Staples

I recommend this store for anything in terms of office supplies - they can provide any piece at reasonable prices. I`m constantly getting the supplies for my friends small business and never had an issue.

I am an attorney. I have repeated deadlines, etc., requiring various Staples products, services and more importantly knowledgeable advice. But for AARON, Sales Manager's assistance I would never have met my deadlines. I was also greatly assisted by Edith, Assistant Manager on several occasions. I noticed that they did not only treat me w/ personal service, but also kindly helped others. Staples deserves the name Super Store because of them. Reliable!
Catherine

As an office product need this is my all time favorite place to online shop. Great products, price and shipping! Their delivery policies and service are very good. Their store sales folks could be better informed about location of items in their own store. A minor frustration.

Staple's has been running some pretty attractive sales lately with many apparently decent prices. Kudos for that. But please pay close attention when receiving VISA card rebates. If not utilized and cashed immediately, they are quickly diminished in value by having fees applied to their value. They eventually become virtually worthless if not used. Just don't delay in spending your rebate or suffer my fate and lose hundreds.

I was absolutely in a tough spot because my client needed some last second changes to multiple documents right before a major meeting. I arrived at this Staples location from out of town in an Uber trusting that they could get it done. Not only did Carey S., the Print & Marketing Production Supervisor, save the day, the whole team stayed after closing long enough to complete the mission. The meeting was flawless the next day due in large part to the grace, professionalism and teamwork afforded me by this Waltham MA Staples team. Thank you so much!

Order all my office supplies from them no matter how large or small they always deliver. Not fast, but always within the time frame stipulated and never had the BS of an item being replaced with a similar which I've had with other companies

I ordered computer monitors for my company and while they arrived quickly, the return process has been very trying. The monitors were of poor quality, so I wanted to return them. I'm still involved in a 3 week process that will likely take another 10 days to complete. It's really unbelievable. Buyer beware!

Service at Staples is usually pretty good and they'll almost definitely have any office supplies you need in stock but their prices can be a bit high. Just make sure to compare prices with Amazon and other office supply stores before you buy.

Very impressed with how quickly ordered merchandise is delivered. Only reason for not giving 5 stars is that it would be better if the merchandise was available in stores and they didn't have to order it online.

I honestly don't understand how Staples stays in business except that they are better than nothing or Walmart.

They seldom have a variety of product, often have none of a particular kind, and staffers/employees to get help from is nearly impossible.

You can probably find just about anything in office supplies at Staples. I love this store but you have to no your prices. Read the weekly flyer and look for bargains. When a product goes on sale, to my knowledge, it is really on sale. If your looking for some assistance, you might be looking until the three wise men come walking down the street. On the bright side, Staples offers reward miles.

John has always been great at what he does and always with a smile! Even challenged me to battle him in school donation sales:-) I bought 1 wish I could have bought more. Zack was there as well and loved to see the team work with him jumping on the register to help the line go down. John, you are truly an asset to Staples. Missed Frieda being there and her smile as well maybe I'll see her another time god knows I'll be back for more ink for the office printer lol

When it comes to ink cartridges, their selection is limited and maybe there should be a small touch screen system sitting in front that lets you select your brand and model etc etc before looking for someone to help you.

Staples, in my opinion, are an example of what more sites should be like. I ordered some duo-tangs which I misunderstood as being a multicoloured pack, and when I got them, they were all red. So I wrote them requesting a return and within 30 minutes they responded. They gave me my money back and told me I can keep the product as well, and said to donate it to a school or organization. I thought that was absolutely amazing. Also, it got here in no time. Literally. I ordered it one day, it was here the next. Amazing service. Will be ordering my daughters school supplies from there every year.

Phone number is not answered, chat does not work. Ordered printer on 11/27 and order said it would be delivered on 11/29. Checked their site order and today it has not been processed. I can't cancel the order and have no idea of when it will delivered since I cannot get in touch with them. Will not buy again from them!

Amazing customer service. Great quality of a print at a reasonable price! Will go back again for all my prints! They look phenomenal and I always get my print/prints within a couple days of my purchase. Thank you staples! For making my business work!

Been on the phone with an Asian woman named "Ann". When they are unable to answer your question they transfer you to the group again so they don't have to deal with you. This is ridiculous and a complete waste of time! I can't use a company that doesn't even monitor their team abroad. It shows complete incompetence.

I ordered a laptop for my son on Staples website. The delivery was late by 2 days, but that's not a big deal until i found out they delivered a USB connector in place of a laptop. Contacted the support, who wants me to return the item before they start the refund. I contested that my refund should be processed right away, as the responsibility of shipping a wrong item is their fault. Why would you delay my refund for your fault? Anyways I started the return process, only to find out that their shipping instructions won't work. I can't even print the shipping label.

THATS IT. I am disputing the transaction with my credit card company. I am not going to return a stupid $10 USB connector by paying its shipping charges (clearly more than its cost). I was feeling bad for Amazon eating their lunch, but now fully understand why they deserve it. Bad customer service.

I used to buy my computers here until I spent $3000. 00 for computer that did not work and sending it in for repair right after purchase and had to pay for that to Boot, I will never Again! I went there not too long ago again-the store was so very dirty-the people were so very rude-the customers so loud and rude! I don't know what the heck is going anymore at Staples, but the Need Rehab!

Do not buy anything from Staples, customer hostile policies are in place, especially Quince Orchard store. Worst merchandise return policy ever was communicated to me from the manager of this store. Here it goes, If you have lost your receipt (life happens) then they will give back lowest historical price of the merchandise when you try to return it. In my case they said they will give me back 20% of the price I paid. So if you buy a office chair or a printer worth $1000, as soon as you get out of the store and lose your receipt in parking lot, they will happily take it back at Black Friday price of two years prior i. E. $50. In this age of data science, they will not look at recent price of the merchandise but historical lowest ever.

I've seen people reviewing Staples for their bad shipping, or how much they like their products, but not me. I have a different. Reputation with Staples. It all started when I was going to Staples with my beautiful family of 241. We walk through the doors, and a small goblin-man runs into sight. He pulled out some weird device, and before I knew it, my entire family was dead. Do not go to Staples.

I had a very pleasant experience with customer service/public relations and I am more than satisfied. I will definitely order from them online again. Staff is educated on computers and gives great advice.

I stood for fifteen minutes at the counter while 3 associates huddled together talking.I was totally ignored. I told associate at register n he said "Sorry about that" I called Corporate regarding this. I was told it will be addressed. Then went to UPS store and was taken care of immediately. Won't be going back to Staples!