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Staples has a rating of 2.3 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Staples most frequently mention customer service, next day, and credit card problems. Staples ranks 136th among Office Supplies sites.
Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.
Went to Staples in Alpharetta, the?manager? Richard says I can not use my valid coupon. He said I use to many coupons? Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart.
Every time we go there, there is no one available to help you. IF you can find what you need, then you have a long wait in one check out line.
U first get in there it rough to find your way around. Once u find it its easy going they have all ur needs.
If you try to order an item on sale, they wait until the sale is over and then they cancel it so that you have to pay full price for it.
If I need a desk or a chair by 10 to go to Staples. But I wish I could pick up the item there instead of having to have it shipped.
Delivery is fast. Products are great. No complaints here Staples is great to deal with. Have been shopping here more often like the service.
Had stock in no delays and arrived in good condition. Average prices good quality merchandise. Would shop there again
I purchased the wrong ink cartridge set, and went to another store which helped me find the right set and exchanged, hassle free!
Closing stores is the only good thing that they are doing now. The rest are the same problems as those facing Office Depot.
They have sometime some good deals but price wise they are no competing. You have find most of the product online half price.
My choice for quick free reliable product shipped to my door next day.
Good Online sales
Excellent return online policy with return shipping.
I had a leaking cartidge and staff helped clean it up to see the barcode, they then identified the exact ink cartridge and shipped to my home.
Staples is my go to for various office supplies; whether it be for work or my office at home, they have literally everything office related.
Bad customer service, they even don't know well about what they are doing and how to sell. Even don't have manners to behave like professionals.
I can't down load app keep going back to front screen it let me to the app so can't order anything because app doesn't work
I made a purchase online and the item was suddenly unavailable. I have yet to recueve the money back in my account.
The STAPLES located on ******* Campus Way South, Largo MD ******* is horrible, horrible customer service in relation to getting mail shipped using their UPS services. October 13,2020 First off the employee who first assisted me in regards to using their UPS services was very unhelpful when I asked him for assistance with getting a shipment sent out he seemed to not want to help me or respond to my questions, I ended up having another employee help me send out a very important document that I was trying to ship to my daughter in California. I left feeling better that he was more helpful but now I'm I am completely displeased for it seems they have lost my package, it is now OCT 19 it should have been delivered by now but tracking says still waiting for UPS pick up, I called STAPLES for help, first employee told me to contact UPS because they come to store everyday and pick up packages, ok so I called UPS, UPS says they never received the package. I then call back to STAPLES and employee gets the manager Kevin on the phone, he was totally very blah about the whole incident, repeating the same thing previous employee said, UPS comes everyday to pick up packages and if they did not scan it then he doesnt know what to do, so basically they don't know where my package is. Kevin seemed to care less about the importance of my package nor did he offer to refund my money or apologize for losing my package smh never again!
Someone from my church works at Staples. I like them well enough. They always have the specialty printer paper I want. I buy holiday paper from them.
A huge variety of stationary and of excellent quality but the odd item can be a little steep in price, but the quality is what exceeds this.
I liked the quality of the ink. The website is also easy to use. Can recommend to everyone who'd like high quality paper print
Always courteous great service. Well staffed and well stocked. Very helpful and easy to do business with-
This store is exceptional for all of one's needs. Pricing is good, service is good... and their free online delivery is fabulous.
I use the online Staples printing service for bulk printing. It's super easy and the customer service is fantastic.
No one a Staples knows anything about chairs or how to get them. They have to have them made after you order them. Takes 20 to 22 weeks to get them
Tip for consumers:
Find another store to order chairs
Products used:
None
I am so pissed of with their website and orders. Their Brick and Mortar stores are far far far better than their online business.
I never have to look too long for someone to help me find something. And they help me find the deals too. Good folks.
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