Square Inc

I have been using Square for several years recently I realize they have taken money from my account saying adjustment but when I called the customer service to find out what happen they don't have any explanation they keep on saying that somebody will call me from square but so far nobody has contacted me this has happened throughout the years I just realize it's thousands of dollars that they have taken from my account saying adjustments. I have a small business I have been depending on square for a long time but beware Because there's no explanation whatsoever for the amount that says adjustments I want to know where this money go but still nobody has replied me back

DO NOT USE SQUARE - THEY ARE CROOKS! I set up an account with Square to process payments specifically for Spa Finder Gift Cards. The account processes them seamlessly. I began in May 2023 and the funds never transferred to my account. I kept thinking I had something set up wrong and kept trying different settings and re-entering my account info. When I finally gave up and called them to ask for help setting up, they said they would have to refer me to another department higher up for review and they would email me. I instantly received an email stating my account has been deactivated. They stated that my funds will be released in February of 2024. (This was November 8,2023). No explanation...nothing. Every time I call they say "the decision is final." They will not forward me to a supervisor or anyone else... Always...the decision is final. I even had my banker call them and tell them the code and laws stating this is illegal to hold the funds for 10 months. I cannot speak with anyone and they only send generic email saying "account is deactivated". They are holding over $5K of my money and I am a small, local business...this is literally my payroll. I do not know what else to do. How are they legally allowed to do this?

They are theives stay away! I opened a brand new account, processed some credit card charges and had 1 transfer to make sure it worked. I then processed a larger credit card purchase and they immediately deactivated my account with no explanation. They won't answer the phone unless you have an active account. I am no longer able to access the account online. And they do not answer their emails. They are nothing more than thieves and I hope they all go to hell.

They froze my funds for no reason and wouldn't give them back. But gave me the green light to continue accepting payments from customers. After multiple attempts of trying to get my money back with no success I filed a complaint with the BBB better business bureau. The very next day my account was unfroze and my money returned. I should of started at the bbb from the beginning of all this mess. I'd stay away from stripe too if you can. We just started using Costco 3rd party payment processing. Customer service has been 5 star and processing rates are 1% cheaper. Thank god for the BBB better business bureau. Without them our money would of been gone forever.

Have been using Square POS for over 10 years with no issues until they started issuing refunds to customers that were never requested. After two months of their engineers "working on my case" they still haven't figured out what the problem is, they have not compensated me for the unauthorized refunds, have not contacted me back every time I call as they claim they would and my request to speak to a supervisor was rejected. And automatic refunds are still being issued. UNBELIEVABLE. I will be closing my account and getting another POS.

I have been using Square for the better part of 2 years now and it has been one issue after another. Their absorption of Weebly is utter garbage. The latest issue (that has yet to be resolved) is the inability of their two platforms to communicate with one another. Square's back end and their online selling platform (Weebly) have yet to communicate will with one another so even though you bulk upload an infinite amount of product on the back end with their title, SKU, description, location, and amount in stock, the online selling platform (where you actually sell product) will forever say 0 in stock so you actually can't sell anything at all. Their solution, to manually update and save each one until their engineers figure it out. Save yourselves time and trouble if you want to sell online and manage inventory. Go to Shopify or literally anyone else. Square has yet to get their $#*! together and I don't think they ever will.

Their system is easy to use but if have a problem the customer service is the worst. They scam and do not protect you. No one gives answers other then what is written on a format they cannot think for themselves. Chargeback, forget it you lost even if you have everything to back it up. They pass it to the bank and do not fight for you at all. And when you call to get answers they just say we apologize and repeat what you say. Never a resolution to your answer. I think they just don't care because they got so big. Guess what Helcim is awesome, better rates and people you can speak to anytime with real answers #helcim

WORST MERCHANT COMPANY EVER! DO NOT USE! I ran my first ever transaction with them via the app almost $2500 for a 2 night vacation rental. It went through just fine. Then they contact me via email asking me 20 questions about my business. So I give it all to them, everything they asked for. Then I receive another email stating they are deactivating my account and holding the funds for a period of 90 days then they will release the money. I called the company, got a live rep on the phone which told me everything will be sent via email only and then hung up on me. No explanation whatsoever to why this happened. I sent them my EIN for my S Corp/LLC, photo ID etc. If something seemed off why wouldn't they reach out. To add, why are they requiring this info for simple CC transactions anyways. I feel like they stole from me. I will never use this company again and I will go out of my way to spread the word on this experience to all business owners and people I know. Do not ever use them.