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SSENSE has a rating of 2.1 stars from 1,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SSENSE most frequently mention customer service, credit card, and business days problems. SSENSE ranks 283rd among Designer Clothes sites.
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Despite the horrible negative comments I have read for 3 days, I still decided to give ssense a shot since only they have the shoes I want to buy with such a steal price. Anxiety starts hitting me after I started the order. The next day came, when I tracked the other, it was already there, at the front of my door. Excellent packaging, excellent quality and super fast, the best online order I have ever experienced before. Recommend you guys give them a chance.
Ordered an $800 designer belt and it arrived in nothing but a kitchen ziplock bag thrown into a battered cardboard shipping box. Contacted their customer service to complain and received an extremely rude, argumentative, and deflective reply saying they were doing it for environmental and sustainability purposes. You guys are full of BS if you think you can convince anyone your idea of environmental packaging is by using PLASTIC ziplock bags. Let's not try to act like there aren't thousands of brands who have adopted sustainable and environmentally friendly packaging options. You guys just want to cut corners and save a few bucks on packaging all the while blaming the designers "for how they shipped it to you" as if there aren't tons of other luxury outlets that offer their own in-house packaging (I can think of 5 just in Canada). Don't market yourselves as a luxury company when you offer such a terrible buying experience and horrific customer service.
Excellent service, super fast delivery! Very happy with my purchase and the service quality I received, thank You!
Very easy to use and efficient service. Wide choice of stock and designers. Would definitely recommend. Thank you!
Great and fast service. Although I didn't receive and tracking confirmation number my merchandise came within 3 days
Adidas sneakers arrived quickly and my return due to size was handled promptly. The staff was very professional
I placed an order on December 14th, 2017 and made sure that they would arrive well before Christmas. I chose express shipping and my estimated date of receiving my order was 12/19/17. I tried to contact Ssense via telephone from 12/22 onward but never got through until 12/27. All the while, online tracking showed that the items were stuck somewhere in Canada (where Ssense is located). They told me they needed to allow 2-3 weeks to conduct an "investigation" into what happened to the items. I don't understand why it takes 3 weeks to find out where the items are, but in my opinion, they were just buying time to see if the items would show up. Fast forward to January 23rd (almost 40 days after I placed my order), after many calls, much insistence on my part to receive a refund, I received a refund for the items I wanted to purchase 40 days ago... and the worst part is, I spent maybe 2-3 hours of my time, that I will never get back trying to right the horrendous service of this retailer... no compensation/ renumeration was even offered. I WILL NEVER EVER ORDER FROM SSENSE AGAIN. Whoever is reading this, it is really not worth the money that you are being promised that you will save. Companies like this should not be in business!
Great service and super fast shipping will definitely doing a lot more shopping at ssense. Looking forward to the next purchase I make at ssense
They lost my package in the mail and basically told me to screw off when I asked them for help. Loss to me.
Placed an order on May 15th that costs more than 3000$ that was supposed to be delivered in 3 days, today is May 29th and I haven't received the package yet, tracking information hasn't been updated from 10 days ago which states that the package is still held in transit in Montreal, contacted the customer service several times to ask them to contact the courier to see what happened to the package they didn't take me seriously and after the 6th time contacting them they said we will file a claim that takes from 2-4 weeks to get completed, now i can't get the package or my money back until they resolve the issue with the courier, furthermore they threatened me that if i disputed the charge with my bank they will cancel the claim on their end, worst experience I ever had. They gave me a lot of stress dealing with the customer service and they are so rude. I admit they have a good collection of clothes, but believe me its not worth going through hard time like what i am experiencing right now. Here is the info regarding my order:
Order: **************
Order Date: May 15,2020
Total: $3783. 48 USD
Tracking: ET*******CA
Claim ticket # *******
I loved how the delivery was really fast and quality was amazing. SSENSE always put new things on their website
Truly excellent service and excellent clothing. Custom made with great fabrics at the price of mass production.
Great Company! I have ordered from them for years. Great customer service! Items as described, keep going!
I was very pleased using ssense website. Things were exactly as advertised. I would definitively purchase again.
Hi Mamar - We appreciate your feedback!
Fast shipping, accurate description. I would recommend and would buy again from this site. Service was great.
The service was amazing, so was shipping no hassle and it was quick, will shop at SSENSE again, their sales also are very handy and they have nothing but quality designers on their site.
Great editorial site and beautiful images, though check-out process/membership sign-in and remembering of details could be smoother.
Very easy transaction and amazing quick delivery. Very happy! Item exactly as described. Everything was quite seamless.
Great online shop efficient and simply great. Definitely will be shopping again here. No complaints at all
Actually, i like their customer service and they way they treat customers. Always made me feel good.
Easy checkout, super fast delivery.
Sometimes, you guys delivery is faster than my country.(I live in Korea)
So not buy from here! Customs opened my stuff charged me on top didnt get all my stuff and the company won't refund! Disgrace!
I think this website is scam! They canceled my order and didn't refund me it's been over month now! And no communication very bad
My order arrived quickly and the shoes were in perfect condition. I couldn't ask for more! I will definitely be ordering from SSENSE again!
Very bad experience!
Sent wrong item and I've mail them many mails and wait over 24hrs! But no one to solve this problem!
Love my 032c shirt! Shipping was not only crazy fast but also free! Ssense has such a great product range. Ssense is wonderful.
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
Hi Ryan,
Thank you for taking the time to share your experience with us. We apologize for the delay regarding your shipment.
At this time we see that your are in good hands with one of our customer experience agents who is working out an appropriate solution for you.
Best regards,
SSENSE Customer Care