• Staples

Staples

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Overview

Staples has a rating of 2.3 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Staples most frequently mention customer service, next day, and credit card problems. Staples ranks 136th among Office Supplies sites.

  • Service
    102
  • Value
    89
  • Shipping
    59
  • Returns
    58
  • Quality
    76
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
36
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How would you rate Staples?
Top Positive Review

“Great, attentive service”

Ronald K.
2/2/24

Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.

Top Critical Review

“Richard says they will not honor VALID coupons”

Harry S.
10/20/24

Went to Staples in Alpharetta, the?manager? Richard says I can not use my valid coupon. He said I use to many coupons? Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart.

Reviews (624)

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Reviews that mention popular keywords

customer service (127) office supplies (53)
Thumbnail of user joshg44
Florida
4 reviews
4 helpful votes
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July 28th, 2016

Only store around that can save my butt when I run out of ink!

Thumbnail of user jeremye9
California
10 reviews
7 helpful votes
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March 16th, 2016

Great local spot for office supplies however a little bit expensive

Thumbnail of user reemas
AE
4 reviews
1 helpful vote
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September 18th, 2016

A bit expensive but all ur stationery needs under one roof

Thumbnail of user michs1
GB
4 reviews
3 helpful votes
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September 1st, 2016

Great for stationery. Discounts and special offers sometimes.

Thumbnail of user lanettev
Delaware
3 reviews
0 helpful votes
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September 1st, 2016

Great store, always check for coupons online before shopping as you will save even more

Thumbnail of user jillyj2
California
6 reviews
18 helpful votes
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June 9th, 2016

I'd rather shop here than online for business supplies, they are always very helpful.

Thumbnail of user jeffm163
Canada
8 reviews
4 helpful votes
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January 7th, 2017

They always have a wide selection of printing materials

Thumbnail of user shirlh
Ireland
13 reviews
32 helpful votes
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March 6th, 2015

Really hard to deal with on a return. Will stay local for office supplies and computers

Thumbnail of user anthonyd40
New York
18 reviews
50 helpful votes
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February 5th, 2015

A little expensive for certain products, but overall really good.

Thumbnail of user peterl80
GB
4 reviews
4 helpful votes
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February 1st, 2015

Always found them to be very helpful and lots of excellent products.

Thumbnail of user leonf15
New York
11 reviews
2 helpful votes
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Thumbnail of user davids267
New Jersey
2 reviews
19 helpful votes
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November 13th, 2014

Picked up some things yesterday online and they came today. Pretty good!

Thumbnail of user tammyw35
Pennsylvania
25 reviews
3 helpful votes
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October 13th, 2016

Very knowledgeable staff and willing to match prices of other stores

Thumbnail of user veronical11
North Carolina
10 reviews
34 helpful votes
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February 3rd, 2015

Don't buy furniture from this store. Poor quality and won't last.

Thumbnail of user thomasc122
Wisconsin
20 reviews
0 helpful votes
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June 21st, 2016

All of your stationary needs in one place with unbeatable pricing

Thumbnail of user michaelat3
Nevada
3 reviews
0 helpful votes
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January 18th, 2021

It was lovely experience for the first time to deal with this company.

Thumbnail of user richl13
Illinois
25 reviews
43 helpful votes
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August 12th, 2013

Best internet office supply source with a great but slow customer service group.

Thumbnail of user robertom29
Illinois
30 reviews
27 helpful votes
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January 11th, 2016

Good selection and friendly people, but expensive compared to Walmart.

Thumbnail of user kateg265
New York
1 review
0 helpful votes
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April 6th, 2022

Lo peor que uno paga, y tiene que esperar 1 hora por lo que pidió, y ellos haciendo nada. No es justo.

Service
Value
Shipping
Returns
Quality

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About the business

Shop Staples for office supplies, technology, printer ink, furniture, cleaning supplies, copy & print services, coffee and snacks and more. Staples Rewards? Members get free shipping every day and up to 5% back in rewards, some exclusions apply.

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