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SSENSE has a rating of 2.1 stars from 1,199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SSENSE most frequently mention customer service, credit card, and business days problems. SSENSE ranks 278th among Designer Clothes sites.
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Despite the horrible negative comments I have read for 3 days, I still decided to give ssense a shot since only they have the shoes I want to buy with such a steal price. Anxiety starts hitting me after I started the order. The next day came, when I tracked the other, it was already there, at the front of my door. Excellent packaging, excellent quality and super fast, the best online order I have ever experienced before. Recommend you guys give them a chance.
Ordered an $800 designer belt and it arrived in nothing but a kitchen ziplock bag thrown into a battered cardboard shipping box. Contacted their customer service to complain and received an extremely rude, argumentative, and deflective reply saying they were doing it for environmental and sustainability purposes. You guys are full of BS if you think you can convince anyone your idea of environmental packaging is by using PLASTIC ziplock bags. Let's not try to act like there aren't thousands of brands who have adopted sustainable and environmentally friendly packaging options. You guys just want to cut corners and save a few bucks on packaging all the while blaming the designers "for how they shipped it to you" as if there aren't tons of other luxury outlets that offer their own in-house packaging (I can think of 5 just in Canada). Don't market yourselves as a luxury company when you offer such a terrible buying experience and horrific customer service.
Very pleased with product and shipping would buy again if there would be the product that i want.
Thank you.
Very happy with service, Item delivered matched exact description. Delivery time was as expected. My daughter is very happy altogether.
Very happy with my item (Rimowa case) well packed and simple to do business with. I would use them again with no issue.
Had trouble with delivery on my first order back in Oct of 2021 but once again it has happed! They will obligate you to pay for "express shipping"... for GOD knows what reason. In my case it was $15 but I've heard people have had to pay more then that unfortunately... they say it takes them two business days OR LESS to process order & that is completely NOT true, then when you email them because 3/4 business days have gone by they respond in an automotive email saying "due to high volume orders they can't prioritize YOUR order"... I've never asked them to prioritize anything, IT IS STATED ON THEY'RE WEBSITE IT WOULD ONLY TAKE THEM 2 BUSINESS DAYS! So they basically lie to costumers & clearly don't keep they're word about anything they have stated on the website about how they're delivery method works. Sad because this website sells good stuff but are total morons, they should wave delivery fees every time they don't keep they're word. I'm own a business myself which is why I take this delivery matter serious.
Tip for consumers:
Try another website before you use Ssense
Products used:
Clothing
I purchase a pair of Gucci Slide in us9 but they send me uk9
I'm already back in Singapore and it's my fault that I didn't check when I received the parcel
Quality! My purchase was delivered on time. I love this site. Will definitely recommend to others and purchase from this site in the future.
Very very fast delivery im very happy to buy from this website that have a lot of designer
Recommend for anyone need best designer
Thank you for being very prompt in delivery and good with changing order details and keeping in touch with where the shipment/shipping progress was.
Is a really good product, with the perfect selection of materials.
It looks amazing and has good texture feel
Also the shoe is clean
You should Invest your money into charity or giving to your community. Stop buying designer labels just to feel like you are a somebody
Shipped and received my order quickly, I was even able to intercept my order at a facility as I'd be away from the house and not able to sign for it.
The quality of the belt was same as it was seen in the picture. Delivery was quick and accurate too.
I would definitely order again from ssense!
This web site I am falling in love to shopping. The best.and the price is fabulous. That's it. I have nothing else to say but fabulous. Thanks
I like the selection of articles / designers the website provides, good service, I will surely shop at them again.
Ssense consistently carries the merchandise that I want and offers amazing sales. Also the shipping is reasonable and fast.
Great site, easy to negotiate and choose items, very accurate measurements and good return policy.
Highly recommend this site.
Everything was very satisfying! My shopping experience was perfect from the order to the delivery time! Thank you ssense
Everything went smoothly. Thought I would've received them sooner though! I haven't worn them yet, but in due time.
Very disappointed how a company like this has a very bad and dont care customer service. Ssense.com really need to work on this.
Hi there,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience
Find a product that I didn't find anywhere else, it was for a present and It came on time at home; thank you
Beautiful coloured mules that are comfy & gorgeous. A shoe that is as casual as it is dressy and the suede feels lush!
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
Hi there Chris,
Thank you for providing us with feedback on your experience. We are sorry that you received the wrong size!
Please note an agent has reached out to you directly in order to help resolve this issue.
Best regards,
SSENSE Customer Experience