Square Inc

Description of Complaint:
My client purchased services from me October 25th 2022 for $900 payment which was received by me Amex made a mistake and entered a false dispute due to fraud they claim they credited my client the 900. Which was a total Bank era my client straightened it out with American Express and they have since rebilled the client I attached the letter from American Express which I sent to square 50 times with no response and no help they continually attempt to debit my personal checking account for this $900 which was a mistake. That they won't correct. American Express has corrected it and said they sent the money back to square, square does not have it or says they won't do anything they told me to get a lawyer they told me they closed the case after 25 days they're useless they're Liars there agents make up stories they promise to return phone calls they never do and they've been attempting to steal this $900 out of my personal bank account when this sale was legitimate and in the end it was Undisputed and there is no claim according to my client see the letter attached from American Express where is the $900 I'd like to know why no one wants to tell me that. American Express says they sent it back to square where is it where did it go they refuse to open the dispute back up to make corrections to the mistake and continually try to rob me out of $900 out of my personal bank account do not use them their Crooks I don't know what to do to get this resolved so I'm filing a complaint against them Please see the letter enclosed from American Express where they re-debited my client and sent the money back to square which they don't know anything about or want to know anything about it. What kind of business are they running where they can't provide customer service to their client me sprinkler Pros Inc, in business 50 years. I've never seen such poor service in my life I hope that the world sees this for what it is I need this corrected now stop trying to steal my $900 RL

Desired Settlement:
Contact by the business

Their AI couldn't verify my identity. I gave them my full SSN. They STILL can't verify my identity, even with that. Googling the problem reveals that I'm not alone, and that customer service never helps anyone with this problem. I try to do it anyway, my account is "not qualified" to even call them on the phone, all I can do is send an email. Email gets one response that basically just tells me the same unhelpful stuff already on the support page. I say that didn't fix it, and ask where I just send my ID to get verified. No reply for two weeks. This seems to be the new reality in awful customer service--just ghosting after one unhelpful reply.

My bank can verify me, can I get them to talk to my bank? No. PayPal can verify me. AirBNB can verify me, and they had to do one of those one-way webcam things to do it, but they did it. Look, I get that the automated system is faster. But you need to actually hire a human who can do it the slow way for people the automation fails. It's not encouraging for their quality as a company that they'd be this lazy about basic things like this.

And basically all I can do is smear their name around the internet, because they won't even let me call them, and their customer service can't fix basic errors in their own system. Is there anyone at Square who actually has the authority to fix this? Email me, 50f666wsazws@ opayq. Com (remove spaces), I will update this review if you ever do.

Until then, to those reading, I would take note of the people saying they had all their money frozen without warning or recourse. That really seems to be how they're running this business, just letting a mad AI do whatever it wants to your finances with no human oversight whatsoever.

Square will assign a customer rep to your account while signing up. The point of sale system and online dashboard are great. HOWEVER, their customer service after you become a square customer is terrible to say the least. Anytime an issue or question arises, it is impossible to get square to resolve the matter. The square support team are simply receptionist, with zero power to get ANY issue or matter resolved. Instead, they say they email your concern to their team and the issue may take 48 hrs to resolve. In our case there were issue after issue with there services and it did not ever get resolved, going on over a month. To compound the matter further, whenever square has a issue with your account, the hold your funds for weeks or months at a time, with nobody to call and handle the issue causing said delays. Further, square does what the call random account security checks, which is nothing more than them holding your funds for no reason. No large or small business can afford to wait 48hrs to weeks at a time for a resolution to a matter and no business can afford to have their payment processor hold their funds from products and services sold, which are needed to pay staff, bill, and inventory. Avoid square at all cost. Don't believe me? Try this real fast. Call square and act like you are signing up for a new account, and you will get white glove treatment, with a rep that speaks english clearly, whereas once you become a client of square, you get transferred to non english speaking reps, that are receptionist at best, with zero power to fix or resolve a matter a merchant may have. Why is an english speaking rep important? Well square requires that you use your email information to verify your account when you call in for one, and having to repeat this over and over to someone that does not understand is wasting a business owners time. Having to repeat an account issue over and over to reps that do not understand clear english is also a waste of a business owners time. Not having a dedicated account rep, that knows you and your account, as to save time and not have to speak with 50 account reps that get nothing resolved, is also important to a business owner. Square is an embarrassing company. We closed 3 accounts with them and are informing our clients and vendors due the same, as to avoid such nightmares in the future.

Notre compte business a été suspendu après quelques jours sans aucune raison, Square bloque actuellement tous nos revenus pendant au moins 90 jours, ils n'ont pas prévenu et notre business n'est pas dans la liste des business non autorisés.
A fuir de toute urgence, nous sommes actuellement en perte à cause d'eux.