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SSENSE has a rating of 2.1 stars from 1,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SSENSE most frequently mention customer service, credit card, and business days problems. SSENSE ranks 278th among Designer Clothes sites.
This company does not typically respond to reviews
Despite the horrible negative comments I have read for 3 days, I still decided to give ssense a shot since only they have the shoes I want to buy with such a steal price. Anxiety starts hitting me after I started the order. The next day came, when I tracked the other, it was already there, at the front of my door. Excellent packaging, excellent quality and super fast, the best online order I have ever experienced before. Recommend you guys give them a chance.
Ordered an $800 designer belt and it arrived in nothing but a kitchen ziplock bag thrown into a battered cardboard shipping box. Contacted their customer service to complain and received an extremely rude, argumentative, and deflective reply saying they were doing it for environmental and sustainability purposes. You guys are full of BS if you think you can convince anyone your idea of environmental packaging is by using PLASTIC ziplock bags. Let's not try to act like there aren't thousands of brands who have adopted sustainable and environmentally friendly packaging options. You guys just want to cut corners and save a few bucks on packaging all the while blaming the designers "for how they shipped it to you" as if there aren't tons of other luxury outlets that offer their own in-house packaging (I can think of 5 just in Canada). Don't market yourselves as a luxury company when you offer such a terrible buying experience and horrific customer service.
Customer service was amazing! I would definitely shop again and would recommend to anyone. Shipping was fast and return was very easy. Thank you!
I had kind of an amazing experience.! The online reviews were pretty rough so I had to share my great experience with SSENSE.
At first, I was really unsure about the site since I'd never heard of SSENSE but I was dying for this Alexander McQueen peplum sweater and it was cheaper by $150 than at Neiman's. I took the plunge and ordered the sweater from BOTH sites knowing that I could return the one to Neiman's if SSENSE actually came through with an authentic product and on time shipping.
They MORE than delivered! DHL shipped the sweater from Canada to Washington DC *overnight*. It was in better condition than the one from Neiman Marcus (SSENSE sweater was flawless and the Neiman's sweater had the MCQ tag detached in one spot and the item had clearly been handled in a store).
The sweater is 100% authentic. There's no faking this level of quality and fit. It's identical to the one from Neiman's, just in better condition, so I'm quite certain it's the real deal.
My only recommendation would be that SSENSE should put their items in sealed bags inside of the cardboard box. With the absurd amount of rain we are getting on the east coast, a soaked box would mean a ruined product :( It was left on my doorstep but thankfully it was a rare sunny day and the box was in perfect condition.
This company does not work to help solve issues the customer has. They claim to help resolve but do not
Tip for consumers:
That the company does not stand behind their product or make sure their customers are happy
Really happy with my purchase. Was a fast delivery with updates for tracking my order. I will definitely order again!
Got them for my Best Friend; he loved them. Guess, he will be expecting another pair for the holidays. LOL
Good deals and you get the best service. Shipping is fast and product is like it's described on the site.
I like the curated fashion concept. Even if I dont get something, its cool to see what people like. Its like GQ but without the ads.
The packaging is missing from the brands, the items offered are genuine and without the bag or pouch made false
Fast next day delivery! Great service! I love the item I purchased. Exactly the same as I saw on internet
The final priced they showed should be the final price. Not when I get the item & the courier asks for me to pay the taxes.
Really good but the price. Shipping was fast and the package was better than I expected. Condition of the merchandise was not bad
Love the big variety of brands and the fast service. All the costs are included in the price, so there are no surprises. The shipping is also fast.
The shipping was really quick my package arrived the next day I bought it and the service was excellent too, I'm really happy
Order was shipped the same day/night and arrived from the US the next day. Great customer experience and a helpful and detailed site.
The item came quickly and looked like the item promised on line! Loved it and will use this site again in the future.
I got a mail in a month.
I needed my things faster.
You ruined it.
I don't want to use it any more.
Very satisfied with the services as the staffs/management are quite efficient and competent all the time
Excellent company. Shipping is fast. Returning is very Convenient. Im very impressed with the clothing selection.
I chose one week shipping and received the package the next day n the clothing I ordered was exactly as what was in the picture
I did get my refund but not into my credit card account, i was advised to open a PayPal account and that's where my refund was paid.
I am very enjoy shopping on Ssense. Everytime, I can find the fusion style clothes or accessories on Ssense.
Service was responsive and quick, dispatching was done hastily and shipping was well managed. Very happy with the experience.
I was very happy with the delivery and the goods were very satisfactory (:
It was a purchase I liked to use again
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
