SSENSE

Worst customer experience ever. My bank account was charged twice for the same order. I immediately wrote to them and still didn't receive any answer.

Found an Alexander Wang top for like 90% off and it came quickly in the mail. When they do their (twice yearly?) sale you can find some amazing deals.

Brilliant customer service via online help, super quick delivery. Item was exactly as described and stock photos are very detailed. Would definitely purchase from SSENSE again!

Fast shipping A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I have been shopping at ssense for many years. It offers versions collections, styles, Brands and excellent customer services. There is no doubt Ill continue to shop here.

Found an item I've been looking all over for but could never find. Ssense had it! Fast delivery and when the package came my order was in perfect condition.

Used to be reputable and helpful, now absolutely garbage customer service, ignores emails and refuses to uphold warranties etc. Avoid like the plag.

My experience with SSENSE was amazing. Shipping was fast, they're great with returns/exchanges, and I'm very happy with the product I received. Will definitely use again!

I ordered express shipping on a Maison Margiela ring to be delivered in time for my friends 21st birthday. Upon receiving it, I've opened the box to find a damaged ring. Any sensible person working in retail would look at this ring and see that for $330, it is appalling to sell to someone in the state that it is in. Not only can I not give this present to my friend on their birthday, but dealing with customer care has been disappointing. The only thing you can offer is 10% off the ring? How embarrassing to give a 21st birthday present with chips in it. I even asked if you can give me 10% off another style of ring to make up for the inconvenience you have caused me but no you cannot. I am left with no other choice than to request a refund, to which I now find out I need to travel almost an hour from my house to drop off at a UPS location? I can't give my friend a present for their birthday and I don't drive so how do you expect me to travel all that way? I want my money back ASAP so I can go buy another ring elsewhere that provides me better customer service and values its customers. How about instead of saying "sorry for the inconvenience" OVER AND OVER like robots you actually reflect that in your actions and make my situation EASIER rather than HARDER. This your fault for not upholding excellent quality assurance processes yet now I have to do all this hard work? Sort yourselves out.

It's a fun virtual styling tool basically. You can browse sweaters, dresses, accessories, shoes and make the style spreads commonly found in fashion magazines. The items are clipped from various sources across the web - fashion retailers, brands' sites, etc so it's a fun way to discover new brands and browse new styles. Of course some of really nice items tend to be high luxury - Yves Saint Laurent, Louboutins, etc that cost $800-$1k an item and wouldn't realistically be a catalogue of what you have if for example you were trying to create a style collage based on items you might have, but it's a great starting point for finding similar items to match outfits you have in mind or might want to buy. A useful tool I've found is the ask advice section. You can post some items you need advice on, matching/sizes and people will pull up other items to answer.

A note that, the images obtained are "clipped" from other websites - so there can be limitations on how well they're representative of a 3D outfit.

SSENCE lost my order that I paid to have priority expressed to my home, my order contained two items. I was in contact with them over a course of a week, their costumer care was communicating to me I would be receiving confirmation emails with updated tracking(this took 4 days) When my order finally arrived and when I opened the back pack the quality did not look the same as it did online, also the ITEM WAS DAMAGED. I contacted SSENSE to see if i could have a refund on the damaged bag. They only offered me a refund of 80 dollars on the item when the item retailed for 210.00. The zippers on the bag where all split and there was a ton of fraying on the cheap straps.

I was glad I bought goods arrival as soon as possible.
I could buy what was sold out at the official online shop at SSENSE.
I hope to further enhance the brand lineup.

0 STARS! THIS COMPANY WAS COMPLICIT IN A FRAUDULENT ACTIVITY! My card was stolen and the culprit made a purchase on their online store, I called them few hours later to tell them about the fact and after I gave them all the information needed they told me they needed time to find the order, I called them the day after and I received the same response, today I received a message from them saying that the order has now been shipped and they couldn't do anything about it, and that I should ask the money back to my bank. I informed them that there had been a purchase made by a thief and they completely ignored me. They don't care how they make their money, even if they help a thief get away with it.

SSENSE BLASTED ME OFF WITH THE HOTTEST STYLE FOR A BARGAIN. NOW I'M DRAPED UP AND DRAKED OUT AND READY FOR A #WINTOURWINTER.

BUT NOT ACTUALLY. CAUSE I BOUGHT A BASIC TURTLENECK FOR MY SISTER. BUT SHE REALLY LIKES IT AND IT FITS HER PROFESSIONAL LIFESTYLE. THANKS A BUNCH.

I purchased over $1000 shoes and I refused the package2months ago. They are from CANADA and I had to pay over $200 tax. They said still haven't got package. So if get lost I need my refund.

