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Staples

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Overview

Staples has a rating of 2.3 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Staples most frequently mention customer service, next day, and credit card problems. Staples ranks 136th among Office Supplies sites.

  • Service
    102
  • Value
    89
  • Shipping
    59
  • Returns
    58
  • Quality
    76
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
36
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How would you rate Staples?
Top Positive Review

“Great, attentive service”

Ronald K.
2/2/24

Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.

Top Critical Review

“Richard says they will not honor VALID coupons”

Harry S.
10/20/24

Went to Staples in Alpharetta, the?manager? Richard says I can not use my valid coupon. He said I use to many coupons? Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart.

Reviews (624)

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Reviews that mention popular keywords

customer service (127) office supplies (53)
Thumbnail of user bobv486
Netherlands
1 review
0 helpful votes
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December 27th, 2021

I am glad to cooperate with you. You are professionals. I often use your services. I will recommend you to all my friends.

Thumbnail of user maimor
Florida
4 reviews
6 helpful votes
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July 20th, 2017

Better price, better selection. Just better! The staff are more knowledgeable and the place is cleaner.

Service
Value
Shipping
Returns
Quality
Thumbnail of user garyt52
California
10 reviews
17 helpful votes
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February 16th, 2016

Wait for the sales for the best prices!
Sign up for their email ads, and keep up with the best prices.

Thumbnail of user julioo61
California
1 review
0 helpful votes
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July 15th, 2023

Excellent service, thanks Amy,we are definitely coming back,very knowledgeable and attend to the customer needs

Thumbnail of user takeahike.at
Virginia
1 review
0 helpful votes
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May 7th, 2023

Only one of 5 self service copy machines worked.
Staff could care less.
Rude and not helpful employees.
Zero stars

Service
Value
Shipping
Returns
Quality
Thumbnail of user bent259
GB
5 reviews
0 helpful votes
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April 25th, 2016

These guys now their onions when it comes to office supplies and its not just staples. They have everything!

Thumbnail of user brendam78
South Carolina
11 reviews
4 helpful votes
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March 20th, 2016

The go to place for all my hone office supplies. Staples makes it easy online and in store. Love them!

Thumbnail of user terencew14
Pennsylvania
5 reviews
13 helpful votes
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February 21st, 2016

Have almost everything. But watch the prices. They are sometimes higher than ordinary local retailers

Thumbnail of user davidd242
PS
19 reviews
8 helpful votes
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July 14th, 2016

They have everything you need for your office
Yes so does the dollar store, but Staples has better quality

Thumbnail of user edwardg59
New York
4 reviews
0 helpful votes
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March 23rd, 2017

Using them for decades. Never had an issue. On time, accurate orders, decent discounts and excellent customer service.

Thumbnail of user rebeccac112
Canada
3 reviews
0 helpful votes
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June 17th, 2017
Verified purchase

It is refreshing to have patient informative courteous service when one does not know what they are doing!

Thumbnail of user mirah8
Switzerland
13 reviews
26 helpful votes
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September 29th, 2020

No matter what location I go to Staples has the best customer service hands-down! Keep Up a good work!

Thumbnail of user johnc869
Canada
2 reviews
6 helpful votes
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November 19th, 2017

They have gone down hill in recent years just order what you need from amazon its cheaper and faster.

Thumbnail of user jessicac50
Nevada
5 reviews
1 helpful vote
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March 31st, 2015

Great online selection but I find the varying stock availability between different stores a little annoying.

Thumbnail of user thomasp43
Italy
6 reviews
70 helpful votes
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May 31st, 2015

I've noticed their prices are a bit higher for certain products than elsewhere but otherwise I'm happy with my purchases.

Thumbnail of user kates100
Netherlands
7 reviews
0 helpful votes
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January 18th, 2021

Whenever I need anything for my studies, this is really and trully the one stop place to go. I get everything from my pencils to my laptop bag here!

Thumbnail of user tashat6
Illinois
1 review
1 helpful vote
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August 7th, 2017

Ordered two cases of coffees, my VERY FIRST time ordering threw staples and I will never again order from here. Such a scam.
Placed my order and over a week later I got ONE box of my coffees but got charged $60 to my account before I received my items and both boxes said they were being delivered the same day and never received the other box called customer service 5 times 2 of the people said it's still coming today call back if it's not there then another lady says idk what happened youll have to call back and then I ask the robot track my order and it says CANCELLED so I called and said I want my money back because they charged me $60 for ONE pack of coffees and cancelled my order on me. She sent out a reshipment request and said I would get a email today but never did I look at UPS tracking it says damage reported empty container and go to my staples account and they DELETED my previous ordered items. So now I'm out $30 and another case of coffee and they are doing nothing about it besides telling me it's on the way when clearly it's not because UPS even said contact the sender

Thumbnail of user violetr6
Canada
2 reviews
5 helpful votes
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February 14th, 2017

Never had a problem withany of their locations. Their prices are fairly competitive and their selection is as expect- reasonable.

