• Ss396

Ss396

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Overview

Ss396 has a rating of 3.2 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention timely manner. Ss396 ranks 36th among Auto Parts sites.

  • Service
    33
  • Value
    35
  • Shipping
    36
  • Returns
    26
  • Quality
    35

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 57.1%
Positive
12
Neutral
0
Negative
9
27
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How would you rate Ss396?
Top Positive Review

“Phenomenal company”

JAMES B.
8/17/24

SS396 is an awesome company. Easy ordering, great customer service and great products. I have made several orders and ordering, confirmation, fulfilment and shipping notification are always quick and precise. Fedex on the other hand was a cluster, delayed attempted delivery said noone was available ( no signature was needed) called customer service and was told it was delayed, getting to Concord, this happened twice. How can a delivery be attempted if it hasn't arrived at the terminal(twice)? Finally arrived 4 days late. SS396 great company! Fedex not so much.

Top Critical Review

“Junk chinese parts”

WILLIAM W.
10/2/24

Ordered complete wiper motor with pump received cheap chinese motor with pump separately which required modification just to bolt on cninese motor which had electrical conn in wrong position which they are aware of as it is stated in their catalog. Well the cheap chinese motor did not work cost me 30.00 additional dollars for return shipping they would not accept modified pump for return even though they made the decision to send that junk without even notifying me. Meanwhile customer is waiting

Reviews (187)

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customer service (20)
Thumbnail of user ryanc1454
Arkansas
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

On time and correct parts. Emails kept me up to date on where it was in the delivery process

Thumbnail of user timothyc932
New Jersey
1 review
0 helpful votes
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March 4th, 2022

Chevell spot on line ordering all good with JD do bvyy guy hjhghjjjj or do not need me to call you back to confirm good times I am working today

Tip for consumers:
Color

Products used:
Body Metal pannels

Service
Value
Shipping
Returns
Quality
Thumbnail of user albertq91
New York
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

I only received the foam for one seat so far. Still waiting on rest of the order

Thumbnail of user connieb833
Wisconsin
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Was pleased with how quickly I got it we put it on his nova today just right!

Thumbnail of user chrisg2186
Georgia
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Easy to find what I needed and to order. If you need customer service though, good luck.

Thumbnail of user tonyk730
Oklahoma
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

ALL ITEMS AS DESCRIBED-GOT THE PARTS I ORDERED IN A TIMLEY MANOR AND WAS VERY HAPPY WITH WHAT I RECEIVED

Thumbnail of user craigl533
South Carolina
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Back ordered item has not arrived and have prevented me from ordering from another company

Thumbnail of user christianr205
Missouri
1 review
0 helpful votes
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December 20th, 2020

Shipping was fast, parts were accurate! Will be doing business in the very near future! Thank you!

Thumbnail of user josephb2828
Maryland
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Only partial shipment was received. Some parts from this order are on back order.

Thumbnail of user brandont469
Georgia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Excellent very clean and looks like a easy setup paperwork is step by step

Thumbnail of user frankw1053
New York
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

It was great the part fit perfectly I will order again in the future

Service
Value
Shipping
Quality
Thumbnail of user bryang499
Colorado
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

My order arrived quickly and so far I am very pleased with my purchase.

Thumbnail of user luisj161
Texas
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Received my order in time for my project really happy with service and parts

Thumbnail of user rodneys416
Arizona
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Great service. Good selection of hard to find parts. Fair prices and fast service.

Thumbnail of user norberth28
Michigan
2 reviews
0 helpful votes
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June 18th, 2021

GOT MY ORDER QUICKLY AND EVERYTHING WAS CORRECT, GREAT PLACE TO ORDER FROM AND WILL AGAIN IN THE FUTURE.

Thumbnail of user joshuar960
Connecticut
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Quick and easy to find my parts and had them within a week

Thumbnail of user waltc44
Illinois
2 reviews
0 helpful votes
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January 18th, 2023
Verified purchase

Parts arrived when stated and fit as described. Packaging was done well and parts were not damaged.

Thumbnail of user beckyc399
Texas
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Easy to order from. Only would like to know back order status at the time of checkout.

Thumbnail of user alfredg164
Texas
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

The site is easy to use and delivery was fast. I would recommend this site to everyone I know.

Thumbnail of user jonathanc1145
New York
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

The product was received and in great condition, as described, and in a timely manner.

Thumbnail of user donnyv13
Tennessee
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Excellent I will be checking in to see from time to time if theirs anything I need

Thumbnail of user roda80
Pennsylvania
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

So far so good. Just starting to replace parts. The parts that I received look good.

Thumbnail of user amyl2097
Washington
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Easy, efficient and well put together for easy access

Thumbnail of user michelleh2907
Texas
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Need to put them in to make sure fit
I did receive them

Thumbnail of user brandonp648
Alabama
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Ordered and recived part within 3 days. Exavtly what i ordered. Worked on my 68 chevelle revival.

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From the business

Ground Up SS396.com is the ultimate source for detailing and restoration parts for Camaro, Chevelle, El Camino, Nova, and G-Body car lines!

Business History

Founded in 1990, Ground Up has grown from a small operation selling tough to find parts at swap meets to the largest Chevy restoration supply house in the Northeast! With thousands of parts in stock, Ground Up is the ultimate source for detailing and restoration parts as well as expert advice for keeping your Chevelle, Camaro, Nova, or El Camino running and looking its best!

Company Representative

Thumbnail of user josephs1182
Joseph
Typically responds within 6 days

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