mfg warranty. I through it away with the trash(Vizio)

BUYER"S BEWARE. This company is easy to sign up for and that is where it ends. Filing claims and canceling is made nearly impossible. My advice is to stay away from any product or service using the Square Trade/ Allstate name. You've been warned.

Do not buy a warranty from these guys. I bought my HP printer at Office max and paid for this warranty.
I have had to run through so many hoops to try to get my printer fixed. I have given up and just bought a new printer

I bought a chair from Staples and purchased the Square Trade protection. I was told by both Staples and Square Trade that wear from everyday use and even damage caused by animals was covered. I submitted a claim because the seat is tearing and uncomfortable to sit on and my claim was immediately denied with no explanation and no consideration. I will never purchase from Square Trade, Staples, Allstate or any company associated with either one of them again!

I spent over 5 hours within a 2-week period, communicating with customer service. They transferred me, suggested I complete the claim online, online suggested I call a different 1-800 number because it was not their department. I called and I was transferred a total of three times because none of them were the correct department. The end result, the claim was not covered because it was not a mechanical issue, which it was but they did not care and tried to sell me some other crappy plan.

I bought the furniture policy for an outdoor umbrella - the umbrella broke during a storm - (no it was not upright) and they refuse to cover it citing that weather is not covered ALTHOUGH the policy information you're sent does not state that in writing as an exclusion. They offered me the $ back that I paid for the plan but refuse to cover the loss. Don't waste your $ - the point of insurance is to indemnify you in the case of a loss. To spread the loss and hope there aren't any. Ie: they hope to collect your cash and hope you forget the policy. Don't do it - simply not worth it!