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Ss396 has a rating of 3.2 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention timely manner. Ss396 ranks 36th among Auto Parts sites.
This company responds to reviews on average within 6 days
SS396 is an awesome company. Easy ordering, great customer service and great products. I have made several orders and ordering, confirmation, fulfilment and shipping notification are always quick and precise. Fedex on the other hand was a cluster, delayed attempted delivery said noone was available ( no signature was needed) called customer service and was told it was delayed, getting to Concord, this happened twice. How can a delivery be attempted if it hasn't arrived at the terminal(twice)? Finally arrived 4 days late. SS396 great company! Fedex not so much.
Ordered complete wiper motor with pump received cheap chinese motor with pump separately which required modification just to bolt on cninese motor which had electrical conn in wrong position which they are aware of as it is stated in their catalog. Well the cheap chinese motor did not work cost me 30.00 additional dollars for return shipping they would not accept modified pump for return even though they made the decision to send that junk without even notifying me. Meanwhile customer is waiting
I cancelled my online purchase after not hearing anything about delivery. Ground Up motors sent me a cancellation notice on a certain date...waited over a week and still no credit. I called again about the refund.they then stated that they made the cancellation on a later date...waited over a week and still no refund. Called my bank to investigate a fraud claim...suddenly my credit appeared.
Products used:
None
Got part of my order then was told the other part was going to be drop shipped from the manufacturer. Now I find out it had the wrong zip code and it's now taking a ride around the country maybe some day it will get here. The 7th will be a month since I made my order.
Ordered a front rotor and brake kit for 70-78 Camaro. Calipers are on back order The rotors were sent in a timely manner but was sent rear rotors instead of front rotors. I can see how this mistake could have happened. Part #,s are similar. Front rotor #BR03ZDC...Rear rotor #BR30ZDC... Will up date experience rate when issue is resolved
Great service and parts from Ground up especially from Joe who put my car in Ground up Gallery Great job! Can not wait till I need more parts 1st place I will start with the move and my G body cars!,
Scot Kochan
Still haven't received my parts, no one has called me back after leaving countless voice mails. I finally decided to cancel my order and was told it will take 7-10 days to receive a refund on my parts that they never even shipped out. I just bout the same product from summit racing. It should arrive this Wednesday. DONT ORDER ANYTHING FROM GROUND UP
I ordered a brake conversion kit, along with some smaller items(key, ignition etc) on June 8th... I was told 10 days later that I had to wait another 14 days for them to send the products. I called after the waiting period and was told the item is now on back order and it will be sent out on July 14th. I could have spent my money somewhere else and got it a whole lot quicker. I definitely will not spend another dime with Ground Up... NO this product wasn't covered under free shipping, nor did they offer any incentive for the hassle.
I was initially frustrated with my experience because my order wasn't shipping, so I called customer service and asked about my order status and was then informed that my order couldn't be shipped until I verified my information, address, etc. Doesn't make much sense to me that I was not informed of the situation before I even called. I feel as though I should've been contacted by email or phone in regards to the situation. However, when I called the lady I spoke to was very helpful and got the situation figured out for me.
Supposed to be a ss dash conversion KIT. There is no guage lense for the conversion and nothing indicating my malibu center vents won't work. The kit is incomplete and expensive. Now I have to spend another 250 dollars to install my conversion kit.
I have ordered several parts over the past 2 years for 2 - 69 Camaros I have. I am currently building a prostreet Camaro and ordered new front signal assembly's. I was installing them and noticed the lens and bulb color was different between the pair. I called customer service and they said they will not replace them because I ordered them in May 2023 and it was August 2023 when I was installing them.
I will not deal with them anymore. Ordered a new set from Summit racing.
I ordered a dash pad and it did not fit and it had a defect in it, they would not send me a return ticket so i told them i am shipping it back and expect a refund a refund on my part and shipping, Tiffany told me they would refund my money on part and shipping. I waited to hear from them and when I did not hear from them I emailed them and Tiffany said I looked at the threads and do not see were anyone said they would pay for return shipping and I told her she said I would get a refund on shipping, have heard nothing back from them at all, no return on part or shipping, do not do business with this company at all. Just so everyone knows that what I said is true I am signing this with my name.
Dale Wolfkill
Tip for consumers:
Do not order from Ground Up SS 396
Products used:
NONE
Ordered item # DPC858 pump to carb fuel line for new style Holley carb with 3/8 inlets and 8 5/8 spread between inlets as advertised on page 117 of there latest catalog. They sent item # FPC69ZZ which is for 5/16 lines with a 9 3/8 spread. When I called about the mix up I was told I received what was ordered. I was given a RMA number to return at my expense. Just another example of companies selling parts they know nothing about.
