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SSENSE has a rating of 2.1 stars from 1,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SSENSE most frequently mention customer service, credit card, and business days problems. SSENSE ranks 283rd among Designer Clothes sites.
This company does not typically respond to reviews
Despite the horrible negative comments I have read for 3 days, I still decided to give ssense a shot since only they have the shoes I want to buy with such a steal price. Anxiety starts hitting me after I started the order. The next day came, when I tracked the other, it was already there, at the front of my door. Excellent packaging, excellent quality and super fast, the best online order I have ever experienced before. Recommend you guys give them a chance.
Ordered an $800 designer belt and it arrived in nothing but a kitchen ziplock bag thrown into a battered cardboard shipping box. Contacted their customer service to complain and received an extremely rude, argumentative, and deflective reply saying they were doing it for environmental and sustainability purposes. You guys are full of BS if you think you can convince anyone your idea of environmental packaging is by using PLASTIC ziplock bags. Let's not try to act like there aren't thousands of brands who have adopted sustainable and environmentally friendly packaging options. You guys just want to cut corners and save a few bucks on packaging all the while blaming the designers "for how they shipped it to you" as if there aren't tons of other luxury outlets that offer their own in-house packaging (I can think of 5 just in Canada). Don't market yourselves as a luxury company when you offer such a terrible buying experience and horrific customer service.
Been waiting for more 20 days for the delivery. It turned out the shipment was sent back to them. I don't even know why! My first and my last time!
Products used:
None because it never arrives
Ordered Dr. Martens boots for my daughter on there website. The website guaranteed delivery in 2 days. On the third day I check the email. Dhl stops delivery. I email the company asking why dhl stopped delivery, instead off calling dhl the company tells me to call dhl myself. I email them back telling they should take care of that and provide ETA. Then I get 2 conflicted emails first email saying they resolved the problem, and another email saying dhl doesnt have my apartment number and I should contact them to give them my apartment number. Unbelievable they left the apartment number off the shipping label. However the money from my card that requires a full address was taken immediately. On top of it all
Instead of apologizing for the mistake they made they wouldn't even correct the mistake. They had the nerve to email me to fix their mistakes. It's been a week I still dont have the boots and my money. After reading the reviews I see that there are hundreds of others this company defrauded out of money. Iam contacting the federal trade commission and the police. This company needs to be investigated.
SSENSE a luxury clothing brand which provides faulty products to the end user. What a ridiculous and pathetic online store. Will never shop with them again. I purchased a YSL handbag for $1390 USD of their website in Oct 2014. I received the goods about 10 days after the purchase. After a month I contacted SSENSE customer support to notify them that one of my handbag stitch was undone. I obviously purposely wont do this myself and the handbag was hardly worn (only on special occasions). SSENSE after two months responded back to me suggesting that I return the bag to them and they will provide me with a new one. Since, they didn't have the same colour i did not want to exchange it for another style or colour. I asked them to source the same one from the designer. After months of correspondence I agreed to sending the bag back (not worn during that duration) and requested for another colour. It has now been nearly 10 months now and this matter has still not yet been resolved. Their standard response is "we have contacted the designer and are waiting for their response". They now disagreed to provide a new bag or refund the money. I had returned the bag nearly 2 and half months ago and there still has been no solution. The most annoying part is that they initially provided me with a faulty bag. Stitching with any designer brand is covered by warranty. But according to them they are still SPEAKING TO THE DESIGNER.
I WILL NEVER RECOMMEND THIS WEBSITE TO ANYONE. TOTALLY Ridiculous.
Took more than one week to receive my order... vs usually 3 days
Had to contact customer service
N then price match was difficult process
Terrible security check. Trying to place an order for days, all credit card info is correct and they still asking for a number that doesn't exist.
Dealing with ssense was great but Canada post had bad shipping, they were unable to track the package and final delivery was not professional
Very quick shipping. That was the best part i will be ordering more items. Good prices too. I told all my friends about this site
Ive never received an order so fast, and it came all the way from Canada to the uk within 2 days, bloody great service!
Delivery was the best. Anyway I don't know why I have to write at least 100 characters now. These kinds of survey will make customer angry.
I'm never worried when I place an order with your store. I know it will be done correctly and professionally. Love this company!
Great instant live help support, cheap prices, and super fast shipping. I highly recommend ordering from here as I will continue doing too.
Quick and easy with very fast shipping. For my first purchase, I was pretty impressed. The prices for items were really great aswell.
Never going to purchase from that website again
The experience was just horrible and one I never had before with any other retailer.
Hi Limor,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience
Finding what I wanted was really easy and my order arrived quickly. Everything was in perfect condition (including the shoebox) which is nice.
Great chain good updates on product too as tracking for example superb very fast delivery will come back again for more necklaces cheers
The representative was friendly and quick. Even i passed the due date for refund, but they still let me do it. 100 scores
I've made 2 purchases on the site and both came earlier than expected and were processed very fast. I love this website
Package came quick and packaged nicely, although i did buy the 2 day ship option. I would definitely purchase from here again.
Every time I order from SSENSE is a pleasure. Prompt shipping and great selection of product! Also a Canadian company! Support local!
Phantom that's all red inside off white. Best service ever and fastest delivery for stuff over 250$. Perfect for the cold too
Very fast shipping and great sales. High end authentic products at retail price or less. Good selection and always up to date
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
Hi Bhawana - We looked into your case, and see that you are already in touch with our Customer Care manager regarding this issue. Rest assured, he will continue to help you with this matter until it has been finalized. Please let us know if you require any additional assistance and thank you for your feedback. - Best, SSENSE Customer Care