SSENSE

Im always weary about purchasing designer product online and usually buy at Holts, Saks or Nordstrom. Ssense sale was really good.

I ordered Saint Laurent boots. I sent multiple emails requesting info on sizing and didnt get a response until the half-size up was sold out. Then my order was delayed for almost two weeks. When I finally got the package, I needed that half-size up.

Hire seasonal staff to support during sale season. Customers can only be so patient with delays.

Smh I ordered from Ssense three times in my life and my first two experiences weren't bad at all. This last time I ordered something on Saturday and today is now Thursday I'm writing this review I don't even have a tracking number! (Express shipping by the way) I've contacted several customer support agents who keeps saying it's waiting to be shipped. Do not order from this website!

I was able to order exactly the right size clothing because Ssense had thoughtfully included a very detailed size chart. No returns necessary! This is so ssensible! I wish other vendors would provide such precise inforomation.

I definitely don't plan on shopping with SSENSE again and would not recommend the company (and there are many other businesses that carry the same brands and others, but have good reputations).

In summary, the main issues are...

The delivery time stated at checkout was about 3 days. It's been 23 days, however the order still hasn't shipped. They won't provide an updated ETA. Christmas gifts and vacation items won't arrive in time.

Customer service isn't able to help or provide additional information.

Now they are no longer accepting phone calls ("to better serve you").

Their Chat system does not work.

Emails may take "3-5 business days" for reply.

They still have a "3-4 day" shipping option listed on their website.

It looks as though they are taking orders under false pretenses (stating delivery times they know they can't deliver).

If I would have known the order would have taken over 3 weeks to arrive (ETA still unknown), I wouldn't have placed the order.

This site used to be great they fell off bad smh ordered a coat 3weeks ago still didn't receive it just a tracking number created and just sitting there we all need to do a worldwide lawsuit on them I don't like how the company is being ran can't even speak to someone to inquire about your order because they closed they phone lines

I placed my order for YSL pouch which was on sale but when I submitted my order, I was charged 25 dollars more than the price shown on page. I called customer service, they promised I would get refund for the 25 dollars but after that, they changed the price on website.
I definitely returned and will never buy anything from them again.

I signed up for a contest and then it took me to their store. Ssense... LOL
Oh my gosh... that is the ugliest cheapest crap there is around... Not only that their prices are out of this galaxie. Jewlery has no gold whatsoever and is sky high.
Any body buys this crap is a fool...
You have better stuff at walmart... man... Dont buy here folks... don't be stupid.

The item shipped and was delivered quickly, which I greatly apprictated. I'd definitely reccomend Ssense to a friend. However, I'm annoyed that Sitejabber keeps constantly reminding me to review the website.

Generally, I am very satisfied about the clothes, delivery and the pricing.
I was looking for some extraordinary clothes in the internet. So I got accidentally on your homepage. I have not been on your homepage before, so I thought that might be a good idea.
While I was going through all the pictures and models, I surprisingly distinguished 2 models which I do know from Switzerland, though. I guess this was one of the most essential points for me, which finally made me buy the clothes. Do not worry! Your clothes are very very nice! I am looking forward to buying a bunch more clothes to fill up my closet with fresh new stuff!
Thanks a lot for being the best online shop worldwide.

I bought the item already 12days, but I didnt receive it until now. This is the worst online shopping experience I've ever encountered, please give me a fully reason and explanations. Hope your can make it better.

If I could give them a minus 10 review I would. From start it has been horrendous dealing with this joke of a company. It took them 3 weeks to send me my item, and when it did arrive it was the wrong product I ordered. There is no returns info on their website. I emailed in the pics of the item, only for all of my emails to bounce back undeliverable.

10 emails back and forth, and they keep asking me to send in the same info. Waiting over an hour on hold at times. I am still waiting for my refund.

Please please please avoid SSense at all costs, they should be shut down immediately.

I ordered a pair of glasses on Dec 2nd. As of Dec 25th they have not arrived. They said there were problems because of the sale. They turned off their phone lines. Their website says they are reachable via messenger and or chat. In both instances they responded over 24 hours later. They provided confusing information. It appeared they did not know what was going on. They offered to make it right by giving me a 10% discount. What good is that to me? Ill never buy from them again.

