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Ss396 has a rating of 3.2 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention timely manner. Ss396 ranks 38th among Auto Parts sites.
This company responds to reviews on average within 6 days
SS396 is an awesome company. Easy ordering, great customer service and great products. I have made several orders and ordering, confirmation, fulfilment and shipping notification are always quick and precise. Fedex on the other hand was a cluster, delayed attempted delivery said noone was available ( no signature was needed) called customer service and was told it was delayed, getting to Concord, this happened twice. How can a delivery be attempted if it hasn't arrived at the terminal(twice)? Finally arrived 4 days late. SS396 great company! Fedex not so much.
Ordered complete wiper motor with pump received cheap chinese motor with pump separately which required modification just to bolt on cninese motor which had electrical conn in wrong position which they are aware of as it is stated in their catalog. Well the cheap chinese motor did not work cost me 30.00 additional dollars for return shipping they would not accept modified pump for return even though they made the decision to send that junk without even notifying me. Meanwhile customer is waiting
Ordered complete wiper motor with pump received cheap chinese motor with pump separately which required modification just to bolt on cninese motor which had electrical conn in wrong position which they are aware of as it is stated in their catalog. Well the cheap chinese motor did not work cost me 30.00 additional dollars for return shipping they would not accept modified pump for return even though they made the decision to send that junk without even notifying me. Meanwhile customer is waiting
SS396 is an awesome company. Easy ordering, great customer service and great products. I have made several orders and ordering, confirmation, fulfilment and shipping notification are always quick and precise. Fedex on the other hand was a cluster, delayed attempted delivery said noone was available ( no signature was needed) called customer service and was told it was delayed, getting to Concord, this happened twice. How can a delivery be attempted if it hasn't arrived at the terminal(twice)? Finally arrived 4 days late.
SS396 great company!
Fedex not so much.
The seat covers, came wrong all the stiching did not match top to bottom. Front and rear seats were totally off. I sent in plenty of pics, reached out multiple times finally returning email. Not willing to help much at all. I'm stuck at interior shop I booked months back to get a date In and they pretty much don't care about customer service they got my money and that good for them. Telling me I have to pay etc all over again for something that I bought off them!
Clips fit and worked like they should. The only problem is the description. Said was windshield trim clips and they are belt molding clips. Probably cost you some sales. I knew that it was a mistake in the description when I ordered.
I ordered part NTW-7SSZ from the website. I placed the order and paid, then was informed the items are back ordered with no known restock date. I was told possibly October maybe even December or later. Will anyone have an answer anytime soon?
Hi Ross,
Thanks for your order and for bringing this to our attention. We apologize for the delay with part NTW-7SSZ. We don't list live inventory currently, and while we strive to keep everything in stock, sometimes backorders happen.
Rest assured, we haven’t charged your card—we only capture payment when the item ships. We expect to restock this item between October and December, but we are at the mercy of our supplier's availability. We can assist with finding possible alternatives or with canceling your order.
Please call us; we will be happy to help resolve this issue.
Ss396 is a big help in getting me across the finish line! It was challenging to find 4th generation nova parts until i found ss396! I will shop here again!
Thanks for the great review, Kevin! We’re thrilled to hear that SS396 helped you find the 4th generation Nova parts you needed. Looking forward to supporting your restoration part needs in the future.
Ordered 1986 T Type Power Steering Tank. 5 days later had to reach out to find out that they did not have in stock nor have they ordered any...BUT sold to me? DON'T SELL WHAT YOU DON'T HAVE!
Still have not gotten it? And No Refund Either...Order Number *******
Price a little high but I knew I was getting a good and right product for my money. Will buy from seller again. THANK YOU
Thank you for your review, David! We appreciate your understanding of the pricing and are glad to hear you feel confident in the quality of our products. Looking forward to serving you again!
I placed an order on a Friday afternoon of just over $1100. On Monday afternoon when I had not received any order confirmation, I reached out. I was told they had sent an email that morning. When I said I had not received an email in any email box, I was told it should be coming. Tuesday morning, after calling, I was told that one item in my order would be $550 to ship. I expected freight shipping but not that much. Also, my order without this item qualified for free shipping so they moved it all to a separate order. When she was finished she asked for my card number. My credit card had already been charged for the entire order and actually posted not pending as she was trying to say it should be because the order was still pending on their end. I told her I would call back after I called my credit card company, which they confirmed the charge was not pending, it had actually been charged to my account already. I called her again and asked to just cancel my complete order and we would see if it would automatically refund to my card, I asked for an order cancellation confirmation. I received it, but only for the new order number of some of my parts. I called back, gave her the first order number and asked for a cancellation confirmation email. When I received it, the order number did not match anything! I called AGAIN and was told it was the order number for the freight item and that when you order online, print your order confirmation with an order number, they then enter it in a different system and the order number CHANGES! WHAT? This kind of thing has never happened to me with any order. EVER. So I do not know how ss396 does business or how they do any business with this kind of operation but holy hell, I will never order from here again!
Products used:
none
Harry,
Thank you for sharing your experience. We truly apologize for the confusion and frustration you faced with your order. It's important to us that our customers receive clear communication and a smooth ordering process, and we’re sorry we fell short in this case.
We appreciate your feedback, as it helps us identify areas for improvement. If you have any further questions or concerns, please don’t hesitate to reach out. We hope you’ll consider giving us another chance in the future.
Again. Demanding that I submit a story here and continually click your robot thing is annoying. Nobody else demands this.
If you are going to offer free shipping over $350 dollars then do it. You cannot take my free shipping away after after I nake my purchase.
Hi Robert,
We're sorry for the confusion. Some items are not eligible for free shipping due to their size and weight. This information is noted on all product and checkout pages on our site. When your cart includes both eligible and ineligible items, we will only charge shipping for the items that are not eligible for free shipping.
If you have any further questions or concerns, please feel free to contact us. We'd be happy to help clarify this for future orders.
Quarter window weather strip has the wrong shape it will not fit a 68
Looks to be for a 70-72
They refused to replace it
I won't be purchasing anything more from this company.
Tip for consumers:
Don’t waste your money with these people.
Products used:
Weather strip kit
I been searching for months couldn't find head liner bows for my 71 Nova.
Well I found the right place SS396, I finally found what I was looking for.
The hole experience was effortless, all the people that I talked to were helpful and polite.
Thank you for the kind words, Jose! We're happy to hear that your experience was effortless and that our team was helpful and polite. We appreciate your feedback!
You can order but you can't get nor send product.! How log dose I air?
Hi John,
Thank you for your feedback, and we apologize for the delay. The order verified from your review was placed on 8/8/24. The exhaust system in this order is shipped directly from our supplier to minimize lead times. However, the item we had in stock was shipped on the same day your order was placed.
We will be reaching out to the supplier to understand the delay and will update you as soon as we have more information.
We also see an order in our system from 6/21/24. However, most items on this order have been shipped as of 6/24/24. There are a few items on backorder that we anticipate will ship by the end of next week. We will ensure the balance of this order is shipped free of charge due to the delay and inconvenience caused.
Very good customer service. Very good knowledge of the product.
Thanks for your feedback, Wayne! We’re glad to hear you had a great experience with our customer service and product knowledge. We appreciate your support!
I found all the products I was looking for and of good quality. Delivery was fast.
Thanks for the feedback, Ghyslain! We’re glad you found the products you needed and that the delivery was quick. We appreciate your support!
Always the professional and meets expectations.Thanks
Ordered parts after talking to a technical sales person.
Parts don't fit my car aka wrong parts.
Return is a pain in the a**.
No help from ss396 so called leader in that business.
Do yourself a favor and order somewhere else.
Tip for consumers:
That those guys don’t know what they are talking about
Products used:
Summit racing.
Hello Michael S.,
We are sorry to hear you had this negative experience shopping experience with us. We are currently transitioning our business to our new location in Florida and as a result, our Customer Service and Sales department are understaffed as we recruit and train new personnel in Florida. This is not an excuse to justify your shopping experience, just some context as to why you are experiencing these issues. This said we are aware of the issues we are currently facing, and are working very hard to fix them every day. We promise that our services and standards will be better than ever before when our transition is complete and can only hope you don't take a moment of weakness in our 30+ years of business as a reason to not shop with us again in the future.
Sincerely,
Ground Up Motors
www.ss396.com
I ordered package shelf fir 1966 chevelle. Did not come even close to fitting. I can't return it because I covered it to match the new interior. O could check fit because the car is at at different location. I wa assuming SS396 would not make a mistake like that on some so simple.so now wth shipping and cost to replace fabric and travel time I'm out for over 100 bucks on $12 dollar item. Not happy with them.
I ordered a oil fill tube that is. 010" smaller than the hole in my intake. Now they tell me I have to pay for the shipping. Dan didn't want to hear about my displeasure and hung up on me. I had to remove my old tube and now I'm stuck until I find another from a vendor. With high shipping cost they should send return label but they're too cheap. The parts are both low quality and made in Taiwan. I own a well respected service business with thousands of customers so can recommend with confidence SS396 is not a good customer service company and you should spend your money elsewhere.
Prices were really good and it shipped really fast. The quality of the products was excellent and the packaging was good. The one drawback to it was when I ordered it showed everything in stock and the next day it shipped with two of the items on back order. I'd rather have seen them as out of stock. This is why 4 out of 5 stars
They did not have the correct harness they gave me an hour I'm number to ship it back I paid for shipping to get it then they wanted me to pay shipping back which cost more than the harness itself I asked for a return label they said no you paid to send it back to us we just had a meeting with the car club we will not do business with this company they are not reasonable their mistake why are we paying
Gain trust and grow your business with customer reviews.
Ground Up SS396.com is the ultimate source for detailing and restoration parts for Camaro, Chevelle, El Camino, Nova, and G-Body car lines!
Founded in 1990, Ground Up has grown from a small operation selling tough to find parts at swap meets to the largest Chevy restoration supply house in the Northeast! With thousands of parts in stock, Ground Up is the ultimate source for detailing and restoration parts as well as expert advice for keeping your Chevelle, Camaro, Nova, or El Camino running and looking its best!
Dear William,
We apologize for the issues with part AWM-4169K. While we strive to source the highest quality products, in some instances, we are forced to use new suppliers due to supply chain issues. This is mentioned in our company policies under product availability.
We are also sorry we cannot offer a full refund or replacement for the defective unit because the part was returned in a different condition than it was sent (i.e., damaged or cut). However, as a gesture of goodwill due to the inconvenience of being unable to supply a replacement, we will provide a partial refund. We appreciate your understanding and bringing this product issue to our attention.
We understand that this may not fully resolve the issue you faced. If this ever happens again, please let us know about any defective products before trying to fix or modify the part yourself. We are here to help.