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SSENSE has a rating of 2.1 stars from 1,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SSENSE most frequently mention customer service, credit card, and business days problems. SSENSE ranks 278th among Designer Clothes sites.
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Despite the horrible negative comments I have read for 3 days, I still decided to give ssense a shot since only they have the shoes I want to buy with such a steal price. Anxiety starts hitting me after I started the order. The next day came, when I tracked the other, it was already there, at the front of my door. Excellent packaging, excellent quality and super fast, the best online order I have ever experienced before. Recommend you guys give them a chance.
Ordered an $800 designer belt and it arrived in nothing but a kitchen ziplock bag thrown into a battered cardboard shipping box. Contacted their customer service to complain and received an extremely rude, argumentative, and deflective reply saying they were doing it for environmental and sustainability purposes. You guys are full of BS if you think you can convince anyone your idea of environmental packaging is by using PLASTIC ziplock bags. Let's not try to act like there aren't thousands of brands who have adopted sustainable and environmentally friendly packaging options. You guys just want to cut corners and save a few bucks on packaging all the while blaming the designers "for how they shipped it to you" as if there aren't tons of other luxury outlets that offer their own in-house packaging (I can think of 5 just in Canada). Don't market yourselves as a luxury company when you offer such a terrible buying experience and horrific customer service.
I love the website you guys have a lot of stuff with name brands at a great price and I love that! So keep up the great work and also fast delivery
My bag arrived in three days which is perfect. I liked my experience with ssense. It is my favorite high-end brands website so far.
Thanks ssense
Customer service was excellent the lady went to the warehouse to check the product for me and she also sent me pictures before I purchased it
I recently ordered the Yeezy 350 boost. Mif my order status says processing does that mean my order went through an I'm guaranteed a pair?
The products was exactly what I was expecting and it arrived much earlier than was told. Very satisfied.
Uncomplicated and fast delivered, warm and welcome staff on the phone.
Love the items
Thanks for your service
Quick delivery great prices. Always quality service from ssense. Never really have complaints from my orders from them
The shoes are fabulous quality and the shipping was very fast! Customer service is also great. It was totally worth the price!
Fast shipment, good quality, nice and good products! Love it. Wish to buy more and more.
Please give discount for old customer.
Everything perfect, the site, products, shipping speed, recommend and I will go back to shopping! The best selection of brands and products.
Its pretty good but I would make more purchases in the future but I wouldnt want to be wasting money if the products up here were fake
Products and services are good. Shipping takes some days and is a bit expensive. Product is like i ordered and came in a Nice box
Love love love
Color is unbelievable
Runs true to the size
Love the fact that I didn't have to pay tax on a purchase so I saved almost $30
End it came within two days
My item came quick and was wrapped beautifully. I ordered a scarf for a birthday present and it came prepared to give as a gift
Fast shipping loved my items. I will definetly be shopping again and telling friends and family about this website and the services
Overall good experience.
Really good price.
Plenty of verifications for my payment which was kind of a hassle.
Upon verification fast shipment.
I always loved shopping at ssense. It was one of my favorite online shopping stores. In the last year till now there customer services has gone way down, as well as there delivery. I used to receive my items in 2 days. Now I wait for weeks to receive my items.
I'm writing this because I am a private client. I placed an order for $3,405 which arrived in my local post office. I received a call from the post office telling me I had to pay $600 for a custom fee that the merchant (Ssense) didn't pay. WTF. I was so upset. I called Ssense to speak to someone and no answer at all. I can't get a hold of anyone to explain my situation. Aside from that my Rick Owens that I purchased ans ssence charged me for them was never on my order when the post man called out the items in the package. This is so sad and bad. I need help. I will never order from here again. They lost a 12years customer. I'm going to go with Farfetch. WAY BETTER SERVICES.
DO NOT SHOP AT SSENSE. THEY FELL OFF AND I THINK THEY WILL WIND UP LIKE BARNEYS NY WITH THE WAY THEY GOING.
Website looks very nice and classy. Placing an order was very easy. Package came quickly and in perfect condition. Very satisfied!
While my order was unfortunately returned, the whole experience was positive and efficient! From inquiry to ordering and returning the product.
I live in Belgium and I was very happy to see my item been delivered so quick and in perfect condition.
Shoes did not fit and I can not return.
Had I known that returning an item would be an issue I never would have ordered from you
INcompetent support. They sent me the wrong item, took about 20 calls and a month to get it refunded and get the item back.
Easy to order & communications. Fast delivery.
Very presentable, they're fold & place it to box nicely.
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
Hi Lea,
Thank you for taking the time to provide us with your feedback.
I am sorry to hear the shoes you ordered did not fit that said I will arrange for a customer experience agent to reach out to you to help with your return.
We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience