Ss396

As I am packaged my $500 seatbelts out of the box the center push button emblem is not even in position where it should be. They are stuck in all different directions and places on the seatbelt, terrible quality control. How are we going to resolve this issue and make it right.?

I purchased the complete interior for a 63 nova website says it's in stock. Spent over 1100$ then the next day I receive an email saying the rear seat cover in the kit is on back order, ok I guess I'll wait for a while and it will show up. WRONG. I have sent an email to their customer service every month for the last 8 months. I get told the same thing every time it will be another month. Now they have a seat cover in their inventory that would work but they want me to pay the difference, you would think they would work with me after I have waited 8 months. You would be wrong. Kim in customer service is kinda rude!

I've made several orders with them with over $8000 spent. I'm missing parts and have duplicate of some parts. They were great to deal with but due to there three day policy it doesn't help you when you need to put your car together. I won't be doing business with them any longer. All I wanted is what I ordered, I Offered to send back the duplicate parts. I sent pictures of what I got and was told that is what there policy is.

I enjoy browsing the Ground Up SS396 site. The parts always seem to be in stock and arrive in a very timely manner, usually within 4-5 days. I have been very pleased with my overall shopping experience with SS396. More orders are forth coming.

Received a SPAM email from these morons today. Never done business with them before, never even heard of them before. I am not even a muscle car enthusiast or owner!

If anyone from this company sees this review, know this: I have reported you to your email provider/network host. I will also be reporting this unethical marketing behavior on as many web sites as I can find!

DO BETTER!

Spent a ton of money with these guys on 2 complete ground up restorations. Orders missing items only to find out that they supposedly drop shipped them when in reality they hadn't even processed the drop ship order. Instead of resolving the mistake they could have expedited the shipment but didn't. Just found that many of the parts I bought can be sourced at other places much cheaper... sorry ss396.com... you've lost my business and I spend thousands $$$.

Ordered a 67 Chevy II grill and front grill emblem. I was concerned about quality because of the lower price than their competitors but everything was top notch. I ordered on a Thursday and received product by Wednesday am in Georgia.

Save your time and money and go elsewhere, The last few times we have reached out for parts either have been treated with rude answers or poor customer service. We were delivered the wrong part even sent an email cancelling the order when the error was identified they continued to send the parts to us. We received them and called immediately and told we would have to pay shipping and mind you we have spent thousands of dollars over the years here as a resto shop. Well needless to say we will continue to go elsewhere until they can improve their customer service.

If you've restored a car before- you know you need a lot of parts and sometimes you'll order the wrong thing, or not need something.
At first the company was great to deal with- I ended up spending close to $3000 usd on parts, until we ran into a problem with a part that wasn't as advertised, and they stopped responding to emails and phone calls. Very frustrating!

Orddoir panels for my 81 camaro they showed up damaged sent pictures in within an hour of receiving package. I was told to send more the next day and did still no response called again said they needed more pictures that were not on the list and sent them. Called them again today was told that they are waiting to hear from ups before they can send replacement or refund now it's going to be another week or two before I even find out if I get a refund if ups doesn't dispute it what a joke

With help from Matt, had my order sorted out. Placed my order Wednesday night and it arrived that Saturday. I didn't expect it till Monday. I thought it was cool they allowed Saturday delivery on a ground order.

Their catalog is very vague regarding vehicle fitment. Their website is poorly designed. When returning items, they do not refund shipping cost. Many times it costs twice as much for the customer to ship an item back, then when they ship it to the customer. They underweight the item and take advantage of the shipping company. Not an ethical company. Steer clear.

The worst customer service I have ever had experience with. Had to file a claim with bbb and the fraud department at my bank because of mislabeled door panels being shipped to me and damaged items. They want me to pay shipping back to them for items that are junk. Hope this review helps someone.

Either they are trying to sale parts they don't have in stock or they don't want to honor the promotion they are trying to give on free shipping. I bought a chevelle rear deck repair panel last night with free shipping. Nothing about none in stock. This morning I get a email, none in stock. Now it says this item is not eligible for discounting and free shipping. That was not on there yesterday. This thing is freight shipping is probably 200.00. What a rip off.

I was sent a wrong fitting to a PS conversion kit. I've spent nearly 2 hours talking to tech and customer service. I have sent emails 2 times with pictures showing the problem. I'm being told after I have spent
$910.00 on this kit that I'll have to buy the part that they sent wrong. Its a $12.00 part. Any decent customer service would have sent the part and admitted fault and moved on. But no this is still not resolved. You get 1 chance to make a 1st impression. You have blown your chance. I will never buy a another part from ss396 ground with your name on it.

The best Chevelle restoration parts site period. Can't say enough about the customer service. As an example I was building my own cowl hood setup. I needed some measurements for the seal to go on the adapter I was fabricating. A staff member I called took some measurements for me and I was able to make it work. Of course I purchased the seal from Ground Up. Awesome people to work with.

I ordered a simple fuel filter from them that is 3 inches long and weighs nothing. They charged 17.69 for shipping and then sent it UPS ground which would not arrive for over 2 weeks. They could have shipped it priority mail for 5.00 or less and I could have had it in 3 days. Their customer service is garbage. They tried to say that they have overhead to pay for to which I said " your invoice says "Shipping" it does not say shipping and handling and processing etc... your invoice states the exact cost of shipping and it is a ripoff. Do not buy from this company... if you have any issue at all they will not help you. You have been warned.

Good experience, I would definitely order from SS396.com again.The part arrived on time. I did have to cut the dash panel as it lacks the lip on the front for the dash bezel on my 69 Nova but that was expected for a "multi" vehicle/year model dash panel.

I ordered multiple items which arrived as schedule and seem to be of good quality. A few items were back ordered but were expected in two days. I have not been notified if the items are available yet or if they will be sent once they are available

Still waiting for Refund on part that wasn't delivered E-mail them twice no response called twice no one in customer service no's anything take your money elsewhere they clueless when come's to customer service

I've been in a battle for close to three months over a complete interior kit. Was not told that the door panels were on backorder. When I wrote them about them of course they said. We sent you an email stating this. I never received the email then I was told they should be in in a week or so and they would send them out directly. That was six weeks ago still have not received them being told they'll be in around June 16th 2021 I had a deadline to deliver this car on June 1st that's why I ordered the kit in February will never buy from this company again. I would rather pay more and be sure to get the items then to order the items and not get them! They are still showing in stock. Until you order them and then they allegedly send you an email and tell you that they are back orders whilst keeping your money I'm still waiting on a refund for the door panels for 2 weeks

I bought a headliner for my 1965 Nova. The headliner was cut completely wrong! It was obviously for another vehicle, not even close to fitting. They refused to refund my money! They said it was returned un sellable! I folded it nicely, and put it back in the box it came in! Vary rude customer support staff! I'll never recommend this place to anyone! BEWARE!

Don't recommend this website. I tried cancelling part of an order because I had found a better price. They said it was too late even though it had not shipped yet, and said to just refuse the order when it arrived. Problem is I was not going to be home when it was scheduled to arrive, So I didn't order the other parts. When I did receive the part they were NOT what I was looking for. They were the exact item I already had on my car. When I called to tell them they had sent the wrong item, they told me they did not sell the item I was looking for. Unbelievable! Now they have given me the option to ship back the items at my cost. Already paid $40 for shipping them to me and they expect me to pay another $40 to send back a $100 order. Ridiculous Never again! They really need to work on their shipping costs and return policies especially when it's their fault.