SSENSE

The shipping is not as promised 3 days, they use Canada post 3 days (not even business days according to their description) However, it took a whole week time to be delivered. And when I called them to return the order, they refused my request and got denied. Worst customer service ever! So do not buy anything from them, just get the luxury items from italian e-commerce retailers, Farfetch, luisaviaroma, they offer much better customer service, provide faster shipping with no extra duties fee occurred as promised.

My bad I did not read reviews as this was my second time ordering at this site. I was confident I even paid express shipping just to get the item before christmas. Long story short, been lied by fed ex about the package whereabouts, every agent that I speak was trying to get rid of my call. My item was "DELIVERED" and signed by someone I didnt recognize, so do I have to be okay with that? Who is really liable? You robbed me my hard earned 593$! I want my money back!

Worst customer service I've received from a so-called "luxury goods seller". There is nothing luxury about this company, especially the customer service. I've had a huge problem with my order that was not resolved and instead of getting into what happened, I'd just like to let others know to take their business and money elsewhere. The regular customer service rep went back and forth with the supervisor relaying messages for me when he could've just directly transferred me to the supervisor like I asked when I initially made my call. After an hour I finally got hold of a supervisor who did nothing but apologize and repeat the same thing over and over again. I could get a Neiman Marcus supervisor faster on the line than I could with these people, total JOKE. Their customer service reps all sound like they are working from bed... I don't know who trains or hires these people. I don't even know why I'm so surprised, the rest of these reviews are just as bad!

I have gotten 2 orders from ssense and I haven't had any problems with it. Authentic shoes and fast shipping. I have never had to return anything so I can't say if their returns are great, but I know that they are definitely not a scam website.

Received m order promptly and in perfect condition. The price was excellent. I had to call service when ordering and got assistance right away. I would have no qualms about ordering again from SSENSE.

This website has shown complete disregard for a tight-knit creative community in a matter of hours. No official announcement was released by the company beforehand. Change the name or change the layout... i couldnt care less. But ive just wasted a good 1/3 of my life making art that no longer exists. 20 sets and collections id drafted - all down the drain. This was literally my only source of creative freedom and i was extremely proud of my archive. We're ALL pissed off and that speaks volumes about how influential polyvore was.

That's about it. It's just awful.
I've ordered a bday gift for myself, requested express shipping
3 days after my order was cancelled flat. And i've received an email that the item was no longer in stock.
And that's about it. Unreliable, irresponsible poor service. It's better to pay couple blundered extra than to order from this nightmare. Completely spoiled my birthday.

An ordered item was missing from my delivery. I've been emailing customer service for months with no success.
An investigation was never initiated. Customer service promised a refund. Unfortunately this never happened. Due to the constantly changing customer service, I had to start over and over again with my request. 445 € are simply gone.

Absolutely awful. After my package being lost they didn't even offer anything instead they just kept saying it is your fault you enter the wrong address. I end it up paying $900 for something I never received and this people at Sense didn't even offer anything. Just horrible that's not the way to treat your customers.

I haven't got any solution from this web like nothing zero. They just took the money for package that was stolen. At least offer something or come up with solution but NO nothing. I never experienced such a poor service where they don't care.

I placed an order and two weeks later it still hadn't shipped. I kept emailing and received just one standard response saying it takes two business days for something to ship and to be patient. Prices may be lower but it's not worth the hassle.

Customer service is poor and it appears all of the staff is working from home. Several reps seem distracted and do not want to do their job. If you ask to speak to a manager they tell you that they don't have managers. I was also told that I can tell the customer service rep/security my complaint and they would forward my complaint. This online store is a joke and they make you jump through several hoops to be refund. Will not be shopping here again. There is a reason Nordstrom is still in business.

Please please never ever think of buying from this website. They have the worst customer service ever! I ordered from them a bag worth 2000$ and the way i received is like i received a cheap bag in a disgusting box + have minor scratches! I texted them to complain, nobody got back to me even. They also dont offer free return for international orders, i had to pay 200 $ for a return.

Terrible, terrible website. Awful, almost non-existent customer service, totally inept representatives. Phone lines disconnected. Placed an order on NOvember 30,2022, it was on "hold" for two weeks then they told me the item was sold out. Placed another order, they shipped it without paying duty charges passing over charges on me. I refused to pay, and the package is seemingly lost on its way back to Canada. Then placed a third order, three weeks later is was not even dispatched. This place is a joke, even Bloomingdales works like a clock these days.

Bought an item and it looks so cheap and tacky. A 2 year old in crafts could do a better job. Their returns policy is not designed for customers. Their customer service function is useless, great at providing the illusion of a good service. Don't be fooled. At this point I'm better off reselling on eBay rather than returning this item.

I sent them a direct message on here as they asked me to do that they could follow up with my previous review and they did not respond. It seems like they just send those to make people who come here think the issue has been resolved but it has not. Do not make the same mistake I did... do not shop here it is an incredibly frustrating waste of time only to have order cancelled 6 different times. Terrible customer service, people joke about how nice Canadians are but apparently not those working at ssense.

Ssense has the slowest shipping it took over 2 weeks since the expected delivery date. Then after customs they still didn't deliver it and it sat at my post office and ended up getting items stolen. It says exactly what is in the box and the price (even more than the real price) because of customs. Now it could take 75 days to get a return or a refund. Wish I just ordered from places in the states ssense is the worst.

Bought shoes but twice send me wrong sizes even though I constantly confirm to email and phone my right shoe size. You will feel that they are not serious on there job and helping you to resolved the customer issue... not recommended to buy on this website

Reading all the negative reviews perhaps we are not talking about the same company. I have purchased several items and have had to exchange a pair of shoes for a different size once and never had any issues. Delivery was 2 days as promised and the credit and exchange was seamless! I will continue to shop on their website; one questions however- what happened to all the sale merchandise? Did it completely sell out?!

Take your business elsewhere. Unfortunately, customer service has taken a steep decline recently. I had a terrible experience with a return. Read other customer feedback on their social media account before you order.

Worst experience ever, sites like ASOS is way more better.

The sizing chart is super confusing and when I ask for returning, the return delivery fee is not covered.

I won't buy other things from this site again.

As far as designer clothing is concerned, I always go to Ssense. They have a wide selection, competitive pricing, amazing shipping options, and a flexible return policy. They curate their site wonderfully, and Ill continue buying from them.

From the customer service getting back to me within minutes about sizing via text, to how fast my order arrived (free express shipping), I am very happy with my order and had a great experience shopping with Ssense.

Ordered a pair of $150 shoes for a Christmas gift. They sent me the wrong size. Returned and wanted a refund as they wouldn't exchange them for proper size. No refund given and they said I mailed them to the wrong address, somewhere in Florida? Even though I used the return label THEY provided. They offered me 15% discount on a future purchase for my inconvenience. What a joke. I'm out over $150 and have no product to show for it. Do not purchase from this company. They've also turned off comments on their FB page because they've had so many problems with orders the last few months. I'm not the only one they've stole from. Shop somewhere else for your expensive items.