• Staples

Staples

Is this your business?
Write a Review

Overview

Staples has a rating of 2.3 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Staples most frequently mention customer service, next day, and credit card problems. Staples ranks 136th among Office Supplies sites.

  • Service
    102
  • Value
    89
  • Shipping
    59
  • Returns
    58
  • Quality
    76
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
36
See all photos
How would you rate Staples?
Top Positive Review

“Great, attentive service”

Ronald K.
2/2/24

Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.

Top Critical Review

“Richard says they will not honor VALID coupons”

Harry S.
10/20/24

Went to Staples in Alpharetta, the?manager? Richard says I can not use my valid coupon. He said I use to many coupons? Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart.

Reviews (624)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (127) office supplies (53)
Thumbnail of user hulkh
Virginia
2 reviews
5 helpful votes
  • Send Message
April 22nd, 2016

You can't apply at staples unless you are an automaton.

Thumbnail of user rana.zarour88
California
1 review
0 helpful votes
  • Send Message
August 29th, 2023

Best and most professional staples service at studio city location by Maria she was really helpful!

Thumbnail of user anthonyr82
Canada
4 reviews
1 helpful vote
  • Send Message
June 7th, 2016

Staples makes my copy jobs affordable for my business

Thumbnail of user dylant14
Saudi Arabia
3 reviews
8 helpful votes
  • Send Message
July 10th, 2015

Bit expensive for certain good, but overall really good

Thumbnail of user rw28
Texas
3 reviews
13 helpful votes
  • Send Message
June 10th, 2015

Next day delivery - great stock supply - comparable prices.

Thumbnail of user vickym19
North Carolina
2 reviews
2 helpful votes
  • Send Message
June 1st, 2015

I love shopping at staples online or in the store. Always excellent service!

Thumbnail of user sherryl19
Tennessee
36 reviews
46 helpful votes
  • Send Message
May 4th, 2015

I didn't see anything special about them really and the prices were a little higher.

Thumbnail of user wayneg21
Florida
9 reviews
3 helpful votes
  • Send Message
December 13th, 2015

They have a good selection but are slightly overpriced

Thumbnail of user debbief25
Virginia
23 reviews
68 helpful votes
  • Send Message
November 30th, 2015

Good deals, not too bad with the hassles of online sopping and they are also free shipping.

Thumbnail of user maryd134
Oregon
5 reviews
3 helpful votes
  • Send Message
November 12th, 2015

They have good quality office supplies for reasonable prices. <3

Thumbnail of user alexj59
Pennsylvania
3 reviews
5 helpful votes
  • Send Message
November 10th, 2015

A little more expensive than I'd like to pay, but they have so much office stuff.

Thumbnail of user sophiad6
New Jersey
3 reviews
1 helpful vote
  • Send Message
September 23rd, 2015

Great service to NYC. I get my orders delivered the next day at no cost.

Thumbnail of user reverenda
California
4 reviews
31 helpful votes
  • Send Message
August 11th, 2015

These are the most helpful and friendly people anywhere.

Thumbnail of user peterp94
New York
4 reviews
49 helpful votes
  • Send Message
February 24th, 2016

Excellent office choices, and online ordering is quite nice as well.

Thumbnail of user joelk29
GB
2 reviews
13 helpful votes
  • Send Message
February 18th, 2016

Customer handling at staples is very great. Instantly helped me out. Thanks for the priority.

Service
Value
Shipping
Returns
Quality
Thumbnail of user da16182
North Carolina
11 reviews
6 helpful votes
  • Send Message
June 21st, 2015

Online they are a monster store, love the selection and breadth of items.

Thumbnail of user dorothyb23
Illinois
20 reviews
19 helpful votes
  • Send Message
December 22nd, 2015

They honor their sales and treat the customer with respect.

Thumbnail of user johnm608
New Mexico
11 reviews
10 helpful votes
  • Send Message
November 14th, 2015

Here you will find good prices and service- their print shop is excellent

Thumbnail of user matthiask11
Germany
2 reviews
5 helpful votes
  • Send Message
November 8th, 2015

The support staff were very helpful, they allowed me to use a foreign credit card with no issues

Thumbnail of user carrolls14
New York
9 reviews
19 helpful votes
  • Send Message
September 28th, 2015

|Always helps me find the right ink. What's not to like?

Thumbnail of user melvinp8
Florida
20 reviews
6 helpful votes
  • Send Message
May 21st, 2016

Prices at Staples online are reduced considerably.

Thumbnail of user leslied31
Florida
16 reviews
4 helpful votes
  • Send Message
August 22nd, 2016

Free shipping. Product as advertised. Comes quickly.

Thumbnail of user sharonn19
Oregon
7 reviews
20 helpful votes
  • Send Message
February 13th, 2016

Always up to date. Love the additional coupons. Great products!

Thumbnail of user josephm154
Australia
3 reviews
12 helpful votes
  • Send Message
February 3rd, 2016

Staples is doing flawless job. I got ink on very reasonable price and quality was too good.

Thumbnail of user marshaw10
Massachusetts
6 reviews
3 helpful votes
  • Send Message
April 21st, 2016

Love the fact that I can place an order and pick it up in my town.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop Staples for office supplies, technology, printer ink, furniture, cleaning supplies, copy & print services, coffee and snacks and more. Staples Rewards? Members get free shipping every day and up to 5% back in rewards, some exclusions apply.

How do I know I can trust these reviews about Staples?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Staples?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business