Box arrived within reasonable amount of time. I haven't opened box yet due to knee surgery. Assuming all parts are inside I'm completely satisfied with the purchase.
Cheap Taiwan parts sold as top quality restoration parts. Wavy dented and grinder marks. Customer service claims only for daily driver use unlike catalog description.
Hello Jim,
We stand behind our statement that these are the highest quality reproduction bumpers available on the market. That being said, they are just that, reproduction bumpers. Reproduction bumpers may not be what you are looking for and we understand that. We are sorry that you were not satisfied with the bumpers you received and encourage you to take advantage of our easy return policy and return the bumpers for a full refund. Please visit www.ss396.com/returns to initiate the return process. If what you are looking for is show/concourse-quality, we always recommend shopping NOS or having your originals re-chromed. Be forewarned though, this can be an expensive endeavor, costing up to 10x the amount of our reproduction bumpers, but if you are looking for the best quality, this is your best course of action.
Thanks,
Ground Up, Inc.
I received my order on June 22 I received all my parts but one the PLS Lug Wrench Sleeve OE Style was back ordered I hope to receive this item soon! I am very pleased with my ordering experience with Ss396 they always are prompt with their orders! Keep up The awesome work!
Jeff,
Thank you for shopping with Ground Up SS396.com, we're glad we were able to get almost everything you ordered shipped and delivered with-in 6-days of placing your order. We are continually working with numerous suppliers and manufacturers to source the Lug Wrench Sleeve that's missing from your order. As soon as we do get it back in stock we will get it shipped out to you asap with the shipping cost on us. We'd like to thank you for your understanding and patience during this time.
Thanks,
Ground Up, Inc.
Best company to do business with. I can always count on them to deliver. I have built both a 1967 and a 1965 Chevelle with parts from SS396!
Regards,
Kurt Keller
Chalmers, Indiana
I am still waiting to hear back on my trunk that was damaged in shipping. My claim has been filed a d have not heard back yet on what will be taking place.
I had a front bumper and header panel molding on order for 6 months with another company, gave up on them and ordered from Ground Up and had my bumper and molding 3 days later, quick delivery and priced right with parts in stock I know where I'll order from next time.
Ordered fenders, gave all info. Waited on shipping charge. Once recieved i emailed them said i was ok with it. They email back said to call with card info. I told them i already gave it on my order along with phone and shipping address. The said they didn't have even though i was looking at my account page. My bank account showed payment pending. Said they wouldnt ship if i didnt call and give my
Credit info so i canceled order. My bank account still says payment pending 3 days later. My self will not do business with this company. Buyer beware.
Tip for consumers:
Buyer beware
Products used:
None
Purchase Bumper Brackets for a 1969 el Camino online, called back 5 minutes later to add the parking lot lenses and gaskets but still didn't qualify for shipping which was okay but the lady said she would give me a 10% discount to cover it and I said THANKS! Received the parts 7 days later but when I opened the box it was the wrong parts and no parking light lenses or discount. I called the next day and told them they sent the wrong part but the box is labeled with the correct part number. He asked for pictures so I sent them. He received them when we were talking and said he would send them to the warehouse and told me just to wait for someone to call me back. I asked what happened to my parking lenses and he said who did you speak with? I said I didn't ask because I didn't have any reason to assume something would go wrong. Then he said sorry can't do anything for you, order them again. Nobody called me back so I called the next day. On hold for 35 minutes! The man opened up my file and put me on hold for another 10 minutes. Came back and said they would send me a label and when they receive the wrong part would ship the parts I ordered. I said why are you waiting to send me what I paid for? He then said okay we will send the right part today but bill you again and then refund me for the WRONG parts when they receive them. I asked him why I am being penalized for your mistake? I got frustrated and said just cancel the order and send me the label and he said okay "have a nice day!" (AKA. F-U)
Tip for consumers:
Look at OPGI or Summit
Products used:
Bolts
Good afternoon first and foremost i do not own a Nova so I'm not sure if you meant to put NOVA or a mistake on your end and secondly i just received an email that it would take 15 days which is unacceptable so i would like a return and due to you having my part the return should be swift
Products used:
All types of car parts
Hello Benjamin,
We completely understand your frustration and will get your Chevelle carpet canceled for you as swiftly as possible. You will receive a cancellation confirmation shortly followed by your refund (refunds can take 2-3 business days to process and depends on your financial institution). We wish you the best of luck with your Chevelle, not Nova, restoration and we hope you are able to find somebody with the carpet you need in stock and ready to ship.
Thanks,
Ground Up, Inc.
Ordered a carpet for my chevelle and mind you i had a car show pending so i ordered it on time only to receive a carpet for a nova and not even the right color and not only that they inconvenience you by sending you a return label and you have to go drop it off at a UPS location. I had to go out of my way to return their error and had to wait for them to receive the carpet and only then will they ship my order.
