Square Inc

This company is the absolute worst it literally only worked ONCE just once & after that no dice. It took payments from customers but never released the funds to me after a week of a run around & absolutely no customer service AT ALL WHAT SO EVER keep this in mind when using them. You will be prompted to email over & over & literally never get a response. The number they have linked now just hangs up immediately. So now I am without the money & can't deactivate because the customer won't be able to process refund. I have to rely on an honors system at this point aka my customers disputes with bank & then HOPEFULLY pays me in cash or a different payment method. If you are thinking about it as a small business or on a larger scale please try someone else.

They took money in less than 15mins. I've been 3 weeks tryn to recover it with the same. Bull$#*! computer hell they call support, all the way never once allowing the. Oppertunity to speak to a.live person in order to. Maybe fix the problem.

Several months ago our account was canceled. As I remember, it was because of suspicious use or something related? As the President, 12 years, Corporation and an CPA accounting firm that handles all of our accounting, Military certified, State certified, BBB A+ and more credentials, etc. We strongly disagree with your assessments last year. And recently I paid one of our sub-contractors who had a Square account and his company experienced all manner of complications, possible due to our company paying him on his Square account. (have you censored us?)We are a General Contractors Management Firm with over $200k paid out last year to small business subcontractors and I am very sorry Square accused us of some sort of (actually not sure)
President

They accepted a payment from my client for $4300. They sent 2 small deposits to my business account to verify the account and after my account was verified they sent me am email telling me they deactivated my account. I tried to call them many many times and they said they didnt know what was going on. Just give it a few more days and I will receive my money. When I call a few days later they said it was too late and I hace to wait 90 to 120 days cause my account was deactivated. My employees are sewing me cause I have a contract to pay them in 30 days. I spoke to many agents in customer service and they all say they can't do anything about it. Use ANY OTHER way to get pay but Square. They are thieves and there is nothing you can do about it. Also they charged me $120 already from the deposit. DO NOT USE THEM!

Square put a hold on my $2000 wedding event and I could not pay my employees so I had to cancel it. The client was very upset and obviously so was I am my staff. Also, square has sent me a email saying that another client decided to say she wanted money back after I completed services. This service was done 2 months ago. I gave square a copy of the contract, pictures of the photography, pictures of the client in my office, sakes receipt and square took $550 out of my account. They are telling me they are keeping this money on hold for up to 4 months. Do they realize that my account will be damaged by this? I will loose even more clients because of this? Square does not care and I was told today that I should just close down my square account and use another service until they are ready. I can not believe that this is a real company. I suspect there is fraudulent activity throughout this company! Please, if you don't believe me listen and read the other comments. Don't waste your hard working money on this company who is going to steal your money.

Have used Square for 5 years now, never had an issue - recently had my account frozen and the refused to transfer funds in the amount of $5584. 99 - been calling for 10 days, frequent transfers from one dept to another - no answers, lots of apologies but are refusing to release - received emails saying funds are being transferred but they NEVER are - AVOID at all costs - this company is simply the WORSt I have ever experienced in my professional career. Taking legal action. Ever tried calling corporate and CEO -no call back - Jack Dorsey you are a deceitful despicable human being.

After going through a great deal of effort to set up my business to work with Square Up for appointments and aligning my calendar to sync up so that my clients would see appropriate days blocked off, I became comfortable and enjoyed knowing that my booking setup was in place for those wanting to schedule my services. However, Square disabled my appointment system without telling me and I only learned it by chance when showing someone how to use the website. When I signed into my account, I was presented with new Terms to which I would need to agree. Following that, my appointments site began working again. Next, a new client booked a gig and I noticed that a credit card wasn't placed on file. Apparently, the "No Show Protection" is no longer being offered in the free tier and users are being forced to upgrade to the next tier for $29 per month in order to keep this feature, a bait and switch method (if this was the original intent all along). In any case, the company knows how much trouble it would be for a busy company to switch things over, so we have no other option except to upgrade. They will get my money, but I'm telling everyone else to stay away!

I have been exchanging E-mails with Square about a non-functioning card reader (or associated software) for days, and have yet to receive one that actually addressed the problem I'm reporting.

The responses prove that nobody reads the messages. Do they just push a "choose random, irrelevant response" button?

If you catch them on their Web site during chat hours, you must force the chat system out of automated mode by typing "contact." After that, you'll wait an unknown amount of time... only to be bounced back into the automated mode and have to answer more irrelevant bot questions. Then force it back into "representative" mode.

After all that, you'll likely find that your problem is due to something stupid on Square's end. Like the fact that they have a desktop app (only for Mac currently, WTF) that doesn't work with Square's own card readers. In fact, NOTHING on a computer works with the Square readers. But you can take payments through the Web portal on a computer if you have some kind of mag-stripe reader. Yes... a mag-stripe reader. In 2023.

The only motivation I can see for this is that Square wants to jack you for an extra 1% on every transaction, because they consider any transaction entered on a computer "manual." Well gee, there's no other option, because your reader doesn't work with your own software, Square.

People need to recognize that when someone deliberately wastes your time, they are STEALING. And that is what Square is doing.

No wonder your stock is in the toilet! Switched to another platform. Constant problems with your software and then I have to waste my time calling customer service.

I have a small self storage business. A number of customers have automatic recurring payments via Square on their credit/debit cards or bank withdrawals. When the customer vacates, I need to stop the automatic payments, but there is no obvious way to do this. I finally found an option "Cancel Recurring Invoices." The blurb below explains: This action will cancel this one payment. Which of course is not what "Cancel Recurring Invoices" means. All your action does is cancel the payment for that month.

Last night I spent 1.5 hours on their Chat Help line (they no longer let you talk to a representative) and never did get the info I need to permanently cancel a recurring invoice. They took over half an hour to answer my last post, which was: we've gone home for the night.

Square's desktop requires looking all over the place to stop a recurring charge, and even then all you get is stopping one payment. Their customer service is utterly inadequate, and they are contemptuous of their customers' time.