Great customer service through the online chat. There is no one would pick the phone though. Tried to contact customer service on weedends, really hard to reach them.

SSENSE had emailed me asking to check the small amount that had been taken out of my account for 'security measures', £1.14 had been taken out. Just after that My order had been cancelled within 2 days without any notice at all whatsoever. When I had emailed SSENSE they said it was a security measure and that I should replace the order. I refused to replace the order and so asked for a refund. They refunded me within 2 days. It has been 2-3weeks and everything has been fine, until I noticed that SSENSE is repeatedly refunding and taking out £1.14 (their security measure). I emailed them asking them to stop as more order was cancelled and they replied with an automated email stating that I should 'replace my order with a different credit card'. I replied explaining what had happened and they once again got back to me with an automated email. In frustration I had emailed telling the now stop refunding and taking out £1.14 and how poor and deplorable their customer service is and I am yet to receive a response. Although I believe it would be an automated email as theyl customer service has no email etiquette.

I bought a Lemaire bag and when a promo code came out a couple of days later I asked for a price adjustment but they told me they couldn't and to return the bag and reorder. I did that but the 2nd bag had issues with the zipper pull. I asked for a replacement bag or a replacement of the zipper pull. They said they couldn't do that since the promo code had expired and they can't honour the same price and I could just return it. I did that but they seemed to have lost my bag in the mail. It's been 2-3 months of 30+ email exchanges. I also talked to someone on the phone and someone else over live chat and I still haven't gotten my money back.

Update: They finally gave me a refund so I have changed the review from 1 to 4 stars.

Update: Apparently even after all those emails they didn't understand I ordered the bag twice and they said that refund they gave me had already been processed before (turns out it was for the first time I bought the bag). They are so incompetent it's actually crazy. Back to 1 star.

Ordered a pair of kenzo shoes, and they sent out the wrong pair! Called and returned item. But when wanted to order the original pair again it was sold out! Disatisfied

Earlier this week, I used the site to purchase a designer pursue for my fiancé. Immediately afterward, I realized the address auto populated on the Ssense website for another town approximately 30 mins away. Same exact street name and number, but different town/zip code. I contacted the shipping company CanadaPost to reroute. I was told the shipper Ssense needed to adjust the address. When I contacted Ssense they said there was nothing to be done and that my fiancé should go retrieve the package from the wrong address. I'm out of state and the package was headed to a rough neighborhood. I was horrified that my partner was being made to retrieve a $1,500 pursue from a porch in a bad neighborhood. I called many times and spoke to several people. I asked to be connected to a manager and never spoke to one (they'll call you back). Throughout this time CanadaPost kept telling me the package could be re-routed back to the shipper and resent. Changing the address was never an option since the company is Canadian and that is apparently illegal. I had no idea the package was coming from Canada and even still it could have been returned. We never received the package, so Ssense stole $1,500 dollars from me and treated me terribly along the way. Worst online shopping experience of my life.

My Stella McCartney bag arrived nicely packaged in a discreetly unmarked box which i like. My experience with ordering from ssense.com was good. However my only gripe is that this bag was advertised as WHITE. But in actuality, it was CREAM (OFF-WHITE). I decided to keep the bag as i couldn't be bothered with the inconvenience of the return process. But i would have preferred if you advertised the color correctly as OFF-WHITE or CREAM. So i'm out $1200 with a bag i thought was snow white when it's not. Meh.

In response to the ssense.com rep: You wrote "the Item color in promo images can vary from screen to screen." That is irrelevant as the description clearly stated the color as WHITE. White is white. White isn't cream or off-white in color. White is a color as pure as snow. So there is no disputing that your team's description of this 'white' Stella McCartney bag is completely erroneous and you should take responsibility for this error instead of trying to place blame on a computer screen.

My experience with ssense went by without a hitch. Even when i meeded to return my shoes due to a sizing error on my part, the attendent was super nice. Love it!

I bought 3 shoes and 1 pair of slides. I wanted a size 7 for all the shoes but had to get a 6.5 in one pair because it was sold out in the 7. I have been trying to call back and try to get the shoe in the 7 as it had reappeared on their list. I called 2 days in a row one time missing the call back, they only call back once. I waited 4 hours for that call back. Then I tried again another day and was outside of their hours and the offered Facebook msger to contact them, well I don't have face book. Then I got ahold if a lady (after the weekend as they are not open) and she said they no longer have the size 7 again. But seeing them on the site after the call I called back the following day and the man said because it had been 14 days I would have to buy them and return the other ones that they would not exchange the size. I had bought them on sale and now they are full price so i wasnt going to do that. If it didn't take so long to get ahold of you guys and given correct information the first time I wouldn't be past my 14 days of exchange. Thanks so much for nothing.