Here's the deal. SSENSE is trash, shop somewhere else. You are being fooled ALL OF YOU. Being fooled thinking this company runs AS NICE as the site looks. IT DOESN'T. Sure the site is clean looking...the presentation is great. But once you place an order, these goofy mfers will f with your order like nobodies business. You order IN STOCK items, wait a week, then have your ordered cancelled of out of stock. You'll order and wait a month for order to ship. These are my 2 only experiences with this company. I don't have patience for bs. So many online retailers with the same brands. I shop at Saks, I shop Bloomingdales, etc. If I wanted to spend money to be mistreated, I'd call my local Dominatrix.

The shopping interface is very easy to use and the checkout even easier. The items are always perfectly packed and the package itself in excellent conditions. The standard shipping is very fast. It only took 2 days for my order to arrive.

2015 review
What I like:
First, I cancelled my order in Ssence a number of times, and I was not charged once. Unlike some other places, I still get charge even when my order was cancelled.
Second, customer service on the phone was not bad for me, it was a very straight forward return request.
Third, I received my refund 2 days after Ssence received my return, that was the quickest online refund I ever had. And this matters the most for me.
Forth, they are duty free with some really good prices for Canada, considering how hard it is to buy some of the luxury items in Canada.

Would rate 0 if I could… not only did they send me a faulty item but they advised I order a new one and return the damaged one only for the second one to turn up more damaged that the original one.
Now I am unable to get my refunds of over £800 back for both items from this absolute scam of a company for weeks now.

AVOID AT ALL COSTS!

They are in breach of their own returns policy that is on their website yet they still fob me off with emails with pointless questions in order to bide more time and not comply or update me on anything at all.

How convenient they were just about to give me a refund once I contacted my credit card company to get my money back for me.

Customer Care HA! Scam artists.

Well when i read all the reviews i was discouraged but i said let me give ssense a chance. Well i did and i can say i'm very happy with my purchase. No complaint from me. The shoe came in 3 days and the product was perfect. Well done

I'm from Australia I received my package about 4 days later which was great! And DHL is just a good company my dad uses them as well for his company
- never change from DHL

When I received my top there was a little yellow like mark on it. I was disappointed paying all that money I wanted it in perfect condition. I gave your company a call. And explained the situation to Yue
She was so helpful! I sent photos, I would of sent it back. But it was to wear for my birthday. Yue was amazing she looked at the photos and gave me a solution. Money to get it dry cleaned
And I did

Thank You so much you have a really good team working for you

She even followed it up with me

I shop online a lot, and your site is definitely now my first preference

Just couldve used a little less This is our policy, and a little more Oh, checking your history, you're someone whos willing to spend a couple thousand each year with our site. Let us help you out with that. Oh, well.

Ssense it's the Worst site I Ever used! I wanted to buy Fendi sneakers. Choosed my size, paid for it. Paimend was done, money was sent. After too days I received mail from the site Ssense, where was written that my Order was cancelled.

I called them back in this time my pair was gone! Although I asked to hold one. (!)

Then I bought another pair little bit bigger, and got same situation... and money still not returned. 421$! Terrible site! Never use this site.

I feel they steal some credit card information! Take care!

I received a package that is missing one item. The package is in good condition. It is very likely that SSENSE just forget to put it in it! This is not my fault, but I need to wait 2-4 weeks investigation? And the charge will be processed once you received the package! I've using SSENSE since my college time and this is the worst experience ever.

I love shopping at SSENSE.com. They have the best quality and variety of clothing and accessories for women and men. They have a fast and secure delivery service, and their website is easy to navigate and order from. Their customer reviews are helpful and honest. SSENSE.com is a trusted and reliable online store.

I purchased a pair of Dr. Martins and received them within 2 weeks however I was sent the wrong size shoe in the correct size box. I contacted Erica from customer service who was beyond helpful with organising to have my shoes sent back and the right size sent back out to me in Australia. Great Customer Service!