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Ss396 has a rating of 3.2 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention timely manner. Ss396 ranks 36th among Auto Parts sites.
This company responds to reviews on average within 6 days
SS396 is an awesome company. Easy ordering, great customer service and great products. I have made several orders and ordering, confirmation, fulfilment and shipping notification are always quick and precise. Fedex on the other hand was a cluster, delayed attempted delivery said noone was available ( no signature was needed) called customer service and was told it was delayed, getting to Concord, this happened twice. How can a delivery be attempted if it hasn't arrived at the terminal(twice)? Finally arrived 4 days late. SS396 great company! Fedex not so much.
Ordered complete wiper motor with pump received cheap chinese motor with pump separately which required modification just to bolt on cninese motor which had electrical conn in wrong position which they are aware of as it is stated in their catalog. Well the cheap chinese motor did not work cost me 30.00 additional dollars for return shipping they would not accept modified pump for return even though they made the decision to send that junk without even notifying me. Meanwhile customer is waiting
I had a hard time finding the motor mounts I needed in stock. Ss396 came through and they arrived quick.
Awsome!
Products used:
SBC Motor Mounts
Valance was not OER was off brand made in Taiwan Grille took over a month to get. Poor communication
I did not receive the ground up catalog for 68-72 nova. Really wanted to see what else yall offered in the magazine but still havent receive it yet.
I can usually find the correct parts on the Ground Up Website (SS396.com)
If I cannot find what I want the Tech Support is very good and they always answer my questions.
Tip for consumers:
Contact the Tech Support if you have a questions - they're good
Products used:
Automotive Parts
Fast service, easy returns if needed, well-stocked parts, knowledgeable staff make for an overall excellent experience.
Overall great experience with my first order and look forward to my Chevelle build with Ss396 as the main supplier…
This site is the only one stop shop for my Nova. Fast shipping, great price, great product, easy to use site.
The product was great. Little confusion on my part thinking I was ordering a set but very pleased with the single when I got it.
No I haven't got any Oder from you guys I'm still waiting on it I place my order last month around the 25
Ordered several item they were as described and shipped as promised great supplies they know their subject
Products used:
automotive parts
As title reads, I placed my order and got an order confirmation, however no shipping confirmation was given. The order did arrive however.
Thank you for the kind words and we are glad you received your order. We are going to look into why a shipping confirmation email was not sent in your instance and apologize for any confusion this had caused. Thank you for bringing this to our attention and for choosing ss396.com as your restoration parts supplier!
Great shipping fast only company to have the hard to find part window guide. The only problem is shipping cost such a small part.
Everything I purchased from SS-369, while I was restoring my 67' Chevelle, was a perfect fit. Their prices were very reasonable.
Thanks for shopping with us Walter! We're glad we were able to provide the parts you needed for your 1967 Chevelle restoration.
Thanks,
Ground Up, Inc.
I wish I saw the reviews before I purchased! I called for parts for a 88' Monte Carlo, received parts for 70's Camaro, mistakes happen. I called back to inform them of their mistake, spoke with a few reps who were very adamant about me sending the incorrect parts back but not nearly as adamant about correcting my order. I was ordered to send them photos of incorrect parts and all labeling on parts which I did. After asking to speak with a manager(Kim) finally informed me that the parts I ordered weren't even in stock and that there was an error at the warehouse, She tells me to ship incorrect parts back using provided shipping label call back and they will have the cost of the parts refunded. I was sent a shipping label and after going to UPS to ship off parts, called back to give them tracking number and refund, I find out you have to wait for them to receive said parts and inspect them before you can get a refund (1-2 weeks they say) The same parts I sent countless pictures of. This is the first I've ever heard of such return processes. I tried to explain my deadlines and how inconvenient it's been with the return to Dan (Customer Service Rep at Ground Up SS396) who replied back "that's not our problem" smh. I spoke with 4-5 reps at ground up 396 who stated to me that they didn't care if I ever shopped with Ground Up SS 396 again. Which shows they simply don't care about the customers, their products or the reputation of their company. Again, I wish I had seen the review before I purchased. I wouldn't recommend groundup SS 396.
Products used:
No products
Great service and quick delivery! I will definitely be making more future purchases for my car restoration parts!
Just received my order,as usual service and prompt delivery. The only place to shop for all your project needs.
Part's were great, Shipped quickly. Packaging was perfect. I will definitely be using them again. Appreciate the follow up.
Russell,
We're glad we were able to get you the parts you needed promptly. We'd like to thank you for shopping with Ground Up SS396.com and look forward to your continued support.
Thanks,
Ground Up, Inc.
Everything arrived except the catalogue I requested… small but annoying detail. Otherwise SS396 never lets me down.
We're sorry to hear that your catalog was missing from your order! We will look up your account details and send one to you as soon as possible.
Thanks,
Ground Up Motors
SS396.com
Shipped fast, packaged well. Came with all hardware. Read instructions and was installed in minutes. Nice piece, looks good.
I still have not received the catalog yet. Working on a 1982 Chevy El Camino that we are needing parts for.
Hello Gary C.,
We are currently out of our print catalogs for Chevelle and El Camino. Worry not though as the 2023 Print Catalogs are in production and we verified that you are on the list for the first round of mailings. You should expect to see your catalog in mid-March. If you haven't received one by the end of March please give us a call so we can see what's going on. We apologize for this inconvenience and look forward to working with you on your 82' El Camino.
Thanks.
Ground Up said Clayton Machine would not ship to Texas. Called Clayton M. Said yes to ship to Texas.
Hello Peter,
We'll be more than happy to provide you with some additional information behind this. The Clayton Machine part you requested is currently out of stock at our facility and since we don't typically drop ship from Clayton Machine we had to defer/cancel the order as we don't want to tie up your funds for an extended period of time. If Clayton Machine has the part in stock and ready to ship to Texas then we recommend ordering the part directly from them.
Thanks,
Ground Up, Inc.
Got it in time other companies say backorder. Not at 396 in stock shipped out in a reasonable time. Was able to get it in the 72 El Camino
Gain trust and grow your business with customer reviews.
Ground Up SS396.com is the ultimate source for detailing and restoration parts for Camaro, Chevelle, El Camino, Nova, and G-Body car lines!
Founded in 1990, Ground Up has grown from a small operation selling tough to find parts at swap meets to the largest Chevy restoration supply house in the Northeast! With thousands of parts in stock, Ground Up is the ultimate source for detailing and restoration parts as well as expert advice for keeping your Chevelle, Camaro, Nova, or El Camino running and looking its best!
Hello Hector A.,
We're sorry you are still waiting on some parts from us and that your order has been pending since July 25th, 2020. In-stock items were shipped 07/29/2020, just 3 business days after your online order was placed. You should have received an email confirming this shipment that contained your tracking number and you were also provided with tracking information on support ticket #1690 from Caitlyn P.
We would appreciate it if you would kindly reevaluate your 2-star rating.
Thanks,
Ground Up, Inc.