SSENSE

I tried to order the same coat 3 times and they have decline it everytime tried. I called customer service and they didn't do anything. They said they said there is nothing they can do if it doesn't get passed security measures. I wouldn't recommend anyone to order from this site.

The only problem i had was they kept cancelling my order with out telling me but phoned up and i believe it was Remey was very helpful, he went and placed my order with my over the phone once placed got to me within 3/4 days so very good

I purchased a couple of shirts for my husband, and it was abit tight for him. I emailed the store and ask if I can return it and get a refund.
I dropped it off at the post office and in a couple of weeks I got my refund. It was quick and simple. Thank you

Used to like the app
But certain things they don't tell you is when you surpass the limit of $800, your automatically getting charged duty free which in my case I was charged $400 for duty free customs. Something I never knew about or I guess anyone …. I called and ask why and to see if they can reinburst my money back and the only thing that they gave me was some couple discounts on my next purchase …
Will NEVER purchase anything from this site again

The worst experience ever! They gave me the run around concerning my credit card info. I had to call them because after 3 days my item hadn't shipped. I changed my billing address, gave them the correct amount they took out of my acct (under $10)
Then they said I still have to wait for fraud protection to look at my account. Michelle is the supervisor I'm told. I ordered the Gucci marmont belt because it's sold everywhere in the US but after reading these reviews I'm sure the universe was just looking out for me. Gucci website it is. I'll wait for the back order to come in November! The worst!

I would have given SSENSE at least 2 stars but the customer service is just HORRIBLE! The shipping was quick and efficient, but if you ever have to return anything prepare and brace yourself for the worse. I have been waiting almost a month to get a refund for an item I returned. My tracking from UPS said the company have received the package. Every time I call someone who barely speaks good English always saying we will reach out to the return department or the warehouse didn't scan the package as received just some BS excuse why they have not refunded my money. This has just become ridiculous. I wish I just could sue the company for pain and suffering at this point LOL! Do better SSENSE

I am very happy to know SSense now!
Quick and perfect delivery of the order.
I certainly recommand it to every fashion lover, a lot of top brands, perfect service and explanation about the clothes and sizes.

I purchased an Off-White Sweatshirt from SSense. They sent me a defective product and they are handling it poorly. They have horrible Customer Service and do not understand how to treat customers. Most customers on this site are spending tons of money and they deserve EXCELLENT Customer Service. You will not find that with this company. Stay away and find a site with better service.

The only bad thing I can say about this website is that you'll easily get addicted to it!

What I've used it for:
~School projects (and I got 100s on every single one of them!)
~Planning outfits for events and school
~RPing (go ahead and call me a nerd...)
~BEING AWESOME! (like a boss)

Follow me if you're on the site! My name is sparkle-vixen :)

Delayed Delivery, Unclear communication, and when i cancelled the order EVEN before it was shipped, it was still shipped! It was useless to me at that point, and I was out of the country so I could not return it within the return period! So now i'm lost almost $500 for a piece of item I do not need nor can use. WORST shopping experience from an online merchant.

Ordered a pair of vetement socks from the men's section for my boyfriend. The sizing said they were O/S, so I assumed they were one size fits all for men. When I got them, they were so small they just fit me and I'm a women's size 7. The womens and mens clothing are all mixed into the same sections and the sizing makes 0 sense

Your website is not working right. The way you create isn't working right and its really making me mad because I need to create new outfits for my stories and because you people aren't taking proper care of the things you need to.

Do not order ive ordered 5 times from this website and all five times were canceled because they said they couldn't verify and then even told me to pay with paypal and order was still canceled. Save your time.

I am quite disappointed to hear this.

Originally, my friend placed the same order for me on Dec. 4, we have waited until Dec. 18, the shipment was never received. As the two items went on extra discount, we sent a price adjustment request, but did not receive any reply.

So we cancelled the first order and place the second one on Dec. 18.

Instead of my friend, I have placed the order on Dec. 18 and paid extra for express delivery. I do understand that it is holiday season and it will take longer than usual. I have tried to call a few times and never got anyone to answer the calls.

Now, one of the ites is sold out. I do not know how to express my disappointment but thank you for letting me to know.

The only thing that Sense can offer me is free shipping which is a joke as the shipping is FREE anyways. Hahaha

I typically read reviews about a company before I make a purchase but because my friend spoke highly about the company, I gave it a shot. The order was shipped and received within 2 days. This was one of the fastest deliveries I have experienced and I will definitely shop here again. Thanks SSENCE!

Ordered a sweater from Polyvore. The address on the bag was a street in China. When I opened the bag the sweater had a strong chemical smell and I mean STRONG! I soaked it in cold water and Woolite for 1/2 hr. Then changed the water and added more Woolite then hand-washed it. Laid it out flat to dry. It still smells. Can't ware it because it shrunk even though I used cold water. I believe anyone who gives this company 5 stars must work for them...

Their automatic robot chat online cannot comprehend basic English and cancelled my order placed on the same day. SSENSE is refusing to honour me with the same price of shoes I paid after THEIR system cancelled my order without my authorization after charging. They should honour the same amount. This is crazy.

Sensse customer services are awful, they delay their services, promise to assist to resolve the issue, then refuse to meet their promises
Buy from other retailers who provides better services Because Sensse does not value its customers

The price was very good, the delivery service was so fast and efficient. The interface of the site is very modern and the choice is not too broad, but the pueces are selected very well, perhaps need to make another purchase with u.

This was the second order I placed with ssense. The first one was fine, this one is a nightmare. I ordered 2 items totaling over $1000 usd. They were both quite small items a card holder and a super mini bag. When I opened the box it was full of tissue paper and cushioning. There was the cardholder, but no bag. The box was damaged, but it didnt appear that the seal was broken. Emailed customer service they say they are going to do an investigation, days go by and they come back and say my order was packed on cctv. I asked for the cctv they said oh we have no wrong doing on our part. And they push the claim to Canada Post. Canada post said oh there were no damage scans despite sending pics of the damage box. Ssense says we arent taking responsibility and neither is Canada Post. I asked to escalate my claim they said its final. And if I want a refund I should file a claim with my bank. So I'm out of $825 from this big company. Shop at your own risk.

I have a bad experience within their service. Their service is slow and the shipping takes too much time to arrived. And they have a problem in their website when I scroll down, the scroll bar decreases.My friend shared to me her great experience in www.robecart.com, their service are fast and the shipping is fast.

I ordered shoes over £400 and I receive the wrong ones. I was really disappointed because I was going to gift them to my sister but I couldn't as they were the wrong ones and therefore I couldn't giver her anything as she really liked the shoes that were meant to come

I've been waiting four days just for this company to keep reviewing my order they've already charged my bank account holding my funds but still giving me the run around about my order status. They kept telling me it's under review headed to day five for a 3-4 day shipping process. TERRIBLE SERVICE!