Thumbnail of user lanetteh1
Canada
6 reviews
3 helpful votes
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November 17th, 2015

I love Staple.com. They have great prices on coffee packages for Rivo LavAzza. Much better than Keurig! And they offer free shipping. Great!

Thumbnail of user rajpals
India
6 reviews
1 helpful vote
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February 8th, 2016

Hi All top Order In Trend packers And Movers in mumbai. Get Total Packing & Moving, Solutions services.

Thanks

Thumbnail of user ingridr12
Florida
2 reviews
16 helpful votes
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June 17th, 2019

Looked to match bins previously purchased from Staples - as they need to stack so the base needs to align with the top of another bin.

Did research online and found a few stores which were 30+ minutes away so I ventured out. When arriving, the bin matched the style number online but the product in the store did not match the online pic. Both had the same model numbers though. (Oh, and different online price which was more expensive... but of course, the staff said to ignore it.)

Sales rep called another store and cited the other store had 20+. I asked for them to confirm it matched the pic. Sales rep said they cannot do that. Spoke to manager who then asked rep to call other store and get a visual to see if items in store matched online pic. After doing so, they confirmed the item in the 2nd store did NOT match online pic. The manager remembered the bin had an upgrade 6 months ago - though it no longer allows stacking with the previous model. Online pic was not updated.

No worries... emailed customer service asking to find the legacy model. Their response was:

"I am sorry for the inconvenience. You can place an order online for the item. (Add info about how to order the item - though I provided them the link to it.) We can accept the product for return if it is not what you need."

My response was, "I want to know where to find the legacy item and NOT get the run around of ordering online and then return. I already got the run around from 2 store locations... wasting my time already based on the pic online. Why would you offer another solution to inconvenience me again?"

So it wasn't enough for a customer to do my due diligence of finding the product online, confirming it's in the store, driving to the store, having the one store follow up with another store, and then emailing them - asking for help?

They want me to order it online and if it doesn't match, return it?

Why would I be further inconvenienced. It will be easier to buy a whole new set of stackable bins from someone else.

Quick responses from Staples... provides a TON of inconvenience for the customer... and MORE cost if you're purchasing online. How does this company stay in business?

Thumbnail of user walters1
New York
1 review
2 helpful votes
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April 1st, 2010

Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples Easy Tech. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn't afford to 'just purchase a new one.' So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop (price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Easy Tech pushed me towards another company to repair my ailing laptop. I won't be considering Easy Tech again and am very unhappy with the experience.

Thumbnail of user richarda1235
New York
1 review
0 helpful votes
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November 19th, 2020

I purchased a product that was advertised by Staples to be a MP3 boombox. An MP3 boombox is one that has a USB port capable of playing MP3's. I received the boombox, which did NOT have an MP3 port. When I reported this to Staples, they lamely responded that "it's an MP3 player because you can hook an MP3 player up to the boombox to play out of the speakers." This is the most ridiculous thing EVER!. That's NOT how they advertised it to be an MP3 player. It should be noted that the product was also a CD player which DOES have a place to play a CD, yet, they actually stood by the ridiculous statement that speakers that can hook up to an MP3 player make this unit an MP3 player. When I complained that they advertised this as an MP3 player, I got a response from customer service stating that I should update the information on the product on their website! Can you believe this? Inconveniencing a customer to have to return an item because it was wrongly advertised and then stating that the customer should update accurate information ON THEIR WEBSITE! I will NEVER purchase anything from Staples again!

Thumbnail of user heatherl174
Kansas
21 reviews
18 helpful votes
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July 30th, 2018

They have a great selection of office supplies. Their prices aren't too bad, and they have great sales.

Thumbnail of user margareta35
Massachusetts
5 reviews
1 helpful vote
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April 11th, 2016

As an office product adict, this is my all time favorite place to online shop. Great products, price and shipping!

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Shop Staples for office supplies, technology, printer ink, furniture, cleaning supplies, copy & print services, coffee and snacks and more. Staples Rewards? Members get free shipping every day and up to 5% back in rewards, some exclusions apply.

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