• Ss396

Ss396

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Overview

Ss396 has a rating of 3.2 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention timely manner. Ss396 ranks 36th among Auto Parts sites.

  • Service
    33
  • Value
    35
  • Shipping
    36
  • Returns
    26
  • Quality
    35

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 57.1%
Positive
12
Neutral
0
Negative
9
27
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How would you rate Ss396?
Top Positive Review

“Phenomenal company”

JAMES B.
8/17/24

SS396 is an awesome company. Easy ordering, great customer service and great products. I have made several orders and ordering, confirmation, fulfilment and shipping notification are always quick and precise. Fedex on the other hand was a cluster, delayed attempted delivery said noone was available ( no signature was needed) called customer service and was told it was delayed, getting to Concord, this happened twice. How can a delivery be attempted if it hasn't arrived at the terminal(twice)? Finally arrived 4 days late. SS396 great company! Fedex not so much.

Top Critical Review

“Junk chinese parts”

WILLIAM W.
10/2/24

Ordered complete wiper motor with pump received cheap chinese motor with pump separately which required modification just to bolt on cninese motor which had electrical conn in wrong position which they are aware of as it is stated in their catalog. Well the cheap chinese motor did not work cost me 30.00 additional dollars for return shipping they would not accept modified pump for return even though they made the decision to send that junk without even notifying me. Meanwhile customer is waiting

Reviews (187)

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customer service (20)
Thumbnail of user brandonp648
Alabama
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Ordered and recived part within 3 days. Exavtly what i ordered. Worked on my 68 chevelle revival.

Thumbnail of user gregj384
Arizona
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Found the heat shield, bought and received quickly. Heat shield fits

Thumbnail of user juana784
Texas
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Great, no problems ordering or getting it delivered.

Thumbnail of user robr541
Illinois
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Great item and fast delivery. Email communication was very prompt. Thank you.

Thumbnail of user colinr179
California
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Easy process package was a couple days late overall good experience

Thumbnail of user trayd4
California
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

1969 Classic chevelle parts arrived on time. Well packaged. Will definitely be ordering more soon.

Thumbnail of user vincentl413
New York
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Still waiting for part of shipment that's back ordered.Other wise satisfied with service.

Thumbnail of user mikeb3034
California
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Awesome
Great service and I would highly recommend this company to everyone

Thumbnail of user richa146
Florida
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Threshold came in without any problems, surprised it did not have new screws.

Thumbnail of user jefft1042
Indiana
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Thank you for great customer service.
I recommend this merchant to all others.

Thumbnail of user waylons11
Alabama
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Bought some parts for a vintage car. They came in great condition

Thumbnail of user barbc196
New York
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Very pleased the promptness with ordering and asking questions to delivery!

Thumbnail of user joew1328
Missouri
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Right part, fit well. Timely shipping what else could you ask for.

Thumbnail of user williamm5201
North Carolina
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Items were all of high quality and arrived promptly

Thumbnail of user dougw477
Minnesota
2 reviews
0 helpful votes
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April 14th, 2023
Verified purchase

Good, items came as expected, have not installed yet.

Thumbnail of user jeffv560
Oklahoma
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Great no issues parts came in on time and are what was expected

Thumbnail of user jerrya376
Maryland
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

No comment I'm pleased I don't have 50 word to say

Thumbnail of user dales547
Ohio
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

Had a problem with shipping cost and Theresa came to the rescue

Thumbnail of user natd28
New York
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

Got it fast but what can you expect from the very expensive shipping charge

Thumbnail of user donaldc1205
North Carolina
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Very pleased with timely order delivered, delivery charge was higher than expected.

Thumbnail of user mosesd28
Texas
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Service was fast and easy, delivery on time as scheduled.

Thumbnail of user adriant199
California
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

The item comes with NO mounting screws!
Should say in description.

Thumbnail of user gregh1082
Colorado
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

No issues with the product. Shipped very safely. Looks great and as advertised.

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From the business

Ground Up SS396.com is the ultimate source for detailing and restoration parts for Camaro, Chevelle, El Camino, Nova, and G-Body car lines!

Business History

Founded in 1990, Ground Up has grown from a small operation selling tough to find parts at swap meets to the largest Chevy restoration supply house in the Northeast! With thousands of parts in stock, Ground Up is the ultimate source for detailing and restoration parts as well as expert advice for keeping your Chevelle, Camaro, Nova, or El Camino running and looking its best!

Company Representative

Thumbnail of user josephs1182
Joseph
Typically responds within 6 days

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