SSENSE

I paid priority shipping and items took 5 business days to arrive (if they even arrive on Monday). I called in to ensure I would receive by Friday and I was told yes. Not impressed

My offwhite shoes came that I ordered from ssense and the laces were dirty, I called them & they told me to send pictures & I haven't heard from them since, I Definitely won't be ever ordering from them again.

SSENSE online live chat customer service is now atrocious, if you ever get someone called Mylene+Nyjah just end the conversation and start the live again to get someone else to help you. They make you wait over 20 minutes for a response, and by the time they reply. They don't even read your message properly and just copy and paste a responses over and over again with 20 min wait times in between. Mylene was calling me an abuser, when I never said anything rude, not once. I only contact live chat because i was simply was trying to make an enquiry about a price adjustment of a particular item. Customer service is utterly disgusting now, they have zero care for your enquiries and don't even bother to try help you in the slightest. I've been shopping here for years, and the one awesome person that always helped me doesn't work there anymore,
KEY NOTE: AVOID LIVE CHAT, AVOID MYLENE, AVOID NYJAH

I was very pleased with how quickly my items were shipped and appreciated how I could amend the delivery details through DHL. I would definitely order from Ssense again in the future.

You can snag a good deal from Ssense however if your buying from UK or Europe the following should be taken under consideration: On the website they do inform that import duty/tax may have to be paid what they do not inform you about or educate their customer services about is that the items could be held for anything up to 1 month or more in a central hub until the local revenue customs agents have checked the goods, and then calculated from the shipping invoice what duty has to be paid, if there is a huge back log of items they have to check there is nothing to be done until the all clear is given and your sorting office has written to you to inform you about the duty to be paid before arranging delivery.
So if your ordering an item for a gift for some one or your self unless your prepared to do the ground work and wait up to a month, do not order from this company.
Customer services do not know anything they cannot even answer a simple question of what agent their local shippers/courier use in your country to receive information.
There are other sites whom use DHL, UPS etc for delivery either local or international where at least you no your items will be with you a lot quicker than Ssense.
Would I use them again or recommend them no its just not worth the hassel.
My Ssense invoice was £297, with an additional import UK duty of £59.70p..

I ordered a Kenzo shirt early 1 morning and I received it the next morning. Coming all the way from Cali to Michigan. The service was well appreciated.

Customer service advised me that item ordered had small defects before the shipping. They even sent me some pictures of the defect and offered me a small discount.

Perfect website, everything I needed, came faster than any other website! I will gots ure be using this website for all of my clothing needs in the future!

I received size 71/2 men's. But I was able to return and receive a refund in a timely manner. Thanks. I liked all of my experience, except the part about the size. Thanks again.

I buy a lot of designer, ssense is by far the quickest in terms of shipping and delivery, all products are carefully packed and real designer, and returns are extremely easy and hassle free!

Sarah has been very efficient, very professional and helpful.

She brought perfect advice.

She helped my husband to the next step!

Congratulations to her.

They use 'made in Italy' to deception people to buy their product and never acknowledge their mistakes. They are liar. (note: if you email them, they will change their clothing's detail)

I bought a PRADA iPhone case. I paid $250.00 yes shame on me. The case is shredding after having it for 4 months and I take very very good care of my things. I went directly to PRADA in NYC Who then told meThat they can't verify that it's authentic from the paperwork that I showed them. I then contacted ssense and they did not help me at all. They basically told me I'm screwed. DO NOT BUY FROM THEM THEY ARE FAKE PRODUCTS!

Ordered some clothes as they released, no issues carting and paying for the product (you know how bots be on drop days). Clothes came 2 days in the mail, no shipping cost. Couldn't be more satisfied

Do not order from ssense if you receive an incorrect size cost $40.00 to ship it back ssense will not pay additional customs fees, required by seller, items is then returned to you another $40.00 and it sits in customs waiting for ssense to pay customs fees IT'S BEEN 2 MONTHS NOW, NO REFUND! AWEFUL EXPERIENCE DO NOT PURCHASE FROM THIS COMPANY!

Super easy to work with. Very satisfied with my purchase. Amazing deals, super quick shipping. Overall an amazing experience. Definitely going to be coming back for more.

Quick and efficient customer service, helped with figuring out the right sizing on the item, sent me an email with exact dimensions and the pants for perfectly!

My product was delivered quickly with superb customer service. I'm very pleased with my experience shopping here and I plan on shopping here consistently in the future.

I enjoy the unique selection of styles that ssense offer. I do wish I dont have to wait 20+ minuets each time to talk with customer service representatives each time.

Thank you for the new FENDI fall edition! You are all amazing! Overnight shipping from Canada received it the next day for absolutely FREE! Only thing FREE in this world is HELLO AND GOODBYE and of course FRRE Shipping!

GARBAGE GARBAGE GARBAGE. They have some bul$#*! security measures and cancel your orders without providing information. They act as if their sending you some million dollar diamonds. Do not order from this site, your orders will just be cancelled

I placed my order on Nov 28, it has been a week and my order is just BEARLY received. They asked me to confirm the amount and I did. The order change to processing and BACK TO RECEIVED AGAIN. I tried to call the customer care, and apparently, they do not have one. It is like all the representatives are BUSY FOREVER. I had been on the phone waiting for more than 20 mins MULTIPLE TIMES. NO ONE ANSWER!

Was a very simple and fast check out, and the fastest shipping I've ever had. Really easy to navigate through the site, and checked out fast with PayPal which is very convenient.