WILL NEVER ORDER FROM THEM AGAIN WILL TAKE MY BUSINESS ELSEWHERE…
Love the prices and quality of the parts. Had some backorder items that im still waiting on but when I reached out to them they were quick with a response. Will be ordering a lot more very soon
When I opened package the carbon fiber had a crack down the middle of it. Want to return for new one. Waiting on response from one of their team to confirm.
Hello Jeff,
We're sorry to hear this has happened and will resolve this issue promptly. Due to the damage, we will be sending out a replacement free of charge. The replacement should ship on Monday 2/20/22 and tracking will be supplied via email. Again we apologize for this inconvenience and thank you for shopping with SS396.com!
Thanks.
I Received my parts in a timely manner. I was pleased that all the parts came in 1 shipment. The boxed the items came in was well cushioned and none of parts were damaged. Thank you
This is by far the worst company I have ever dealt with. From start to finish and I ended up having to cancel the majority of my order. First call to them I spoke with Bob (who I was never able to get ahold of again, never returned my call after numerous messages and emails) who said all the parts were in stock with them or dynacorn. Great, so I placed the order online. After placing the order I had to reach out a week later as I got no update. They then said that more then half was out of stock. I had to call back 3 times until I spoke to a competent employee who verified the parts were indeed in stock with their distributor. I received my first delivery of the parts ss396 / ground up had in their warehouse. This package was completely missing two items on the packing slip. I was then told the remainder of the order would ship in 3-4 weeks from dynacorn direct, even though they were supposed to be in stock? Anyway, i waiting over 4 weeks and had to reach out again. They came back with another 3-4 weeks with no explanation or apology. I have never received worse customer service from a automotive parts company before, especially on a $4500 order.
Hello Brandon Reitz,
We're sorry you had an unpleasant experience shopping with us and that somebody from our Support Team provided you with inaccurate information about product availability. This said product availability does change rapidly due to limited supply and high demand, while it is unlikely there is always a chance that product was available when you spoke to one of our reps and was sold out when your online order was processed.
We're going to have one of our managers reach out to you as Dan (the rep you spoke with) is no longer with our company. Looking at your order it looks like everything that was in stock at our facility has been fulfilled excluding the products that didn't have availability or extended lead times, which you were refunded for. Our manager will work with you to try and expedite the fulfillment from Dynacorn and get your order completed. Again we apologize for this and the supply chain disruptions our industry is facing, we are trying our best with a limited team and are disheartened we let you down. We hope we are able to get you a speedy resolution and can only hope this is enough to keep you as a customer.
Thanks,
Ground Up Motors
WENT TO PURCHASE PARTS THAT REQUIRED FRIEGHT.GROUND UP REFUSES TO GIVE FREIGHT QUOTES.DEMANDS THAT YOU BUY THE PARTS WITH OUT A FRIEGHT COST THEN CALULATE AND CHARGE YOUR CARD. CALLED AND WAITED NEARLY 40 MIN. TO FIND THE STAFF TO BE HORRIBLY TRAINED AND VERY RUDE. PROMISED A QUOTE AND NEVER FOLLOWED THROUGH. I COULD NOT IN GOOD CONSCIENCE PLACE A ORDER BASED ON THEIR SHADY POLICY.
Tip for consumers:
ANOTHER WOKE AND BROKEN COMPANY IN AMERICA.VERY BAD!
Products used:
NOTHING DID NOT TRUST THEM
Gain trust and grow your business with customer reviews.
Ground Up SS396.com is the ultimate source for detailing and restoration parts for Camaro, Chevelle, El Camino, Nova, and G-Body car lines!
Founded in 1990, Ground Up has grown from a small operation selling tough to find parts at swap meets to the largest Chevy restoration supply house in the Northeast! With thousands of parts in stock, Ground Up is the ultimate source for detailing and restoration parts as well as expert advice for keeping your Chevelle, Camaro, Nova, or El Camino running and looking its best!
Hello Anthony,
First and foremost, we would like to apologize for not keeping you as updated as you would have liked regarding this order. We are trying our absolute best to keep all our customers as current as possible, but this is difficult due to the scarcity of products at our vendor's warehouses and their inability to source, manufacture, and deliver products in a timely fashion.
When requested, we did provide information that was available, directly from the manufacturer, including once in June, twice in July, once in August, and twice in September.
On 9/11, we initiated a full refund for the products and shipping charges, per your request. Although the refund was initiated on our end, it may take 7-10 days for the card issuer to apply those funds to your account.
We hope this sheds some light on why it is difficult to provide accurate updates. We understand and share your frustration. We hope that our performance during this time does not reflect our overall performance and that you will one day consider shopping with us again.
Thanks,
Ground Up, Inc.