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SSENSE has a rating of 2.1 stars from 1,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SSENSE most frequently mention customer service, credit card, and business days problems. SSENSE ranks 282nd among Designer Clothes sites.
This company does not typically respond to reviews
Despite the horrible negative comments I have read for 3 days, I still decided to give ssense a shot since only they have the shoes I want to buy with such a steal price. Anxiety starts hitting me after I started the order. The next day came, when I tracked the other, it was already there, at the front of my door. Excellent packaging, excellent quality and super fast, the best online order I have ever experienced before. Recommend you guys give them a chance.
Ordered an $800 designer belt and it arrived in nothing but a kitchen ziplock bag thrown into a battered cardboard shipping box. Contacted their customer service to complain and received an extremely rude, argumentative, and deflective reply saying they were doing it for environmental and sustainability purposes. You guys are full of BS if you think you can convince anyone your idea of environmental packaging is by using PLASTIC ziplock bags. Let's not try to act like there aren't thousands of brands who have adopted sustainable and environmentally friendly packaging options. You guys just want to cut corners and save a few bucks on packaging all the while blaming the designers "for how they shipped it to you" as if there aren't tons of other luxury outlets that offer their own in-house packaging (I can think of 5 just in Canada). Don't market yourselves as a luxury company when you offer such a terrible buying experience and horrific customer service.
Shipping was so quick and fast, said 2 two days but actually 1 day. Love this store. Have lots of crazy sales and good varieties of brands
Love the free fedex shipping and easy free returns from this site that has so much style! Instant gratification.
Super smooth transaction, site is well organized and user experience is great. Product arrived next day. Would shop again.
Ssense has the best assortment with beautiful and informative photography to back it up. Shipping is painless and fast.
Very slow response on order follow up. Won't go back again, as so many options on internet these days.
Great experience, incredibly fast shipping good products. The choices and diversity of designers is pretty cool. Love love Ssense.
Delivery was fast and product was as expected. No complaints. I dont have 100 characters to say about this.
Thanks, love the Gucci stockings! Delivered on time and the quality is great also very affordable! Thank you Ssense!
Super fast shipping! The shoes are absolutely perfect! Box was in perfect condition! I'm very pleased with my purchase!
Great site, easy to navigate. Delivery to UK really fast, especially since coming from overseas. Would definitely use again.
Excellent customer service, fast delivery and great shopping experience. One of the best shopping site online. Thank you ssense.
I like the selection of brands, the prices are good, and I love buying from a Canadian company (I am a Canadian living in NYC). The items arrive fast and returns are easy.
I like the wide range of product of Ssense, but the delivery is quite slow, espceially for me living in Macau. Canada post is probably quick within canada, but outside Canada it s really. Slow =[
I would suggest using Dhl / Fedex / Ups for international delivery. I am sure there is a lot of international customer on Ssense. The bad thing about canada post is since its not available in Macau (and many other coutries), it only delivers to the post office so I have to go and pick it up. As with many other online shoping site, they mostly use dhl / fedex / ups so they do deliver it to my home instead of me picking it up at the post office. Thats a weak point of Ssense compare to other shopping sites. Online shopping is for lazy people. Lazy people like us really dont wanna go to the post office to pick up our parcel =[
The good thing about Ssense is there is abundant stock of the products and the styles are very updated.
This is my first experience with Ssense, looking forward to an improvmemt in the delivery.
Expedited shipping was great - chose ssense because I could also return quickly for free - which I ended up not having to do because the item fit!
Not much to say. They used DHL so it was very clear cut. Products arrived in 4 business days Canada to Australia. Pretty happy about it.
I've been ordering from them since 2018. NO ISSUES AT ALL! Fastest shipping I've EVER experienced on ANY clothing app! Will be ordering when soon xoxo
Tip for consumers:
Trust me, its worth it. Been ordering for them since ‘18
Products used:
Down coat
Awesome site. Always order my clothes from here. Fast shipping, fast email response. Thanks so much for everything.
I have to pay 41 pound for return. Too expensive. Ssense should consider this return issue again. Thanks
Their website uses inaccurate and blatantly wrong colour descriptions for products. This is misleading and unfair to customers.
Very bad Company and Bad customer Service. The worst. Everything tales too much time with them. Terrible experience
Hi Maria,
We appreciate you taking the time to leave your feedback. We are sorry that you were not satisfied with your experience with us. We can see your order shipped out within a few hours of you placing it, but with that said, understand waiting for a much anticipated package can be frustrating. We hope to continue to improve our shipping services in the future to offer the fastest delivery possible!
We do not see any correspondence between you and our customer care, but with that said, we invite you to contact us at any time- we are open 24/7 and would be happy to assist you!
Best regards,
SSENSE Customer Experience
Delivery could be faster, since so many other competitor right now, and add more promotion would be better
Had a small problem and got it resolved within 2 weeks with Customer Service. Very quick and helpful!
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
Hi Andy,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience